From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The dress did not fit to size. The front off the waist was just bunched material and it looked awful and nothing like the photos online.
Your return policy does not work for people who don't have a normal, one size fits everything. I think it's wrong to say your dresses are custom made and cannot be returned when you only give options for specific sizes.
Thank you for sharing your experience, Madison. We genuinely appreciate your feedback and are sorry the dress didn’t meet your expectations—providing a great fit is important to us, and we’re actively working to improve both sizing and our return policy to better serve all body types. Please reach out directly so we can try to make this right for you.
First class service, very fast delivery and the dress style and quality is awesome and very well made to a very high standard
Thank you so much, Zack, for sharing your experience! We're thrilled to hear you loved the dress and how quickly it arrived—we truly appreciate your kind words and support. Looking forward to helping you shine again on special occasions!
This was my first time ever ordering from Stacees and I'm so glad I did! All of the dresses online are gorgeous and I was very happy with the dress that I chose for my prom! All of my friends and strangers thought it was beautiful. I ended up getting my dress a custom size and it fit perfectly! I even got an email from customer service after placing my order to make sure my measurements were correct and to see when I was using my dress by to make sure it would get to me on time! The dress is definitely an affordable price for the beautiful look of it! I had the best experience ordering my dress from Stacees!
Bianca, thank you so much for your wonderful kind words! We’re thrilled your dress fit perfectly and that the whole experience was so positive. We can’t wait to help you again whenever you need the perfect outfit for any special occasion.
My prom dress was too big even though the bust was bigger tha the sizing guide and the waist was too big even though the waist was a size lower but was able to get another dress at a discount
Hello Anne, thank you for sharing your feedback and letting us know about your experience. We truly appreciate your understanding and are glad we could help you find another dress that worked well. We value your input and hope to have the opportunity to outfit you again in the future.
When the gown arrived in the mail it was a wrinkled mess so I took it to the dry cleaners and it was perfect my daughter wore the gown for her senior prom it was beautiful she was beautiful The only thing was a lot of the gems had fallen off thank you
Thank you, Kristen, for sharing your experience and kind words about the gown; we’re delighted your daughter felt beautiful on her special night. We apologize for the gem issue and appreciate you bringing it to our attention—we are continuously working to improve quality and would be happy to assist you with any concerns in the future. Your feedback truly helps us provide better experiences moving forward.
I bought a dress for my sister's wedding and the color and design was amazing. It came just like the picture
Thank you so much, Marvet! We’re thrilled to hear the dress was perfect and looked just like you hoped for such a special day. Seeing your happiness with it truly brightens our day!
Excellent customer service, my concerns or questions addressed quickly. Nice packaging and high quality dresses each time.
Thank you so much, Leah, for sharing your wonderful experience! We’re thrilled to know our team could assist you promptly and that you loved the quality and packaging. We truly appreciate your support and look forward to helping with any future needs!
Where do I begin? Ladies, PLEASE do your research on this terrible business before you purchase a dress on one of the most important days. Stacee's online Bridal shop is completely FRAUDULENT. The dresses shown are absolutely not what is sent. Again, please read reviews on several platforms including reddit. This company sends a dress that is not even the same color or design as what is advertised. Their company claims that it is based out of the UK. It is not; it is in China. Their website claims to have a 14 day return policy, and I am still arguing and in a joke of an email scam with them, only offering to return $25 on a $170 order. WHAT A JOKE! This seems to be their thing as there are several other women out there going through the same thing. Thankfully, I have contacted After Pay, their affiliate, and After Pay has also opened their own investigation. FRAUD FRAUD FRAUD DO NOT BUY! Only after I have left 2 negative reviews, does the company ask me to remove them in return for now a $75 refund, and I must pay the shipping back to China. Any of the good reviews have to be AI generated. Again, the dress that was sent is absolutely not what I received, not even the same color or design. Super sadness. The photo of advertised dress is Ivory with longer sleeves to the elbows. What was sent not only did not fit, but also is bright white with short sleeves, and very poor material made. I cannot stress this enough, please do not purchase from this online "store" as this is a complete SCAM and FRAUDULENT company.
Sarah, we take your concerns very seriously and deeply regret the experience you've described, as it does not reflect our commitment to honest service and quality. Please reach out to our management team directly so we can investigate further and work toward a fair resolution. Thank you for bringing this to our attention.
Fitted perfectly, for my wedding later in the month as I didn't want a white wedding dress this was a perfect dress for me.
