Square Inc

Do NOT use SQUARE! Very poor customer service----They will not connect you to any department you need to speak with! If you are a thief, you will love this service, because SQUARE does not investigate chargebacks, and will always side with the person doing the chargeback, no matter the evidence you provide! I had 2 customers dead to rights! I do not think that SQUARE even sends the evidence to the other merchant! DO NOT USE AT ALL COSTS!

I was a Weebly customer for many years. I had multiple websites with Weebly. If I ever had a problem, I could just contact Weebly and they would walk me through this ON THE PHONE! You cannot talk to anyone from square UNLESS you pay for this feature. I forgot my login info for one account and I waited almost and hour for help. In that time, I figured it out myself. The "support" people kept coming and going, leaving me hanging and passed me from one to another. That is poor customer service and has got me leaving this platform.

Yesterday, I wanted to show a friend how easy Weebly was to use to create a webpage. I could not figure out what Square had done to the site. We spent hours and realized that we had no interest in their cookie cutter site and moved to CANVA. Square was very limited and hard to figure out, compared to Weebly. I am migrating my sites out of there. I will not use it or recommend it. They should have stuck to what they knew and left Weebly alone. It was amazing and now it is unusable and limited.

The thing is honestly the buggiest windows 98 site to have ever existed. Literally impossible to put the site together. It has so many bugs and glitches that it takes HOURS to add a single item.

I've run into poor website support with other companies but Square's website support is really poor. The representatives are not well trained and often create arguments because they don't understand the problem. The supervisors have only slightly more training, won't get on the call and insist on pushing incorrect "solutions." Major parts of the system are buggy.

E.g., to connect to Google Console, Square wants the verification code to be an HTML meta tag. However, Google Console no longer provides verification via the HTML meta tag. Of course, the users aren't allow to add TXT or CNAME records to the system because we're too stupid.

Another problem is the header block on the mobile version has a bug that duplicates the image in the main banner rather than becoming transparent. (Transparent setting was turned on.) When customer support was called on this issue, we were told to resize the image. Of course, that didn't work. The issue was submitted to Square via the sales rep. Nothing has been done.

We've run into numerous problems over the past 8 months and the support seems to be getting worse.

After years of being a Square Customer in both our companies, we received notice that our square account had been suspended due "suspicious activity." We suspect it was due to our hosting our HUGE annual fundraising gala the weekend prior (which we host EVERY year) and having processed many additional donations due to the success of our event. Regardless, this shut our business down! Upon calling SQUARE customer service immediately, we were told that our concern would be transferred to another department and someone would be in touch. Until then, we would remain out of business! They said there was NO-ONE they could escalate our call to. That was over two weeks ago and after two more attempts to reach a Square representative, we continued to receive the exact same response and we've still never heard from anyone. They simply left us closed down with customer service telling us there was NOTHING they could do! We have since switched to a POS company that our local bank recommended with a bank representative we can go to with any problems! They actually BEAT Square's percentage. We've since learned of countless companies suffering the same stress and losses due to Square's non-US based and no-existent customer service!

SQUARE IS A HORRIBLE COMPANY BEWARE... my account was hacked in February 2021, once I found out and tried to contact, I got this screen where it says phone contact currently unavailable... this is specific to my account, I emailed and tried to live chat... to this day not one email has been answered... I did get a call from them 5 days later, but it was because I had to close my bank account to keep them from pulling money out of it from the bogus charges the hacker had loaded on a digital card that I never activated... they owe me over $200... I have been able to call them after that without generating a code, saying it recognizes my phone number... I just talked to Miles, June 7th... where he put me on hold for appx 20 min... checked back 4x then the call dropped, from their end... I now am blocked again... generates a code that when I use, says not valid and now says PHONE CONTACT UNAVAILABLE... IF YOU HAVE A HACKING ISSUE THIS COMPANY WILL SCREW YOU!

