I had kind of an amazing experience.! The online reviews were pretty rough so I had to share my great experience with SSENSE.
At first, I was really unsure about the site since I'd never heard of SSENSE but I was dying for this Alexander McQueen peplum sweater and it was cheaper by $150 than at Neiman's. I took the plunge and ordered the sweater from BOTH sites knowing that I could return the one to Neiman's if SSENSE actually came through with an authentic product and on time shipping.
They MORE than delivered! DHL shipped the sweater from Canada to Washington DC *overnight*. It was in better condition than the one from Neiman Marcus (SSENSE sweater was flawless and the Neiman's sweater had the MCQ tag detached in one spot and the item had clearly been handled in a store).
The sweater is 100% authentic. There's no faking this level of quality and fit. It's identical to the one from Neiman's, just in better condition, so I'm quite certain it's the real deal.
My only recommendation would be that SSENSE should put their items in sealed bags inside of the cardboard box. With the absurd amount of rain we are getting on the east coast, a soaked box would mean a ruined product :( It was left on my doorstep but thankfully it was a rare sunny day and the box was in perfect condition.
I like the curated fashion concept. Even if I dont get something, its cool to see what people like. Its like GQ but without the ads.
Fast next day delivery! Great service! I love the item I purchased. Exactly the same as I saw on internet
The final priced they showed should be the final price. Not when I get the item & the courier asks for me to pay the taxes.
The packaging is missing from the brands, the items offered are genuine and without the bag or pouch made false
Really happy with my purchase. Was a fast delivery with updates for tracking my order. I will definitely order again!
This company does not work to help solve issues the customer has. They claim to help resolve but do not
Love the big variety of brands and the fast service. All the costs are included in the price, so there are no surprises. The shipping is also fast.
The shipping was really quick my package arrived the next day I bought it and the service was excellent too, I'm really happy
The item came quickly and looked like the item promised on line! Loved it and will use this site again in the future.
I got a mail in a month.
I needed my things faster.
You ruined it.
I don't want to use it any more.
Order was shipped the same day/night and arrived from the US the next day. Great customer experience and a helpful and detailed site.
Really good but the price. Shipping was fast and the package was better than I expected. Condition of the merchandise was not bad
Excellent company. Shipping is fast. Returning is very Convenient. Im very impressed with the clothing selection.
Very satisfied with the services as the staffs/management are quite efficient and competent all the time
Not only was the selection great, but the time the product was delivered and the quality of the materials were spot on. Good job guys!
I chose one week shipping and received the package the next day n the clothing I ordered was exactly as what was in the picture
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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- Montreal, QC, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members