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SSENSE

How would you rate SSENSE?
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Florida
1 review
7 helpful votes
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You should Invest your money into charity or giving to your community. Stop buying designer labels just to feel like you are a somebody

Date of experience: August 4, 2019
BN
1 review
0 helpful votes
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Smooth
July 1, 2016

Recently ordered a Mansur Gavriel Bucket bag from SSENSE. Processed within 2 working days and delivered to my house 2 days earlier than the expected arrival date. Thank you SSENSE and UPS!

Date of experience: June 30, 2016
New Jersey
1 review
0 helpful votes
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Lightning fast shipping.
September 7, 2017

This web site I am falling in love to shopping. The best.and the price is fabulous. That's it. I have nothing else to say but fabulous. Thanks

Date of experience: September 5, 2017
KR
1 review
0 helpful votes
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Fast and accurate delivery
September 17, 2017

The quality of the belt was same as it was seen in the picture. Delivery was quick and accurate too.
I would definitely order again from ssense!

Date of experience: September 15, 2017
GB
1 review
0 helpful votes
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Great product
July 29, 2017

Great site, easy to negotiate and choose items, very accurate measurements and good return policy.
Highly recommend this site.

Date of experience: July 27, 2017
Texas
1 review
0 helpful votes
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Vans Slip on OG LX
October 19, 2017

Everything went smoothly. Thought I would've received them sooner though! I haven't worn them yet, but in due time.

Date of experience: October 16, 2017
Greece
1 review
0 helpful votes
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My experience
September 7, 2017

Everything was very satisfying! My shopping experience was perfect from the order to the delivery time! Thank you ssense

Date of experience: September 5, 2017
Florida
1 review
0 helpful votes
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Favorite Site
February 6, 2018

Ssense consistently carries the merchandise that I want and offers amazing sales. Also the shipping is reasonable and fast.

Date of experience: January 26, 2018
Italy
1 review
0 helpful votes
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Perfect
November 17, 2017

The package and the product were just perfect as I expected. No delays, any problem with the tracking code.

Date of experience: November 14, 2017
Hong Kong
1 review
0 helpful votes
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Interesting choices, prompt delivery!
November 11, 2017

I like the selection of articles / designers the website provides, good service, I will surely shop at them again.

Date of experience: November 9, 2017
Slovakia
1 review
0 helpful votes
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Scam
July 10, 2023

It's fraud online website we paid money but we didn't get my shippment customer care service also fraud wastes of money and time

Date of experience: July 10, 2023
Australia
1 review
1 helpful vote
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Love these shoes
October 14, 2017

Beautiful coloured mules that are comfy & gorgeous. A shoe that is as casual as it is dressy and the suede feels lush!

Date of experience: October 12, 2017
New York
1 review
3 helpful votes
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Very bad customer service
January 29, 2018

Very disappointed how a company like this has a very bad and dont care customer service. Ssense.com really need to work on this.

Date of experience: January 26, 2018
Alexandra M. SSENSE Rep
over a year old

Hi there,

Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.

That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.

Best,
SSENSE Customer Experience

Germany
1 review
0 helpful votes
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Very satisfacted
November 17, 2017

Find a product that I didn't find anywhere else, it was for a present and It came on time at home; thank you

Date of experience: November 14, 2017
New Jersey
2 reviews
0 helpful votes
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Great site
July 31, 2017

I love the website you guys have a lot of stuff with name brands at a great price and I love that! So keep up the great work and also fast delivery

Date of experience: July 29, 2017
Texas
1 review
0 helpful votes
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Excellent!
August 14, 2017

My bag arrived in three days which is perfect. I liked my experience with ssense. It is my favorite high-end brands website so far.

Thanks ssense

Date of experience: August 11, 2017
Australia
1 review
0 helpful votes
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Excellent service and product
October 15, 2017

Customer service was excellent the lady went to the warehouse to check the product for me and she also sent me pictures before I purchased it

Date of experience: October 12, 2017
Mississippi
1 review
15 helpful votes
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Need help
November 15, 2015

I recently ordered the Yeezy 350 boost. Mif my order status says processing does that mean my order went through an I'm guaranteed a pair?

Date of experience: November 15, 2015
Switzerland
1 review
0 helpful votes
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Uncomplicated and fast delivered
August 14, 2017

Uncomplicated and fast delivered, warm and welcome staff on the phone.
Love the items
Thanks for your service

Date of experience: August 12, 2017
Canada
1 review
0 helpful votes
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Efficient
February 6, 2018

Quick delivery great prices. Always quality service from ssense. Never really have complaints from my orders from them

Date of experience: January 26, 2018

Overview

SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.

service
257
value
217
shipping
244
returns
199
quality
203
This company does not typically respond to reviews
+148