Ta B.

Don't trust the description on Ssense website. They change manufacturer description, that is how I got men's size shoes instead of women's. The communication is super slow, I had to wait for every answer 2 to 5 days and do not expect the return be easy. It will take time and money as they do not return shipping costs. It took over a week of emails just to get a return label from them. 3 weeks after i sent shoes back and had no refund i contacted them again. In their usual slow manner they replied "your return has been received and now is processing in our system". Several days later they sent me picture of the damaged box and refuse to refund despite all the pictures of the shoes and the box in an untouched condition that I emailed them before they accepted the return! (Yes, they make you send them pictures to prove the item is not damaged).
Overall experience feels like a scam. Not even sure if they will send this rejected shoes back to me.