Harpreet S.

Ssense wrote me an email that the dispute was resolved. I don't even know how did ssense resolve it? I ordered a Pierry Hardy shoes to give a surprise present to my nephew on his birthday. Ssense! Am l getting the same Pierre Hardy l ordered? If not, then how can you claim that the ticket was resolved? I was Ssense's regular customer since years and l put thousands of dollars purchasing dozens of shoes from this company and now l'm getting a surprise that they couldn't find that pair in their store. Its really ridiculous.
I got two emails from ssense one saying the pair is not found and the other email saying you found the shoes but the package was damaged and it will be shipped with a 10% discount for the damages which l accepted if it was the same Pierre Hardy l ordered.
Let me be clear that l'm not sure how they resolved the ticket? I deem it resolved only if l'm getting the same shoes l ordered, if package damaged, with 10% discount. I don't want any future discount of 10% on my purchase as this would be my last deal with this company and l'll, for sure, put a one star review on your website if l weren't satisfied.
Harpreet Singh