Square Inc

I signed up for a really great deal called " Personal Services" website where I used my own domain. They claimed it would only be $6 a month since I'm using my own personal domain. I paid for the site usage a year ago for the full year. I got an email saying that it was time for my website to be renewed. I put my credit card in there and it just kept saying that there was something wrong with my card. Called customer service and I'm told that " AS OF MAY 1, they NO LONGER OFFER THE PLAN I WAS ON TO ANYONE AND THAT I MUST UPGRADE. " So instead of renewing at the $72 that I was prepared for they are now asking for $144 dollars from me. This company is a complete scam I had NO IDEA!

Terrible customer service. We are a small company operating our site https://www.lightningwear.com.
We tried square for merchant credit card processing after using paypal for the past 20 years. Started out easy and painless. Then we began processing transactions. Immediately they started flagging our reputable and repeat customers payments as fraud. It seems as if they wanted to just hold the money our customers paid for our product. They suggested that the transaction was fraud and after three days of asking for additional supporting information, they recommended that we refund our customer. The refund would take another 7-10 days. This order was for an honest customer. There was no explanation of the fraud claims. We provided documents showing that they were a repeat buyer and reputable school. No effort was made on Square's part to assist. The call center sounded like an overseas scam. Do not waste your time or effort with this company. An investigation needs to be done on the mishandling and hold of our funds.

Square took money from our new business account. A recent new startup business. They claimed it was from a different business that was closed long ago, that was in someone else's name. It had nothing to do with us. We provided them with all the documentation they requested yet they kept trying to debit the account, costing us a lot of money in fees. We were eventually forced to close the account just to stop them from attempting to debit it. Fortunately the bank manager had been through this with customers who use Square before and sided with us.

The Square "Customer Success" team was absolutely horrific. It literally took weeks to speak to a real person. They lied to us multiple times, on recorded calls. Even telling us, more than once, that the "Recovery Team" doesn't have phones (yes, they actually said that) So, were have never been allowed to talk to anyone who knows why they are taking money.

We have, to date, spent over 40 hours trying to resolve this issue with Square. Finally, after nearly two months a real person called. He, even said that the "Recovery Team" doesn't have phones. Ridiculous!
The end result of the conversation was they still refuse to pay us back what they cost us and still insist we somehow owe them money, but they'd give us a credit and forgive us our debt.
The thing is, we DON'T owe them. Never have. Quite the opposite.

Square needs to square up with us.

I am a current customer of square and they make it very very difficult to receive your deposits I signed up for square to make my business grow not have to wait 2 weeks for one payment you have to answer tons and tons of questions about each one of your customers then they tell you on the phone that you only have to do it one time I've had to do it four times for One customer and I have been waiting for almost 2 weeks for a payment I can't ship my customers items I have bills to pay and can't pay them and now they're telling me I have to wait another 3 days the only reason why they make people wait so long I feel is so they can collect the interest to make more money for them why they cost all their customers money for everything else that they need they are a horrible company and their app is very hard to understand you can't get to payouts even though you have to have two apps for everything that you use and then when you have to have confirmation codes they send you the confirmation codes 20 minutes later I do not recommend them to any new business owner or older owner who would like to have processing

I used to think Square was the best. After processing over $500,000.00 over a three year period with no charge backs, I had grown accustomed to them. They offered me Capital Advances form time to time and I was really excited about the next day deposits. All this changed last Monday (8-15-2016). For no reason I got an email from Square stating they needed to verify my business. Moreover, they would suspend all deposits until this business was verified. Thats funny I thought, we have done business ofr three years and have spoken many times on the phone. Be it as it may, I sent in what they asked, fully expecting a thank you and your all set. No response. Two day later, they re-requested the information, I tried to call them, no response. No way to contact them by phone, no response to my emails. Immediately changed processors because I can not and will not do business with a company that can not take a call. Beware of them! This is not the first time this happened to good merchants like myself. They ended up deactivating my account, which was fine by me because I already moved on. Square = F- to me. Really disappointed.

What a joke of a company. They allow you to process thousands in payments, then when you go to transfer to your account, they deactivate it. Scammers.

Scammed me for $49 and nothing but computer-generated responses. Took my money, no items received, and no customer service of no kind. Go do business with a reputable company

BEWARE

There is no way to actually call customer service nor chat with customer service. A robot just sends you to sign up to pay for answers instead of their being an actual customer support team! NO FREE CUSTOMER SUPPORT AND I THINK I GOT SCAMMED AND WANT TO SPEAK TO SOMEONE IMMEDIATELY! I am cancelling this app as soon as I get my money back. YOU SUCK SQUARE!

I had been with them about 7 plus years never had a problem. All the sudden out of the blue I received an email that they deactivated my account saying I violated terms or there was suspicious activity there was none of that! They do not say anything to you or talk to you about it they just cancel you! Thank goodness I never kept a lot of money in that account because they will freeze it and hold it after they cancel you. I would advise you to transfer the majority of your money out of there because they will freeze everything you have. There rates suck and the customer service has always been trash. I tried to call to discuss what had happened and once they deactivate you all the sudden you can't get through so they don't even allow you to talk to anyone. This could be very bad if someone had thousands of Dollars in there account. Luckily my business has been using quickbooks which is way superior and the customer service is ten fold better. I plan to put a complaint everywhere I can from the BBB and on. Before you say but I've been with them for years so was I!

I would love to give 5 negative stars!
Square and all of its subsidiaries are the WORST companies I have ever had the pleasure to TRY and deal with. With there is absolutely no help from them I had $800 stolen from my bank account with the cash app and the only people I could talk to at Square were completely unwilling to help me get to the right person in fact they both hung up on me! They will not let you talk to a supervisor unwilling to even pass on your contact info to the right people not even trying to a get number but just have someone contact me would have been great!
Cash app shows the same address as Square everywhere you look but noone will help they won't walk to the next office to give info. It was told to me that that was was their company policy not to help anyone at this #*******000 who was calling on or about the cash app you have to create an account for the business that just helped someone robb another person! I want nothing to do with this company cash app but I am being FORCED to create an account just to contact them this hiding of basic company info should scare the heck out of any sane person looking to any form of banking or card transactions!

Square tracks all your information when you use their services. I tried to contact them to have my information removed, but apparently the conversation was unproductive and terminated. From what I am reading this is a common tactic. They are selling and storing information and refuse all efforts to purge or delete any account information. In fact when they sent me the supposed link to remove my information, they actually wanted more information. Don't use them and I would not trust any business that uses SQUARE. The last business I went to apparently used square. I did. Not provide the business with any information including email and phone number. However to my surprise I received an email from SQUARE about my purchase. When I questioned SQUARE customer service, they stated that they do not keep information on the consumer. That is a load! How can a business that has none of my information, email or phone, send me a receipt to my email? They didn't SQUARE did! Then out right lied when questioned. I am in a different state traveling so it is not a local coincidence. The email os literally from SQUARE. SMH

I ordered a product took my money received email confirming purchase never received anything. I sent emails to the email address never no reply. Really sad

I have used Square for several years. I have had some issues intermittently but only recently had a really serious issue. I had a payment that was made to my account just disappear. I noticed it missing the following day and contacted Square. They made an offer through one of their agents to settle the matter as they were unable to find the missing payment. The offer was what I felt was very generous but they caused stress and took up a lot of my valuable time so I appreciated that they took responsibility. The words used when sending me the offer were clear. However it wasn't what they did when it came down to it. When I complained they explained it in a different manner. However the words of their agent didn't correspond to what they later claimed. So they willingly breached the agreement I entered into because they are big, wealthy and can get away with it. I will never trust square again. I am invested in a bunch of equipment and can't afford to switch immediately but I look forward to the time when I can. I considered going to court because it would be a small claims court but then I will suffer more loss of time that I can't afford at the moment. Maybe when things slow down after the holidays I will reconsider.

Literally been robbed by square. This is not right! Forcing us to do a refund on 100k transaction
We had 111k in credit card transactionsfor a sale of a vehicle we did. We provided every document we needed to squares team to prove the transaction was legitimate. To complete this they needed bank statements, purchase orders, signed credit card authorization forms. WE DID EVERYTHING! To then be told we are denied the ability to transfer the money to our LLC bank account. So then they email us and say we need to issue a refund to the customer and seek another form of payment. WE DO and then learn that square charges a refund fee for the 3.50% debited from our business account. ARE YOU KIDDING ME! THIS IS ACTUAL STEALING FROM A SMALL BUSINESS. HOW IS THERE NOT A CLASS ACTION LAWSUIT OVER THIS.

Square needs to be SHUT DOWN. They hold your funds for no reason for MONTHS, sometimes you even lose them! They close accounts randomly and block your phone number from calling and talking to support. Refuse to identify your identity because if the system says so then that's how it goes. These ppl are robots who can't even use their brain to keep you as a customer. Their responses consist of "it was the system so I don't know." You have to call from different numbers because the system blocks you for no reason, they don't respond to any emails. They lie that you'll get your funds but it isn't true. They will even hold petty $500 for over 90 days and then block you from calling them. Its embarrassing, I don't understand how they're operating and still in business! Whoever owns this should be ASHAMED. DO better, care about your customers, upgrade your system and hire and train better.
Other business owners thar I know have also gotten their account randomly shut down and square kept thousands of dollars that do not belong to them. Leaving the business owner out of the funds and with a close account not being able to run transactions. The worst part is they have no reason or excuse when you call to ask why? Money that other people worked HARD for. SQUARE is running an illegal business. They're scamming hard working small business owners and getting away with it. SHUT THESE SCAMMERS DOWN. They do not even allow you to deactivate your account. It is truly mind blowing that this place is operating still.

Square has been giving us the runaround for months in their customer service system and now they are flat out refusing to make essential amendments to our tax documents, which is absolutely unheard of for a payroll service. They claim their little department of accountants simply can't handle it, as though they are some small business and we should let them off the hook. Square is a multi-billion dollar company, they can hire enough accountants to do their job! We have to pay an outside accountant to fix the mistake so that our employee doesn't have incorrect W2s.

They also force all invoicing we do through their system to say that our "preferred payment method" is paying by credit card through Square, so that they can take a 3.9% cut of all our earnings. They didn't have a system set up to get tax credit reimbursements for emergency COVID leave when MA shut down in the Spring. Since they refuse to do amendments, they told us to illegally lie and put the paid COVID leave through now even though our staff are working again.

As long as everything is going perfectly, Square is fine. Decent platform and good price. As soon as any problem needs to be addressed, they are a garbage fire of a disaster and will sweet talk you on the customer service line and then essentially tell you to F*ck off because they're big and rich enough to ignore your needs.