I got what I ordered and the product was in perfect condition. However, SSense did nothing to make me feel that I'm a valued customer.
Terrible security check. Trying to place an order for days, all credit card info is correct and they still asking for a number that doesn't exist.
Delivery was the best. Anyway I don't know why I have to write at least 100 characters now. These kinds of survey will make customer angry.
Took more than one week to receive my order... vs usually 3 days
Had to contact customer service
N then price match was difficult process
I'm never worried when I place an order with your store. I know it will be done correctly and professionally. Love this company!
The representative was friendly and quick. Even i passed the due date for refund, but they still let me do it. 100 scores
Quick and easy with very fast shipping. For my first purchase, I was pretty impressed. The prices for items were really great aswell.
Great chain good updates on product too as tracking for example superb very fast delivery will come back again for more necklaces cheers
Great instant live help support, cheap prices, and super fast shipping. I highly recommend ordering from here as I will continue doing too.
Finding what I wanted was really easy and my order arrived quickly. Everything was in perfect condition (including the shoebox) which is nice.
Never going to purchase from that website again
The experience was just horrible and one I never had before with any other retailer.
Every time I order from SSENSE is a pleasure. Prompt shipping and great selection of product! Also a Canadian company! Support local!
My Package arrived extremely fast, within a matter of 1 and a half days! I will definitely be ordering from here again.
Very fast shipping and great sales. High end authentic products at retail price or less. Good selection and always up to date
The website is easy to navigate. It took my order 17 days to be delivered and then arrived with two wrong sizes.
Hi Majried,
Thank you for taking the time to write us a review and we are sorry to hear about this recent experience. We can understand how disappointing it must be to receive something different from what you ordered. That said we would like to help you resolve this issue as soon as possible for you.
We see that your are in good hands with one of our customer experience agents who is working out an appropriate solution for you.
Best regards,
SSENSE Customer Care
I've made 2 purchases on the site and both came earlier than expected and were processed very fast. I love this website
Package came quick and packaged nicely, although i did buy the 2 day ship option. I would definitely purchase from here again.
Overview
SSENSE has a rating of 2.5 stars from 1,201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 231st among Designer Clothes sites.
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- Montreal, QC, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Limor,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience