Adham A.

Placed an order on May 15th that costs more than 3000$ that was supposed to be delivered in 3 days, today is May 29th and I haven't received the package yet, tracking information hasn't been updated from 10 days ago which states that the package is still held in transit in Montreal, contacted the customer service several times to ask them to contact the courier to see what happened to the package they didn't take me seriously and after the 6th time contacting them they said we will file a claim that takes from 2-4 weeks to get completed, now i can't get the package or my money back until they resolve the issue with the courier, furthermore they threatened me that if i disputed the charge with my bank they will cancel the claim on their end, worst experience I ever had. They gave me a lot of stress dealing with the customer service and they are so rude. I admit they have a good collection of clothes, but believe me its not worth going through hard time like what i am experiencing right now. Here is the info regarding my order:

Order: **************
Order Date: May 15,2020
Total: $3783. 48 USD
Tracking: ET*******CA
Claim ticket # *******