Last year I opened an account with Square, anticipating credit sales in the future, with current market situation. Last Monday I received my first payment, as 90 days had expired since opening account, I had to do the registering all over again. That done I received my first payment, and it was gone, square gobbled it up! Gone with the square! I cannot get MY money. After about 30 calls to square in not even 3 days, we know the following: Square has MY money, holding it, because I am being investigated, according to Square people for drugs trafficking, and fraudulent activities, and God knows what else. For 3 days now I am being told it will take up to 2 days. This is how Square is helping small business, working YOUR money. In fact they are strangling small business. What really happens is the following, they sit on YOUR money, and it is clear why! The longer they can hold it, the more interest they get on YOUR money. Imagine holding a couple of million dollars for a couple of days, the interest this generates for Square. And they, probably on a daily basis, sit and invent ways to increase their profits on OUR backs, on YOUR money. Inventing stories to tell you. My Client wants to reverse the charges, but then it is going to take longer to get MY money. Unbelievable. Please, don't make the mistake I made, as soon as I get my money, I'm gone from Square. The deserve a minus 10, they are the ones doing fraudulent activities with OUR money. BEWARE of SQUARE!

They offer $1000 in fee's for referring a friend and them signing up. They didn't do it! I called they kept saying they did but they couldn't prove it. I said it doesn't say you did it on my side.

On July 11th 2023 my small business took its first credit card sale and we decided to use Square as our processor.The nightmare began that day.Square held onto my funds with no reason and put my account under review with no explanation after being asked verbally and through emails...kept giving me the run around and telling me everyday 1 to 2 business days and after 2 weeks of them harassing me repeatedly for the same information over and over again and then making up new questions as they go along. They asked me 3 times to upload my drivers license and take a selfie and upload government paperwork showing I am a legitimate business even though they can confirm with the state my EIN number issued by the government, upload sale agreement and credit card authorization form, the customer even called them twice asking why they have not paid my co, we completed 90% of his job without being paid, linking my bank acct 3 times, uploading bank statements, answering 50 questions to include analyzing the customers mental health and the list goes on and on. This is the absolute worst company to trust your transactions with they will bankrupt your small business and put you in jeopardy. I am open to a class action law suit and make them accountable for their criminal fraudulent practices. If I could give them a zero I would they do not deserve a 1 star. Stay away from Square and business that uses them I will not support by using my credit card or debit card to pay any business using them to process credit card purchases.

Called today at 9:36 2nd time to talk to someone in loan department. Said can not answer your call call back at regular business hours from 8am to 5 pm Mon to Fri. It's 9:30 am. And it's recordered.

They are the worst credit card processing company on the planet. Square needs to be prosecuted and jailed for their actions.

I want to file a complaint against Square. I have a small travel company located in Los Angeles. We have been using Square for over 6 years. When the pandemic hit, we had lots of consumer refund requests and we didn't have enough staff to process everything on time. There were some clients who decided to file a credit card dispute with their credit card company. I totally understand their decisions. Because the disputes went to Square, they decided to put a reserve on our account, which is 40% of all sales volume. I actually understood their decision as well because of the credit card disputes we had.
However, as of June this year, we issued more than 1.3 million refunds to clients and the credit card disputes have almost disappeared. We hired new staff and tried to take care of every refund request. But Square still keeps the reserve on our account. This is becoming more and more concerning to us.
For example, we only receive 60% of the clients' payment when they make a booking with us, and when they come back in 4 month and decide to cancel the trip, we are supposed to refund 100% of the payment minus a little cancellation fee, but Square hasn't even transferred us their payment. We still only have 60% of the total payment but now we need to refund almost 100% of what they paid! These similar transactions are draining our bank account!
I believe our business is just one of hundreds of thousands facing the same problem, I demand Square to take the correct action and refund our reserve right now. I will share my experience with all regulatory bodies until they do. If anyone has a similar experience, please feel free to contact me, and we can together form a stronger force against this unfair treatment.

