Expedited shipping was great - chose ssense because I could also return quickly for free - which I ended up not having to do because the item fit!
Awesome site. Always order my clothes from here. Fast shipping, fast email response. Thanks so much for everything.
Clean and simple. Very good experience. Why minimum is 100 characters? Are you kidding? Still not 100? Really?
Had a small problem and got it resolved within 2 weeks with Customer Service. Very quick and helpful!
Didn't have any problems and my item shipped fast! I will be purchasing again. I feel very satisfied.
Excellent service, super fast delivery! Very happy with my purchase and the service quality I received, thank You!
Very easy to use and efficient service. Wide choice of stock and designers. Would definitely recommend. Thank you!
Very bad Company and Bad customer Service. The worst. Everything tales too much time with them. Terrible experience
Their website uses inaccurate and blatantly wrong colour descriptions for products. This is misleading and unfair to customers.
Great and fast service. Although I didn't receive and tracking confirmation number my merchandise came within 3 days
Adidas sneakers arrived quickly and my return due to size was handled promptly. The staff was very professional
I have to pay 41 pound for return. Too expensive. Ssense should consider this return issue again. Thanks
I placed an order on December 14th, 2017 and made sure that they would arrive well before Christmas. I chose express shipping and my estimated date of receiving my order was 12/19/17. I tried to contact Ssense via telephone from 12/22 onward but never got through until 12/27. All the while, online tracking showed that the items were stuck somewhere in Canada (where Ssense is located). They told me they needed to allow 2-3 weeks to conduct an "investigation" into what happened to the items. I don't understand why it takes 3 weeks to find out where the items are, but in my opinion, they were just buying time to see if the items would show up. Fast forward to January 23rd (almost 40 days after I placed my order), after many calls, much insistence on my part to receive a refund, I received a refund for the items I wanted to purchase 40 days ago... and the worst part is, I spent maybe 2-3 hours of my time, that I will never get back trying to right the horrendous service of this retailer... no compensation/ renumeration was even offered. I WILL NEVER EVER ORDER FROM SSENSE AGAIN. Whoever is reading this, it is really not worth the money that you are being promised that you will save. Companies like this should not be in business!
Hi Ryan,
Thank you for taking the time to share your experience with us. We apologize for the delay regarding your shipment.
At this time we see that your are in good hands with one of our customer experience agents who is working out an appropriate solution for you.
Best regards,
SSENSE Customer Care
Great service and super fast shipping will definitely doing a lot more shopping at ssense. Looking forward to the next purchase I make at ssense
Placed an order on May 15th that costs more than 3000$ that was supposed to be delivered in 3 days, today is May 29th and I haven't received the package yet, tracking information hasn't been updated from 10 days ago which states that the package is still held in transit in Montreal, contacted the customer service several times to ask them to contact the courier to see what happened to the package they didn't take me seriously and after the 6th time contacting them they said we will file a claim that takes from 2-4 weeks to get completed, now i can't get the package or my money back until they resolve the issue with the courier, furthermore they threatened me that if i disputed the charge with my bank they will cancel the claim on their end, worst experience I ever had. They gave me a lot of stress dealing with the customer service and they are so rude. I admit they have a good collection of clothes, but believe me its not worth going through hard time like what i am experiencing right now. Here is the info regarding my order:
Order: **************
Order Date: May 15,2020
Total: $3783. 48 USD
Tracking: ET*******CA
Claim ticket # *******
I loved how the delivery was really fast and quality was amazing. SSENSE always put new things on their website
Actually, i like their customer service and they way they treat customers. Always made me feel good.
Easy checkout, super fast delivery.
Sometimes, you guys delivery is faster than my country.(I live in Korea)
Great online shop efficient and simply great. Definitely will be shopping again here. No complaints at all
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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- Montreal, QC, Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
We appreciate you taking the time to leave your feedback. We are sorry that you were not satisfied with your experience with us. We can see your order shipped out within a few hours of you placing it, but with that said, understand waiting for a much anticipated package can be frustrating. We hope to continue to improve our shipping services in the future to offer the fastest delivery possible!
We do not see any correspondence between you and our customer care, but with that said, we invite you to contact us at any time- we are open 24/7 and would be happy to assist you!
Best regards,
SSENSE Customer Experience