I love the cloth and shipping, but they charged 5 dollars of INTERNATIONAL TRANSACTION FEE. They did not notice me that there are some fees. If i knew i would pay with paypal... sad...
Awful experience with this company. Someone had created an account with my PayPal which was fraudulent. Firstly I am incredibly upset that SSENSE didn't have additional security measures to flag transaction which are billed to one name and address and shipped to a completely different name and address. The name of the SSENSE account also didn't match with my name or the name on my PayPal account. Once I discovered the fraud and contacted SSENSE, they essentially told me to go away and there was nothing they are willing to do as they have already shipped the item (no doubt not wanting to suffer the loss for the goods, rather than help a victim of fraud). It was only until I filed a police report and contacted my bank, who no doubt applied pressure that I saw my money back. Shouldn't have taken as long as it did and SSENSE should have been way more helpful and friendly. I have since also contact SSENSE to delete the account linked to my email address on their website, since I never opened it in the first place. They have done nothing - only "flagged" the account. Absolutely useless!
Hi there,
Thank you for your feedback. We sincerely apologize that this issue occurred.
We have very stringent security measures at SSENSE, and have a responsibility to mutually protect both ourselves as a merchant as well as our valued customers. This requires a balance between facilitating the check-out process (so customers can quickly and easily receive their items) and imposing strict security checks to avoid illegitimate orders. With that said, our measures are not perfect, and there are unfortunately some cases like yours which manage to go through. We are always aiming to improve!
We certainly do care that this issue occurred to you, and are sorry if you were made to feel otherwise. On the contrary, we care very deeply about assisting victims of fraud. We as a company ultimately lose both our merchandise (since it was shipped to a fraudulent address), as well as the full amount of the order (since we are responsible to pay your bank the full amount of the fraudulent order so that they can reimburse you). It is therefore in our best interest to do whatever we can to avoid fraud in the first place.
With that said, we are extremely sorry that this occurred to you, and hope this information was helpful. Please don't hesitate to contact us if you need any assistance in the future.
Best regards,
SSENSE Customer Care
I love everything they sell- some of the top designs possible. I get my product with no issue, but they are out of the country. Returns and exchanges could be a big issue so you need to be sure of what you are buying and do your homework to get the best price. They have items that cost thousands of dollars- so you really need to be sure! Worth the risk! Just received my second order from them and it came overnight with just a delay on FedEx's side (Clearance issues have been resolved for your package from SSENSE. Shipment has been released for delivery.) Which may or may not be true since FedEx was slow to even pick up the package. Once in FedEx hands, it was to me in less than 24 hours. Arrived in perfect condition. My suggestion for those with issues is to contact Rami, Bassel and Firas Atallah the owners via SSENSE social media until issue are resolved. They do not sell fake merchandise, however, they must be getting returns and shipping them right back out without checking to see if theives are switching out the real items and returning fakes instead. Ssense appears to have grown so quickly that they are not addressing customer service. They have a staff of 500, but they need more bodies on the ground in order to be more customer-focused.
Shipping was so quick and fast, said 2 two days but actually 1 day. Love this store. Have lots of crazy sales and good varieties of brands
Great experience, incredibly fast shipping good products. The choices and diversity of designers is pretty cool. Love love Ssense.
Super fast shipping! The shoes are absolutely perfect! Box was in perfect condition! I'm very pleased with my purchase!
Very slow response on order follow up. Won't go back again, as so many options on internet these days.
Hi Andy,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Excellent customer service, fast delivery and great shopping experience. One of the best shopping site online. Thank you ssense.
Great site, easy to navigate. Delivery to UK really fast, especially since coming from overseas. Would definitely use again.
Love the free fedex shipping and easy free returns from this site that has so much style! Instant gratification.
Ssense has the best assortment with beautiful and informative photography to back it up. Shipping is painless and fast.
Awesome products and shipping speed, I highly recommend this shopping site to customers who are doing online shopping overseas.
I like the selection of brands, the prices are good, and I love buying from a Canadian company (I am a Canadian living in NYC). The items arrive fast and returns are easy.
I like the wide range of product of Ssense, but the delivery is quite slow, espceially for me living in Macau. Canada post is probably quick within canada, but outside Canada it s really. Slow =[
I would suggest using Dhl / Fedex / Ups for international delivery. I am sure there is a lot of international customer on Ssense. The bad thing about canada post is since its not available in Macau (and many other coutries), it only delivers to the post office so I have to go and pick it up. As with many other online shoping site, they mostly use dhl / fedex / ups so they do deliver it to my home instead of me picking it up at the post office. Thats a weak point of Ssense compare to other shopping sites. Online shopping is for lazy people. Lazy people like us really dont wanna go to the post office to pick up our parcel =[
The good thing about Ssense is there is abundant stock of the products and the styles are very updated.
This is my first experience with Ssense, looking forward to an improvmemt in the delivery.
I've been ordering from them since 2018. NO ISSUES AT ALL! Fastest shipping I've EVER experienced on ANY clothing app! Will be ordering when soon xoxo
Not much to say. They used DHL so it was very clear cut. Products arrived in 4 business days Canada to Australia. Pretty happy about it.
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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Hi Jun - We apologise that you got charged an international transaction fee for your purchase. These are charged by your bank for international transactions so we do not have any control or foresight on them. For more information on international transaction fees we suggest to call your financial institution.