Terry C.

I paid $200 for a pair of sneakers from SSENSE last month, only to receive some worn and dirty shoes that was not even the same as what's on their website. Contacted their customer service and was told they would get back to me in 3-5 business days, which they did not, even after me constantly emailing asking for updates. It is only after I returned the shoe back to them they finally emailed me back but instead accusing me now of not sending back the "actual SSENSE merchandise" as you can see from the conversation I've had with them. Now, how am I supposed send back the "actual SSENSE merchandise" you've stated when that's the shoe you sent me? To add onto the incompetence of their customer service, after I responded back, the agent (Anna) marked my ticket as solved, when it wasn't close to being resolved, and ignored me thereafter.

Based on other reviews, it seems that quite a few people has had similar issues where SSENSE is refusing to refund for their own faulty products and placing the blame on their customers instead owning up to the incompetence of their warehouse employees. You're better off filing a dispute with your credit card company because they'll actually listen to you instead of the garbage that is SSENSE "customer service".

I purchased about 6 pairs of shoes and a t-shirt from Godsey Supply back in late January/early February. It is now the middle of May and I've only received one pair of shoes so far. That pair seemed like it came from StockX (which is quite sketchy considering how they mention that all of their stuff comes from the UK). Throughout the 3 months of waiting, I have tried to reach out to Godsey multiple times via email and Instagram and they pretty much ignored all of my emails and DMs despite being very active on Instagram and always emphasizes how "emails are responded to much quicker". I've since filed a chargeback for the transactions because it has literally gotten to the point where if I don't do so now, Godsey can pretty much take my money and not send me my items. If they had given me a valid reason as to why my shipping was delayed, I would've been fine with that. However, they never did. I have previously done businesses with Godsey back in 2018 and have never had any issues with them. I understand that the business has gone through some troubles in the past year. But I find it unacceptable that they are ignoring their customers and being dishonest about their process. Because, clearly, that 1-month shipping timeframe is not true.