Revist T.

This is the worst company I've ever had to deal with, I ordered their shoes, these shoes made it really uncomfortable, so I ask to return this, they send me email saying they can't take returns in my area because Covid was getting pretty serious so they added extra 30 days on my return (August 2021).
So when covid starts to die down, I return it and tells me you will receive your refund in 3-5 business days (I returned this in the first week of September) It's now second week of October, My parents asked me if you got your refund? So I check my bank account and I see I still haven't got it, So I email them and questing them why it's take 1 and half month to receive a refund, They tell me because your condition of the shoe, I thought these company could manage to find a way to make their customer happy? Well nope your wrong this isn't Nike or Addias, they tell me it's in aforementioned condition? I ask if I can get a exchange for it at least, they still tell me no, what type of company does this? I don't want the shoe back, I want my money that I worked hard for -Revist Tovi