My order took almost 3 weeks to complete with 5 emails and 3 calls.
Call centre que is unreasonably too long
Ultra fast delivery. Its unfortunate that I did not like the fit of the jeans but it was a good experience
Will certainly buy again. Delivered as promoted and arrived on time from Canada to Middle East. Well packaged to protect item
They never asked for signature when you purchased items over $500. Parcel got lost and they will not refund the money.
First time trying Ssense... Brought 3 authentic Off-White belts no defects and arrived in 3 days. Great packaging. Will purchase more!
Very fast shipping and what I wanted. Order came in with free shipping in 2 days honestly one of the best websites to help me get clothes so far.
I paid $200 for a pair of sneakers from SSENSE last month, only to receive some worn and dirty shoes that was not even the same as what's on their website. Contacted their customer service and was told they would get back to me in 3-5 business days, which they did not, even after me constantly emailing asking for updates. It is only after I returned the shoe back to them they finally emailed me back but instead accusing me now of not sending back the "actual SSENSE merchandise" as you can see from the conversation I've had with them. Now, how am I supposed send back the "actual SSENSE merchandise" you've stated when that's the shoe you sent me? To add onto the incompetence of their customer service, after I responded back, the agent (Anna) marked my ticket as solved, when it wasn't close to being resolved, and ignored me thereafter.
Based on other reviews, it seems that quite a few people has had similar issues where SSENSE is refusing to refund for their own faulty products and placing the blame on their customers instead owning up to the incompetence of their warehouse employees. You're better off filing a dispute with your credit card company because they'll actually listen to you instead of the garbage that is SSENSE "customer service".
Nice sweater on sale. As seen online and shipment was very quick. Will definitely shop again when there's a sale.
Good service, quick delivery.
Ssense have many designer clothes, so gives a lot of opportunity of purchasing items i liked.
Would definitely recommend ssense. My belt shipped super fast and arrived the next day! This is my new favorite website!
Very bad, I havent received my shoes yet, and I dont know where to pick them up. Need your assistance
I haven't received my credit back yet but easy to work with in regards to getting the instructions and RA.
Accurate shipment, delivered quickly. Nice to buy within Canada and not get hit with extra duties and taxes upon delivery!
Orders shipped very quickly and was very satisfied with my purchases. Would recommend using this site especially for Noah products.
Got my package in 2 days Came in perfect condition nice wrapped and packaged will definitely shop there more often
Fast and received in super good condition. Love it so much, I will getting more n more things from there
A purely positive experience. Everything went smoothly and the shipping happened fast. Also very pleased with the product I purchased.
It was my first time buying items from ssense very good product delivered very prompt i would highly recommend them.
Shipping could do better made me worried because the app says arrived but it still havent shipped out and could be faster it took longer than 7 days
I have seen and Looked at the website but I have not bought something on the website so right now I rate it 3 stars because it looks real but I have not bought anything from there yet.
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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- Montreal, QC, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members