Square Inc

This company is the absolute worst it literally only worked ONCE just once & after that no dice. It took payments from customers but never released the funds to me after a week of a run around & absolutely no customer service AT ALL WHAT SO EVER keep this in mind when using them. You will be prompted to email over & over & literally never get a response. The number they have linked now just hangs up immediately. So now I am without the money & can't deactivate because the customer won't be able to process refund. I have to rely on an honors system at this point aka my customers disputes with bank & then HOPEFULLY pays me in cash or a different payment method. If you are thinking about it as a small business or on a larger scale please try someone else.

They took money in less than 15mins. I've been 3 weeks tryn to recover it with the same. Bull$#*! computer hell they call support, all the way never once allowing the. Oppertunity to speak to a.live person in order to. Maybe fix the problem.

Several months ago our account was canceled. As I remember, it was because of suspicious use or something related? As the President, 12 years, Corporation and an CPA accounting firm that handles all of our accounting, Military certified, State certified, BBB A+ and more credentials, etc. We strongly disagree with your assessments last year. And recently I paid one of our sub-contractors who had a Square account and his company experienced all manner of complications, possible due to our company paying him on his Square account. (have you censored us?)We are a General Contractors Management Firm with over $200k paid out last year to small business subcontractors and I am very sorry Square accused us of some sort of (actually not sure)
President

They accepted a payment from my client for $4300. They sent 2 small deposits to my business account to verify the account and after my account was verified they sent me am email telling me they deactivated my account. I tried to call them many many times and they said they didnt know what was going on. Just give it a few more days and I will receive my money. When I call a few days later they said it was too late and I hace to wait 90 to 120 days cause my account was deactivated. My employees are sewing me cause I have a contract to pay them in 30 days. I spoke to many agents in customer service and they all say they can't do anything about it. Use ANY OTHER way to get pay but Square. They are thieves and there is nothing you can do about it. Also they charged me $120 already from the deposit. DO NOT USE THEM!

Square put a hold on my $2000 wedding event and I could not pay my employees so I had to cancel it. The client was very upset and obviously so was I am my staff. Also, square has sent me a email saying that another client decided to say she wanted money back after I completed services. This service was done 2 months ago. I gave square a copy of the contract, pictures of the photography, pictures of the client in my office, sakes receipt and square took $550 out of my account. They are telling me they are keeping this money on hold for up to 4 months. Do they realize that my account will be damaged by this? I will loose even more clients because of this? Square does not care and I was told today that I should just close down my square account and use another service until they are ready. I can not believe that this is a real company. I suspect there is fraudulent activity throughout this company! Please, if you don't believe me listen and read the other comments. Don't waste your hard working money on this company who is going to steal your money.

Have used Square for 5 years now, never had an issue - recently had my account frozen and the refused to transfer funds in the amount of $5584. 99 - been calling for 10 days, frequent transfers from one dept to another - no answers, lots of apologies but are refusing to release - received emails saying funds are being transferred but they NEVER are - AVOID at all costs - this company is simply the WORSt I have ever experienced in my professional career. Taking legal action. Ever tried calling corporate and CEO -no call back - Jack Dorsey you are a deceitful despicable human being.

After going through a great deal of effort to set up my business to work with Square Up for appointments and aligning my calendar to sync up so that my clients would see appropriate days blocked off, I became comfortable and enjoyed knowing that my booking setup was in place for those wanting to schedule my services. However, Square disabled my appointment system without telling me and I only learned it by chance when showing someone how to use the website. When I signed into my account, I was presented with new Terms to which I would need to agree. Following that, my appointments site began working again. Next, a new client booked a gig and I noticed that a credit card wasn't placed on file. Apparently, the "No Show Protection" is no longer being offered in the free tier and users are being forced to upgrade to the next tier for $29 per month in order to keep this feature, a bait and switch method (if this was the original intent all along). In any case, the company knows how much trouble it would be for a busy company to switch things over, so we have no other option except to upgrade. They will get my money, but I'm telling everyone else to stay away!

I have been exchanging E-mails with Square about a non-functioning card reader (or associated software) for days, and have yet to receive one that actually addressed the problem I'm reporting.

The responses prove that nobody reads the messages. Do they just push a "choose random, irrelevant response" button?

If you catch them on their Web site during chat hours, you must force the chat system out of automated mode by typing "contact." After that, you'll wait an unknown amount of time... only to be bounced back into the automated mode and have to answer more irrelevant bot questions. Then force it back into "representative" mode.

