StabilityPro

I was looking for some posture braces and compression shirts. Placed an order for one of the compression shirts and it arrived no problem. Decided to go back and order more items on another order along with a back/shoulder brace on a second order. This too came pretty quick.

When the items arrived they were too small to fit. I called the next day to request a return. (Their website says they offer returns if requested. After 4-5 days of no response I called back and left a 2nd message stating I wanted to return the products. After another week and another phone call and email stating my request, still no callback. This was all BEFORE the corona virus issue.

I finally contacted Paypal for assistance in getting a refund. I was finally contacted by Stability Pro and was told they couldn't accept a return, but if I did return it I would have to pay shipping and would receive a 35% re-stocking charge. While I did not mind paying the shipping back, I didn't feel the 35% re-stocking charge wasn't appropriate since they advertise a return for full credit.

After contacting Paypal and explaining the situation they got involved to help remedy the complaint. Several more weeks went by and just this past week Paypal finally got an authorization for me to return the items. It has been so long at this point I have thrown the items away since I could not wear them.

I am sharing this, as you may want to look for another supplier of similar products. The customer service and attitude from this company is non-existent, at least in my dealings with them. I do not recommend this company Stability Pro: which appears to be part of a company called Global Trade Network LLC as a n organization that supports their customers.

Now I'm totally upset!
Considering what is happening in this world today now I know as an African American/ Black woman only certain things are priority!
This waist trainer was a Mother's Day gift and it's now 2 months and I have yet to receive a coupon code like you said you would have given me a replacement garment and I was willing to pay the shipping and handling cost.
This is the first company that I have ever supported and the customer service was so poor! Well below standard! You don't care about your customers and the way how you handle your daily business is unacceptable!
No human being should have to wait 2 months for a coupon code or any kind of validation!
This is the worst company and I will tell others about your service and on my scale you are below a 0/ zero.
Treat people the way you would like to be treated.

*******@hotmail.com

Just following up on my email and the garment code,
Thanks so much

Sincerely Sophia

On Jun 4,2020, at 10:12 AM, StabilityPro <*******@stabilitypro.com> wrote:

##- Please type your reply above this line -##
Your request (*******) has been received and is being reviewed by our support staff. You will receive a response within 24 Hours on Mondays through Fridays 9am - 5pm EST

Due to the Corona Virus outbreak there have been delays in our infrastructure, shipping and supply chains. We are trying to attend to each customer chronologically as quickly as we can with our extremely limited staff that has been severely down sized due the government's mandatory orders. We appreciate your support during these hard times.

Thank You

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Please review their return policy before purchasing. In fact, don't buy from them at all. Their product is poor quality and they refuse to refund or give credit for item purchased. I wished I would've did my research before purchasing. I'm out of $36 and item that I can't use!

I usually wear a large I bought the xxl and they were more like a small. I contacted the company and they said they can't give me a refund or exchange then they said the manager said he would exchange it but there is nothing I want and I'm certainly not getting a different size. So I would beware of this company. Poorly made sauna pants.