brit d.

I will never be ordering from SSENSE again. I ordered two pairs of shoes during their Black Friday sale (one pair was on sale, one was regular price) and took the free 7 day shipping that was offered. AFTER I placed my order, I got an email saying it might take 2 full days to process the order. Most designer sites ship the same day (if you purchase in the morning), or next day at the latest. Three days later I got an email saying that because of the "popularity" of their sale, it may take 2 more days to process the order. Meanwhile, they continue to email me about the deeper discounts on their sale and FOUR days later (so 7 days after I placed my order) I followed up asking where my shipping confirmation was, and if they could expedite the shipping since my item is now taking more than a full 7 days to ship, as well as offer a price correction because the pair of shoes I had ordered a week ago was now discounted even further. They said there was nothing they could do because my order was already "processing" and I should receive my shipping confirmation soon, but said they could maybe reimburse me (a whopping $25 - hardly making any of this worth it). Yesterday, I was FINALLY sent a tracking number, but my item has yet to leave Montreal, a full 8 days after I purchased my item. The estimated time I will receive it is next Tuesday, making it a full 15 days after I ordered. For a Canadian website shipping to a Canadian customer, a 2+ week shipping time within country is insane. I could've ordered from any American or European website and had my shoes by now. The only reason I ordered from SSENSE is because I thought I'd receive my item quickly. Never again. If your warehouse can't handle a sale, don't have one.