After all that, you'll likely find that your problem is due to something stupid on Square's end. Like the fact that they have a desktop app (only for Mac currently, WTF) that doesn't work with Square's own card readers. In fact, NOTHING on a computer works with the Square readers. But you can take payments through the Web portal on a computer if you have some kind of mag-stripe reader. Yes... a mag-stripe reader. In 2023.

The only motivation I can see for this is that Square wants to jack you for an extra 1% on every transaction, because they consider any transaction entered on a computer "manual." Well gee, there's no other option, because your reader doesn't work with your own software, Square.

People need to recognize that when someone deliberately wastes your time, they are STEALING. And that is what Square is doing.

No wonder your stock is in the toilet! Switched to another platform. Constant problems with your software and then I have to waste my time calling customer service.

I have a small self storage business. A number of customers have automatic recurring payments via Square on their credit/debit cards or bank withdrawals. When the customer vacates, I need to stop the automatic payments, but there is no obvious way to do this. I finally found an option "Cancel Recurring Invoices." The blurb below explains: This action will cancel this one payment. Which of course is not what "Cancel Recurring Invoices" means. All your action does is cancel the payment for that month.

Last night I spent 1.5 hours on their Chat Help line (they no longer let you talk to a representative) and never did get the info I need to permanently cancel a recurring invoice. They took over half an hour to answer my last post, which was: we've gone home for the night.

Square's desktop requires looking all over the place to stop a recurring charge, and even then all you get is stopping one payment. Their customer service is utterly inadequate, and they are contemptuous of their customers' time.

When the card reader doesn't work, which can happen for multiple reasons (no wifi, the card's strip is worn out, the reader is worn out, etc.) Square has instructions on their Support page to enter the credit card information manually. I encountered this situation at my last show with 100% of my credit card sales, followed Square's instructions from their Support page, and received an "Approved" response with each transaction. Square's records showed these transactions were transmitted to them as "cash" transactions so they refused to compensate me for the sales.

If you use Square, you know that cash transactions are very different from manual credit card input. They do not display fields for you to enter credit card information, expiration date and the code on the back of the card, and they do not ask for the customer's zip code. This was all information I manually inputted with each transaction - but it did not transmit to Square. But again, with each transaction Square responded with "Approved".

Square did not acknowledge any problems at their end and would not help me, so I essentially held a "Free Sale" where I paid for booth space at the show in order to give my products away. I have no idea if the customers' credit cards were charged. I only know that I will not receive payment for my goods because Square will not investigate the problem on their end. However, in telling me this they kindly hoped that I would have a "wonderful day!"

I'm switching to another credit card processing company, and recommend that you do too.

Suspended account in the middle of the night, I'm a contractor and painter. As I'm freaking out wondering how to pay my crew the next day and getting all the legal documentation they asked for. After a 10 hour day of hard work, these guys who had no problem taking my fees, my hard earned money and then withhold my deposits. After I sent in all the requested documentation, 2 minutes later my account is deactivated. My business is crippled and they have absolutely no 24 support, yet they can review all my bank statements, llc info, invoices created and delivered on their platform and I even included my Home Depot spending summary with job invoices that match their records. In 2 minutes they review all that and deactivated my account, forcing me to refund customers and look like an idiot. Yet they still haven't given me my money yet that was in my account. Not 1 return, dispute or negative review and they crippled my and my employees lively hood. If you're a small business please don't make my mistake it can cost you everything you've worked for.

Make sure you get your refund before you deactivate. I signed up for this service. I was so excited about starting my online store. After about an hour of fiddling around with the service, I realized it was not good for me. That's another story. Anyway in my confussion I for got to deactivate/cancle the account. Then I noticed they debited my bank account the folowing month. I immediatly deactivated the account. But when i attempted a refund, I could not get it because I am no longer allowed into my account even though I'm paid up for the month. I tried to call them, but if you can't log in they won't talk to you. This company has some shady business practices. I'm in the process of disputing it with my bank, but have to wait for the funds to clear. At that time I will let you know what happened.

They want us to give them all our Informacion like bank account and routing number Foto ID and other personal Informacion and in one hour the send you email Saing the close your account while they're holding your money now they saying that its going for review and it will take 90 days
And the most funny part is that employers are higher that the managers 3 different employers told me.
I will give O - to square and will never use them or recommending to no one.

I had a phishing attempt with my account so went to reset my password. Well the email wasn't getting to me, so I had to contact customer support with a ticket. The "Square Customer Success" member, Osvin H, gave me access to an account I DON'T OWN. Similar registration email address, but it is not mine (*******@gmail.com is not my email address).