Thank you so much, Annette, for sharing your excitement and kind words! We're truly honored to be part of such a special moment, and it brings us joy to know the dress fits perfectly for your big day. Wishing you a wonderful wedding filled with unforgettable memories!
My daughters Jr Prom dress was beautiful fairytale dress.Customer service are professional and available via email. They respond to your email every time. Dress quality is top notch. I already ordered a second prom dress for senior prom.
Melanie, thank you so much for your heartfelt feedback! It’s truly wonderful to hear that your daughter felt like she stepped into a fairytale and that our team could support you along the way. We’re excited to be part of her senior prom journey as well!
We were thrilled with the dress, and they even reached out about my daughter's exact measurements to be sure the dress fit her perfectly. It came and was just as gorgeous as the picture. The quality was great, and it fit her like a glove. I would recommend Stacees to anyone!
April, thank you so much for sharing your experience and for your kind words. We're delighted that the dress fit perfectly and looked just as stunning in person. It was a pleasure to assist you, and recommendations like yours are truly appreciated!
The first dress I ordered was off by two inches on the left side, i didn't realize it until I took it to the seamstress to have it taken in and she told me it was all uneven. Since it was over 14 days I could not return. I could understand if it just didn't fit but the dress was so uneven she couldn't even fix it.
Hi Miranda, we're truly sorry to hear about the unevenness of your dress and how that added stress to your experience. Please know we take this feedback seriously and are here to make things right, so reach out anytime—we want you to feel as perfect as you should in your dress.
Excellent quality and precise measurements! Dress was Perfect!
We couldn't be more happy with this order..
Thank you so much for your wonderful feedback, Jane! We're thrilled to hear that the dress fit perfectly and that you’re so happy with your order—it truly means the world to us. We look forward to helping you find many more beautiful dresses in the future!
The dress is gorgeous and received lots of compliments! It was exactly the look my daughter wanted. Ordering was easy and it didn't take long from order date to delivery.
Thank you so much for sharing your wonderful experience! We're thrilled the dress was everything your daughter hoped for and that the ordering process was smooth. It means a lot to know we helped make a special day even more memorable.
The return process is aggravating although customer service tries. One dress style fit terrible with measurement done prior to ordering then second style ends up being 2 sizes too big. On to the third dress I just hope my kid doesn't want to go to college after this.
Hi McKenzie, thank you for sharing your honest experience – we truly appreciate your feedback and are sorry the sizing and return process caused frustration. We’re committed to improving every step and hope to provide a much smoother experience in the future. Please don’t hesitate to reach out if we can Assist further or make things right.
I reached out to Stacees 15 days after receiving my dress. I travel for work and was unable to try it on sooner. It was a brand new dress that is several inches too small. They refused to provide a return, refund or exchange. I am stuck with a dress that I cannot wear and have to re-order and pay for a dress (including the $40 shipping) as it is for a wedding bridesmaid dress.
Emily, we are truly sorry to hear about your frustration with your recent experience and understand how disappointing this situation must be. Our goal is always to support our customers to the fullest doable extent, and we will review your case once more to see what we can do to help resolve this. Please feel encouraged to reach out directly so we can work toward a fair solution together.
Had to alter and was compensated for it! Customer service responded quickly!
Thank you so much, Tara, for sharing your positive experience! We’re thrilled to hear our team was able to quickly assist you and make sure your dress alteration felt right; your kind words really make our day. Looking forward to helping you again whenever you need!
I ordered chiffon fabric and the package took quite a while to even be shipped. Looking at the fabric, i am concerned that i was not sent peacock as I requested as it looks very green and the screen shows peacock as much bluer than the teal color (which I also ordered). So, now i am ordering swatches to compare to the fabric I was sent. If I am ordering my dress from you, I need to get it ordered so I receive it in time. Several of the other online dress shops I am considering got their swatches to me very quickly.
Thank you for your honest feedback, Patty. We apologize for the shipping delay and any color concerns you have, and we are committed to ensuring you receive the exact fabric you ordered in plenty of time for your dress. Please don’t hesitate to reach out directly if you need further assistance or clarification.
The dress was beautiful and fit perfectly! She felt like a princess! Thanks for a wonderful product!
Thank you so much, Bunky, for sharing this wonderful feedback! It brings us great joy to know she felt like a princess in the dress, and we truly appreciate your kind words about our product. We're honored to be part of such special moments.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Grace, for sharing your wonderful experience! You're absolutely valued, and we’re delighted your dress turned is merit of compliments. We’re here any time you need expert help for future occasions!