SSENSE

I ordered 2 items but received only 1. I sent 96 million emails- no one bothers to reply so everyday I'd do live chat abs they'd give basic information say they'll investigate. A month later they say the shipping team sent it and end of complaint. Now I'm out of pocket of £137 and they don't care. Disgusting communication and assistance. I wish I never took the risk.

UK PEOPLE: please be careful!

I'm so upset that having to chase up all the time and getting zero help.

They happy and busy taking orders but when it comes to helping people with order issues they delay responding. Scammers and fraudulent behaviour by a site that yes has followed and reputation etc. But also scammers! Oh I'm so upset I don't know if can do anything...

To the people who have been complimentary on here I really hope you've told the truth

I ordered a purse over two weeks ago and it still has not been shipped. They billed my credit card day one. The website stated orders shipped in 1-2 days. False. Their customer service is non existent. Impossible to get a real person. Emails with generic answers but no acknowledgment. I asked to cancel my order and no reply. Stay away

I have multiple orders with them. 1 is three weeks old, my emails go unanswered by humans. I continually get sent through a system of automated bull$#*!. First experience with them and not good so far. Tomorrow I'm going to try to call. See what happens

Placed an order with express delivery. It's akreadynine days since they haven't even sent the product. I contacted them through emails and online support and the same useless answers like "we will inform you where is the parcel, when our team informed us".
Asked for a refund at least for express shipping, which does not exist in fact, still no answer.
Very unpleasant experience with this store!
You have to hunt and beg for the goods you paid for

Purchased a Thom Browne tie which came with defects. Contacted customer support who in turn replied with a 10% discount as a courtesy.

Told them that their offer was a bad joke, to which they said I should take that 10% to use at a tailor to fix the tie.

Are you for real? How do you guys have any business in this day and age? Mr. Porter, END, every other online retailer in this space has CS far superior to yours.

Get it together SSENSE. Or don't, I'm staying the hell away in the future.

Do NOT shop here. They used to be amazing—they had real customer care and actually had quality control. The company has grown and unfortunately they have failed in almost every aspect. Items are no longer of expected quality… beat up, damaged or just plain missing! I used to spend $10-20k a year with SSense and now I'm done.

Do not order from SSENSE if you plan on making a return. I have bought many things from this site never having an issue until there was an item that didn't fit me. They claimed that my package got lost and was never received by the warehouse even though I provide via my tracking number it did. After over a month of fighting with them for my refund they finally did. I've read some other reviews that talked about the same issue. Order but be cautious when it comes to returning an expensive item they will claim it's lost.

This used to be my go-to site for designer clothes. I spend anywhere from $10-20k a year on their site, and have for the past 6-7 years. Their customer service was always immediately reachable, shipping fast, returns easy.

Fast forward to Spring 2022 to present. There is now NO customer service at all. They've done away with a telephone number to contact them, as well as live chat. If you email, it takes 2 weeks to get a reply. Shipping now takes FOUR WEEKS at minimum. I placed an order 32 days ago and it has still not shipped. What happened to this site? Shame.

My order was delay for almost 2 weeks. I called the customer service line as they were very knowledgeable, supportive by providing me the reasons and advised when I should be getting an email that my item being shipped. They also offered 10% discount for inconvenience. Thank you!

After paying extra for priority shipping, I waited an entire month for another update. I had emailed about my order and about a week later they finally responded. They gave me 10% off my next purchase and said they are too busy to get orders out on time. I got an email a few days later saying my items were cancelled to "speed up the order process". Wtf does that even mean! Don't buy from this place, save your money and time- just go somewhere else.