I have a small business, it's convenient that I can use Square everywhere for years. I drove 8 hours to participate in a big and money making 10 days arts/crafts show (Sept 2023) that I have prepared for a year. I spent 4 hours setting up my booth. I was extremely tired, just before my sale days, I checked my email and, shockingly, got a Square email saying my PASSWORD EXPIRED on I day. In my 50 years professional life, I have ever had any companies expire my password, let alone no reason at all to suddenly expire my password at the last minute, not even give me at least one week notice, just chopped my business off cold. I always sign on to the Square, never logged off. I was out of town, no computer with me, and didn't remember my password. I couldn't sleep, and tried to figure out how to change my password. Found change Square password instructions on web, I carefully followed the instructions tried to change the password, however, I am in a new place, somehow the worst yet to come, I got completely BLOCKED OUT from Square, not allow me to change my password. I was stressed out for no reason at all. The Square put me through this nightmare.
Next day, I asked my business colleagues to help me out, but no one could, because I have been blocked out. Me and my co-workers worked together trying to call Square customer service for helping, only got repeating recording messages. I lost money, lost so much sleep and stressed out. Who's the idiot Square personnel decided to expire their customers password randomly to screw up their customers' business, I am extremely frustrated and angry as to why Square put me through this NIGHTMARE!

I used the square app for the first time when I was in a pinch and could not use Venmo or Cash App, etc. The 2nd biggest job I have done for my growing small company, and I needed to run a credit card. Square decided that they were going to place a hold on the transfer, which was over one thousand dollars so I figured it would be a few days at least. That's not uncommon practice. They asked for supplemental information verifying the parties and purpose of the transaction- I provided everything I had and some things that were "optional" but not mandatory as well. Square did not help me: they took their time reviewing the information and finally sent me an email saying that my account was closed, I cannot use Square, and I will not see those funds for several months. Their customer service makes it impossible to reach a human at this stage: they flag tour phone number and have a prerecorded message that more or less says "sorry, you're SOL." You cannot imagine how this impacted my business and what's even worse… When I was unable to pay my workers, I had one maniacal laborer yelling at me and showing me he had a gun in his vehicle. I had to pay him out of pocket DOUBLE just to get him out of there and away from my customer and regular employees. I still have not seen my money, although they clearly have the funds and I guarantee that they are using these types of circumstances to collect floating interest. I cannot express my resentment of this company enough. They are high profile thieves, worse even than the guy who pulled a gun on me. 99% of the time I say I will just avoid a business and go my separate way: but at this rate, I have to communicate the message. Square is in the business of somehow legalized thievery,

I don't know where to start but my overall impression of the company Square is that it appears to be owned by a very powerful cartel who goes under the names Jack Dorsey and Jim McKelvey and contracts their operations to customer service agents and financial institutions to make their business look legitimate.

Once they encounter any problems which they can't handle, they deactivate your account without any reason. This is to appear unbiased or non discriminatory citing "they have the legal authority to exercise that will if they detect irregularities with your account," which often result from their own inefficiencies. Ironically, we could say the same thing too, but we don't deactivate them.

I have never seen a business that allows you to contact them only once you establish an account with them. Once you create that account and you wish to speak to a live customer service agent, you have to log into your account and get a code then call them using that code. Therefore if your account is deactivated and you have a grouse or feedback to share, your calls will not be accomodated because you have no account with them. Nonetheless, it would be remiss of me not to share the positive:

Their email response rate is surprisingly good.

Another positive thing I can say about Square is that they try to be very dynamic by providing cutting edge technology to meet today's business. However, without adequate staffing and committed live persons to synchronize with this technology, there will be many dissatisfied customers.

There are so many poor reviews and bad reports about this company that outweighs the good but for now, I would classify them as unethically Squared! I had a disagreement with a customer service agent and my account was deactivated 2 minutes after my interaction. What a coincidence! I was merely asking questions about some aspects of their service which I couldn't understand.

I gave them a 1 star because that's the lowest score I could find and there are other positives with the company. I hope they have enough money to keep disguising their unethical and poor service.

The money will sit there for a period of time and then will be considered abandoned funds and absorbed by the company.
CASHAPP, SQUARE CASH AND PARENT COMPANY BLOCK INC. ARE THEIVES!

Cashapp Blockinc

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