Donette M.

It seems that SSENSE doesn't care about these bad reviews but I'll add mine anyway. I tried ordering a Mackage coat for my daughter who picked it out for her Christmas gift and sent me the link for this site. I have never heard of them before but we routinely purchase high end items from Saks, Barney's Bloomingdales etc. The order was canceled with every card I used debit as well as credit. I placed the order with customer service reps on the phone expressing my frustration. They consistently claimed that their 3rd party verifies the orders and they cannot over ride a decline. I called my bank after placing each order and they assured me that they see the charge in approved status and all my shipping and billing information on their files match those of the order. My bank said if the vendor declines the purchase they are doing so for their "own reasons". The only reason my son suggests, is that they are profiling where we live and if it's an area notorious for fraud then they are declining to deliver here. This is a form of racial profiling and this company should not be allowed to do business in this manner. Needless to say we will never attempt to use their site again and will buy our Louis Vuittons, Monclers and Chanels elsewhere!