From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great experience! Beautiful dress.
Arrived on time! Will order from this site in future.
Easy to access, able to see the different types of dresses, colors and the chart size was very helpful
Dear Marie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The website does not update their shipping and returns are impossible.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
There is excellent communication, and the quality has always been outstanding.
Dear Veronica,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Do not order from this store! They are a China based company and refuse to refund your money. They go so far as to blame you if the dress you get doesn't fit! They do not honor their stated refund policy!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Read reviews before purchasing. This company does not live up to the refund policy and tries to negotiate to keep you from returning. I had to submit a claim with Paypal after several days of repeated inquiries asking for an address to return and they refused to provide it. They also put business responsibility on the customer.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered a burgundy dress but it says i ordered it in green so
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The follow up emails were prompt and kind. The dress was gorgeous and great quality
Dear Heather,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I got a dress from here last year for prom and came back this year for another! It was great! It was just like the picture.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
From start to finish was a great experience. We custom sized my daughter's dress and it fit perfectly! The quality and craftsmanship of the dress was amazing. She has had so many compliments and has had people ask if they can rent it from her! I was a little worried with some of the reviews but we took a chance and extremely happy we did! We will be ordering from Stacee's again!
Dear Cachet,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Stacees reached out via email to confirm measurements we provided and to ensure our need-by date was going to be met. Dress arrived sooner than we expected and was beautifully made! The dress fit my daughter like a glove. I'm so happy I found this company online and very happy with the service and dress
Dear Abigail,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Love the custom order option and Klarna payment option
I ordered a beautiful dress for prom last year and it fit wonderfully, it was comfortable and so gorgeous. It came beautifully packed, and was overall perfect.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I bought my made of honor dress through you and it was gorgeous, extremely impressed and that you could do custom work. I just bought my daughters prom dress custom and can't wait to see it!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Return process was a nightmare. Not able to exchange or get return
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Last year, I spoke to someone who said that O would he given return information after we received the product. I was unsure of size, but was comfortable losing shipping money on return. The company offered $40, then $60 to keep the dress, but I wanted the $90- even though, that was less than just losing $ on the shipping. They maintained that they charged for the material for the standard size 4 dress that was never even tried on. I then got the address to return and paid to have it returned- then never received a credit.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Shipping time is too long. Dress is nice and website is easy to navigate.
Dear Sophia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress was perfect 2 more ordered this year loved it totally recommend
Dear Kim,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We loved this dress and would 100% purchase from this site again
Dear Amanda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Have ordered 2 dresses. Both beautiful and well made. Did custom sizeing on one. Fit well and looked very nice.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Definitely will be shopping here again, wonderful customer service.
Dear Jessica,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center