SSENSE

Great Company! I have ordered from them for years. Great customer service! Items as described, keep going!

Truly excellent service and excellent clothing. Custom made with great fabrics at the price of mass production.

I think this website is scam! They canceled my order and didn't refund me it's been over month now! And no communication very bad

It seems that SSENSE doesn't care about these bad reviews but I'll add mine anyway. I tried ordering a Mackage coat for my daughter who picked it out for her Christmas gift and sent me the link for this site. I have never heard of them before but we routinely purchase high end items from Saks, Barney's Bloomingdales etc. The order was canceled with every card I used debit as well as credit. I placed the order with customer service reps on the phone expressing my frustration. They consistently claimed that their 3rd party verifies the orders and they cannot over ride a decline. I called my bank after placing each order and they assured me that they see the charge in approved status and all my shipping and billing information on their files match those of the order. My bank said if the vendor declines the purchase they are doing so for their "own reasons". The only reason my son suggests, is that they are profiling where we live and if it's an area notorious for fraud then they are declining to deliver here. This is a form of racial profiling and this company should not be allowed to do business in this manner. Needless to say we will never attempt to use their site again and will buy our Louis Vuittons, Monclers and Chanels elsewhere!

Don't know what happened to ssense. But the lead time has become very long. Takes weeks to ship. Don't like it.

They shut down polyvore no warning and didnt give us a chance to get our sets back they lost respect

Returned damaged shoes directly in box and wouldn't refund as item was on clearance. Terrible customer service and completely disrespectful

Lost $2200 to them for returning winter coats that they said they never received.

I bought 5 coats and kept 1 coat. I returned the other coats in the boxes as they came... individual boxes taped together and a fixed the one shipping label that was provided to me.

Two weeks later, one coat return was processed. I called the customer service line, waited an hour on the phone to find out that they "never received the other jackets".

A few days later one of the jackets I returned somehow was sent to me again. At that time customer service was quick to make sure I can return the jacket. Since I wasn't getting anywhere with them, I went through the dispute with my credit card company. Five months later, they insisted on the charge and charged me again.

I proved to the credit card company that someone at Ssense signed received a package that was 8lbs.
The customer service representative insisted that the 4 jackets would have been 12lbs. That's BS because I kept the heaviest jacket and that around 1lbs. Their whole system is flawed!

1) why would they provide only one shipping label for all these jackets? If they indicated 8lbs for all those jackets, why would they now say 8lbs is lighter than all the jackets they received?
2) if they didn't receive my jackets, why did one jacket got returned to me?
3) worst customer service and sketchy "resolution". They sounded willing to help as a response to my bad review on Truepilot. But the representative via email was nasty to me.