SSENSEReviews 1,203

This was the second order I placed with ssense. The first one was fine, this one is a nightmare. I ordered 2 items totaling over $1000 usd. They were both quite small items a card holder and a super mini bag. When I opened the box it was full of tissue paper and cushioning. There was the cardholder, but no bag. The box was damaged, but it didnt appear that the seal was broken. Emailed customer service they say they are going to do an investigation, days go by and they come back and say my order was packed on cctv. I asked for the cctv they said oh we have no wrong doing on our part. And they push the claim to Canada Post. Canada post said oh there were no damage scans despite sending pics of the damage box. Ssense says we arent taking responsibility and neither is Canada Post. I asked to escalate my claim they said its final. And if I want a refund I should file a claim with my bank. So I'm out of $825 from this big company. Shop at your own risk.

Ssense wrote me an email that the dispute was resolved. I don't even know how did ssense resolve it? I ordered a Pierry Hardy shoes to give a surprise present to my nephew on his birthday. Ssense! Am l getting the same Pierre Hardy l ordered? If not, then how can you claim that the ticket was resolved? I was Ssense's regular customer since years and l put thousands of dollars purchasing dozens of shoes from this company and now l'm getting a surprise that they couldn't find that pair in their store. Its really ridiculous.
I got two emails from ssense one saying the pair is not found and the other email saying you found the shoes but the package was damaged and it will be shipped with a 10% discount for the damages which l accepted if it was the same Pierre Hardy l ordered.
Let me be clear that l'm not sure how they resolved the ticket? I deem it resolved only if l'm getting the same shoes l ordered, if package damaged, with 10% discount. I don't want any future discount of 10% on my purchase as this would be my last deal with this company and l'll, for sure, put a one star review on your website if l weren't satisfied.
Harpreet Singh

This is a company that sells luxury bags without proper packaging. The items I purchased from the website have never came with the original brand boxes. It was okay for the cheaper prices till recently I purchased a bag from the website. The leather bag from Saint Laurent smelt like plastic. I felt the bag might not be real and requested return immediately. I returned the bag right away and didn't hear anything from the company for three weeks.
Finally I called the company, they told me the bag was broken when they received. I originally thought it might be the UPS shipping damage the bag but after these several weeks dispute with the company, I think they might be the one who damaged the bag. I disputed with my credit card company. The SSENSE company told me that they will send the damaged bag back to me ( I have claimed multiple times, I refused to accept any items from the company without legal authorization. I am so scared of the company's practices. They just sent it and told me a fake tracking number. They gave me another tracking number after I pointed out the original tracking number is not even to US) They also replied this to me today.

The fact is that the company has challenged my credit dispute yesterday! They have no intend to return the money back to me anyway, but they are trying to threaten me that they will discard the item if I refuse to accept the package.

If you purchase anything from the company, please take a video when you accept the package and take a video when you return the item! This is the only way you could possibly protect yourself with a company like this.

I'm in the UK and was looking for a pair of Doctor Marten boots that had been discontinued here. I was wary about ordering from Canada due to customs fees and length of time to arrive, but I spoke to a representative on the chat who assured me that my items should take around 4 working days to arrive. They were also very upfront regarding returns details, so I was very prepared in any eventuality. I placed the order on Saturday afternoon and today, Wednesday morning, my order arrived! They fit perfectly and were very competitively priced including the courier charge. This also included any taxes so my concerns were unfounded. This was my first order with Ssense and based on this experience, I wouldn't hesitate to use them again.

Recently it was my first time ordering for ssense and I can assure you it would be my last! I spent almost 3 months saving up for two pair of shoes I really wanted, finally I was able to afford the shoes and made the online purchase. I never received tracking information on time, finally when I received the tracking number I obviously clicked on the link to track and it said no information available estimate arrival date no available. The package took almost 3 weeks with no tracking info! One day I check back and it said delivered but never received a package! I called ssense and they gave me no option but to wait! I than had to file a complaint for a refund as I never received my package! They took So long to even send me and updated email that I called the post carrier myself and I myself filed a investigation as to where was my package! 2 weeks later ssense denied my claim and gave me no option to get my money back nor an option to get my package re-shipped. I never received my package and I got robbed for 1000$ for ssense literally. I spent so long saving up this is the worst company ever i repeat do not buy!

I shipped back items and I waited 2 weeks to get a refund it's a shame
Their refund takes 2 to 1 month
They are always late and fund excuses
On top of it I received 2 VERSACE ITEM DEFECTIVE BRACELETS and now I have to ship them back and wait for a refund AGAIN for 2 weeks!
They never answer emails or phone
This service s zero I'm not happy at all

Ok then you buy a necklace in June 390$ in July it's in sale 320 $ then in august 210$
Waow next time I will wait I'm disgusted it's so cheap at the end

Don't trust the description on Ssense website. They change manufacturer description, that is how I got men's size shoes instead of women's. The communication is super slow, I had to wait for every answer 2 to 5 days and do not expect the return be easy. It will take time and money as they do not return shipping costs. It took over a week of emails just to get a return label from them. 3 weeks after i sent shoes back and had no refund i contacted them again. In their usual slow manner they replied "your return has been received and now is processing in our system". Several days later they sent me picture of the damaged box and refuse to refund despite all the pictures of the shoes and the box in an untouched condition that I emailed them before they accepted the return! (Yes, they make you send them pictures to prove the item is not damaged).
Overall experience feels like a scam. Not even sure if they will send this rejected shoes back to me.

I bought Givenchy sneakers on the 9th of June. By the time I recieved the order, it was mid june. I wore the shoes twice, for going out. Due to Corona and working from home I did not have too many occasions to wear the shoes for. The third time there was a tear on the top, where the tounge of the shoe is. I called and sent photos immediately. After no one getting me i called 10 days latter and was told it is due to wear and tear.
Horrible customer service. " Chloe" lied and said she was in Canada, which clearly was npt the case.
Please be careful if buying from them! If something goes wrong they do not care if you are not in Canada. I am a lawyer and will be contacting ACCC. I oblige everyone to take this option, as since their website services Australia, they are requried to obey Australian laws and regulations!