From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The dress was beautiful and exactly what we ordered. We couldn't have been more pleased with the dress.
Dress was too big and I can't even return it which sucks not even store credit
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The online measurements were great and it turned out perfectly.
Dear Christa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
It was quick and easy. We look forward to receiving her prom dress.
The customer service and the communication was horrible and ruined the whole experience for me!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Absolutely love the dress, great quality, unbelievable price AND comes altered to the size you provide!
Dear Kristy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
They answer all questions fast! Very respectful and kind!
Dear Isabel,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I got a dress for Junior prom and it fit wonderfully. I was nervous with ordering it online but it went swimmingly. It did take awhile to come but you just have to be patient.
Dear Lilith,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The last dress I ordered was delayed by almost 3 weeks. Stressed us out as we gave ourselves plenty of time but we were getting very vague responses as to the reason for the delay. The quality and fit of the dress is the reason we are ordering again.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Easy ordering takes a little longer to receive but very nice dress
Dear Fran,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Enjoyed the selection of dresses to choose from but the $25 shipping fee is disappointing
Dress was made and delivered before the expected delivery date and was absolutely beautiful. The fit was perfect
Dear Kristen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Reorder dress, but in a size 2. Keeping the other measurements the same,
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Easy to find the dress, order, etc. I received email updates when it shipped and a follow up email to check in as well.
Dear AO,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Most exquisite dress ever! She looked like a princess in it.
Dear Melissa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Fit perfectly and the dress looked lovely on her. We will be back soon.
Dress fit perfectly - very satisfied - will order again!
Order #
SM0305100416
The dress fit perfectly - communication was awesome. Delivered on time with updates all the way concerning delivery.
Trying to get a refund for a dress that is too big is unnecessarily complicated.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
My daughter is a size 6 but needed a 10. They shipped me a new dress for 50 dollars
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The quality of the dress was absolutely amazing, it got here fast and it was exactly what my daughter was looking for!
Dear Stefanie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered 4 dresses to ship in 48 hours. Received email that said 2 of them could not be delivered in that timeframe and they were cancelled. I contacted customer support to see if I could replace those 2 dresses with two others and they said I could not edit my order. I had to order them separately and pay another $75 shipping fee!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I am going on day 5 trying to figure out how to exchange or return the previous dress that I ordered. It's very frustrating.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Communication was great. They checked in before the dress was made and after delivery to be sure we were satisfied with it.
Dear Kristin,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The buying experience was great. Amy did follow up with us as well.
Dear Diane,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center