Beware, square has incompetent staff that are a security breach waiting to happen. It would not surprise me to find out some of their staff are the ones benefiting from the phishing attempts.

I have attached photos of myself logged into Kenneth's account that Square has given me access to. They did email the correct email (sweeneygw********@gmail.com) for the support ticket so there is no way there should be this mix up.

We have been in business for over 5 years, switched to Square credit card and the first transaction for $2,500 was placed in hold for 90 DAYS! Are you kidding me! No other bank will place a hold for the entire amount for no reason.
DO NOT TAKE YOUR CHANCES! There are many other Credit card companies out there more reputable.

Square Up solidified itself as the worst experience to date I have had with a card processor. Here are some details: Square was quick to sign up, and quick to take my money for a piece of hardware. My company (a general contractor and remodeling service) painted for a client and they were excited at the option to pay with a card. Square processed this payment and it was held from my clients account, but square did not release this payment to my business. It took a full month to get answers but still no funds, and by month 2 they closed my account without warning or cause. Still did not have funds released. Square never gave me a reason despite reaching out for one at least five times. Every one of those things is absolutely true.

From here I will let you know the following are opinions: it is my opinion that square is predatory to small business. It is my opinion that is square held funds like this from a fraction of its overall clientele the overall financial impact this could cause is staggering, imagine running an organization that can take out short-term interest-free loans in predatory fashion whenever it feels like. It is also my opinion that this is dirtbag and criminal like behavior.

I would do anything, literally any thing else in order to avoid this organization. I also didn't think anything would happen, but it did. I personally would steer clear, run, fast and far.

They are still holding my money. Claiming there is something wrong with the account number I gave them from my credit union. I've been with my credit union for 15 years and in all that time have never had a single problem with that account number with any other transactions. Their verification deposit and withdrawal have both gone through, and they are still saying there is something wrong with my account. My credit union instantly makes all my funds available and is highly attentive to any communication. If this joke of a company was actually trying to verify anything it would have been done days ago. I am a very small business and this is just crippling.
They are holding 2000$ of my money. Gambling with it no doubt, as greedy corporations will. It's not enough they charge me 180$ or more to get it, they also need to gamble with it for as long as they can justify holding it. Absolutely despicable. I don't know how they are still in business, probably using a covid lifeline to keep afloat, and no doubt making profits on gambling with our money and duping honest hardworking people. Will never use them again.
Oh and they also delete negative reviews. And they have bought out Google to avoid being found out to be so bad. Hiding from the truth of what they are doing.
That's why it was so hard to find a place to leave this review. If you have a way to contact consumer affairs please leave your reviews there also. This company needs to be exposed for what it is. Disgraceful. Sinister. Greedy. Bad for business.

I've used square for my business for the past 2 years. Hundreds of thousands of dollars have been processed and then all of a sudden my account was put under review(okay nothing crazy), and during the process Square has withheld my funds. It has been 18 days and tens of thousands of dollars are hanging around in the ether while they look at the information I sent them. When trying to get ahold of someone it was difficult. Their support page has options of "messaging them", "asking for a call" (currently unavailable), "email them" or "ask the community". All of these options are out of service right now, as in, when you click on them, absolutely nothing happens. When I finally dug up their phone number to see what the hold up was, I was told, "sorry sir, there's no one you can talk to. Just wait for an email." I'm not upset with the rep herself, she was just doing her job, but you can tell the company is setup to defer customer service requests and grow without supporting the people currently using them. I'm not going to sit here and belabor the point to an employee that cannot help me, and square knows that.

If you need something quick and convenient to get a small starter business off the ground, they're not a bad option. As soon as you think its going to take off, go with someone else.

I switched to Square 2 months ago for payroll and collecting on my invoices. I am a medical billing company. 3 weeks after I opened the account and things were working fine my account was suspended. They asked me for more info which I provided. It took 2 weeks to clear up leaving me behind on payroll due to them holding my funds. Then a couple weeks pass again and it happens all over again. I called on 4 different occasions over 2 weeks all reps stating this would be taken care of and the account would be up and running in 2 days. All 4 times it never happened. They didn't care that they were holding $30,000 of mine and I had to pay my employees. I had to pay them out of my personal checking. Now today I got another email stating they terminated my account with no explanation. They still have not given me back my money. I have contacted a lawyer and will be suing Square for not only my $30,000 but for lost time and wages and all the trouble they have caused. DO NOT USE SQUAREUP.COM! I forgot to mention that when my customers would pay an invoice some as high as 12,000 and others as low as 200 square would take between 7-14 business days to release my money to me.