I am very enjoy shopping on Ssense. Everytime, I can find the fusion style clothes or accessories on Ssense.
Experience was perfect!
Shipping was fast and easy to track!
Website is easy to navigate.
Very good selection of products and designers
I was very happy with the delivery and the goods were very satisfactory (:
It was a purchase I liked to use again
I did get my refund but not into my credit card account, i was advised to open a PayPal account and that's where my refund was paid.
Delivery and contact were quick and easy to understand and it was very good. I also want to use something if there is something I want.
Helpful and effective customer service. Authentic product and perfect condition. Delivery was punctual and secure
Great product selection, fast delivery and great communication of tracking updates throughout the delivery process.
Customer service call waiting too long...
The answer to the email I sent was also too slow.
I was very annoyed...
Shipping was super fast and merchandise was just a describe, will back for more.
Everything was as describe
Very happy. Will definitely use again. Return policy very convenient and super user friendly and very fast delivery.
Great communication and great service! Recommend!
I always had very good service in store and my shopping online experience was great!
This is my first time at SSENSE. The customer service reacted promptly to my question. The customer service is excellent. Thank you.
Really good service. And customer service are really easy to talk to. Express delivery to norway. Took only 3-4 days.
The shipping was great and there were no problems with the order at all. My order came in with defects and shipping was free.
Delivery is fast.
I purchased the event goods cheaply.
Good ~ ssense
I will use a lot more.
I will use a lot more.
I will use a lot more.
Shipping was delayed.
The sizing of the shoes was incorrect.
The box was clearly not new, since it was taped and tissue paper was crumpled.
Hi Ellen,
Thank you for taking the time to write us a review and we are sorry to hear about this recent experience. We can understand how disappointing it must be to receive something different from what you ordered. That said we would like to help you resolve this issue as soon as possible for you.
We see that your are in good hands with one of our customer experience agents who is working out an appropriate solution for you.
Best regards,
SSENSE Customer Care
The package was nicely wrapped and compact, the package also came within the time frame. Returning was super easy and great.
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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- Montreal, QC, Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hweeyoung,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience