The products was exactly what I was expecting and it arrived much earlier than was told. Very satisfied.
Fast shipment, good quality, nice and good products! Love it. Wish to buy more and more.
Please give discount for old customer.
Everything perfect, the site, products, shipping speed, recommend and I will go back to shopping! The best selection of brands and products.
Its pretty good but I would make more purchases in the future but I wouldnt want to be wasting money if the products up here were fake
My item came quick and was wrapped beautifully. I ordered a scarf for a birthday present and it came prepared to give as a gift
Products and services are good. Shipping takes some days and is a bit expensive. Product is like i ordered and came in a Nice box
Love love love
Color is unbelievable
Runs true to the size
Love the fact that I didn't have to pay tax on a purchase so I saved almost $30
End it came within two days
Fast shipping loved my items. I will definetly be shopping again and telling friends and family about this website and the services
Overall good experience.
Really good price.
Plenty of verifications for my payment which was kind of a hassle.
Upon verification fast shipment.
I live in Belgium and I was very happy to see my item been delivered so quick and in perfect condition.
While my order was unfortunately returned, the whole experience was positive and efficient! From inquiry to ordering and returning the product.
Website looks very nice and classy. Placing an order was very easy. Package came quickly and in perfect condition. Very satisfied!
I always loved shopping at ssense. It was one of my favorite online shopping stores. In the last year till now there customer services has gone way down, as well as there delivery. I used to receive my items in 2 days. Now I wait for weeks to receive my items.
I'm writing this because I am a private client. I placed an order for $3,405 which arrived in my local post office. I received a call from the post office telling me I had to pay $600 for a custom fee that the merchant (Ssense) didn't pay. WTF. I was so upset. I called Ssense to speak to someone and no answer at all. I can't get a hold of anyone to explain my situation. Aside from that my Rick Owens that I purchased ans ssence charged me for them was never on my order when the post man called out the items in the package. This is so sad and bad. I need help. I will never order from here again. They lost a 12years customer. I'm going to go with Farfetch. WAY BETTER SERVICES.
DO NOT SHOP AT SSENSE. THEY FELL OFF AND I THINK THEY WILL WIND UP LIKE BARNEYS NY WITH THE WAY THEY GOING.
Customer service was amazing! I would definitely shop again and would recommend to anyone. Shipping was fast and return was very easy. Thank you!
Easy to order & communications. Fast delivery.
Very presentable, they're fold & place it to box nicely.
INcompetent support. They sent me the wrong item, took about 20 calls and a month to get it refunded and get the item back.
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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- Montreal, QC, Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lea,
Thank you for taking the time to provide us with your feedback.
I am sorry to hear the shoes you ordered did not fit that said I will arrange for a customer experience agent to reach out to you to help with your return.
We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience