SSENSE

The price was excellent and delivery was expedient. It was very easy and uncomplicated. Good communication

I will never be ordering from SSENSE again. I ordered two pairs of shoes during their Black Friday sale (one pair was on sale, one was regular price) and took the free 7 day shipping that was offered. AFTER I placed my order, I got an email saying it might take 2 full days to process the order. Most designer sites ship the same day (if you purchase in the morning), or next day at the latest. Three days later I got an email saying that because of the "popularity" of their sale, it may take 2 more days to process the order. Meanwhile, they continue to email me about the deeper discounts on their sale and FOUR days later (so 7 days after I placed my order) I followed up asking where my shipping confirmation was, and if they could expedite the shipping since my item is now taking more than a full 7 days to ship, as well as offer a price correction because the pair of shoes I had ordered a week ago was now discounted even further. They said there was nothing they could do because my order was already "processing" and I should receive my shipping confirmation soon, but said they could maybe reimburse me (a whopping $25 - hardly making any of this worth it). Yesterday, I was FINALLY sent a tracking number, but my item has yet to leave Montreal, a full 8 days after I purchased my item. The estimated time I will receive it is next Tuesday, making it a full 15 days after I ordered. For a Canadian website shipping to a Canadian customer, a 2+ week shipping time within country is insane. I could've ordered from any American or European website and had my shoes by now. The only reason I ordered from SSENSE is because I thought I'd receive my item quickly. Never again. If your warehouse can't handle a sale, don't have one.

SSENSE clothing is both comfortable and fashionable. The quality is excellent, and the fit is flawless. The price is also very reasonable!

This is the worst company I've ever had to deal with, I ordered their shoes, these shoes made it really uncomfortable, so I ask to return this, they send me email saying they can't take returns in my area because Covid was getting pretty serious so they added extra 30 days on my return (August 2021).
So when covid starts to die down, I return it and tells me you will receive your refund in 3-5 business days (I returned this in the first week of September) It's now second week of October, My parents asked me if you got your refund? So I check my bank account and I see I still haven't got it, So I email them and questing them why it's take 1 and half month to receive a refund, They tell me because your condition of the shoe, I thought these company could manage to find a way to make their customer happy? Well nope your wrong this isn't Nike or Addias, they tell me it's in aforementioned condition? I ask if I can get a exchange for it at least, they still tell me no, what type of company does this? I don't want the shoe back, I want my money that I worked hard for -Revist Tovi