Square Inc

Have been utilizing square for my business as a licensed cosmetologist since 2011 without issues except for unexpected fees. However Friday 6/24/22 after finishing a few clients, I needed to transfer money over to my bank account and was told my account is "under review" for suspicious activity. I called and was unable to get any resolve. They have no fraud department so I'm not even sure who is "investigating my account". I asked to speak with a manager, was told one would return my call by end of business day Friday. It's now Monday 6/27/22, I'm still unable to withdraw money or get any customer service from the company. My business funds are on hold without reason. Was given a hold time of 24 hours and we are well past that. I have not had any charge backs, refunds, etc that would initiate a review. The lack of warning, explanation, compassion or integrity during a time that is already hard on business owners is unacceptable.

After speaking with a total of 6 representatives for one issue, actually getting frustrated with about 3 of them, and just saying forget it I'll call back. Realizing that they Have No Clue of what they are doing, I was finally able to reach the last representative. He was actually able to help us out and it was only 2 steps to achieve what we had been trying to get through for weeks. I am upset with myself that I didn't get the last representatives name, so I could sing his praises. You guys need to hire people who understand your Square Up systems and don't have you doing things that are unnecessary.

Once you have money on the account, they WILL freeze it (legal or not...) and you can wait for months for your money. With the account being in that state, you have ZERO possibilities to talk to any of their clowns in the organization and all you get via e-mail is the canned e-mails that their untrained monkeys are allowed to send.

I look at them as a bunch of scammers and would rather take pennies as payment from my customers than dealing with these shady figures again.

This year is the second time my account has been locked takes payment says its transferring to your bank account a d never does. I had to call customer support that sucks three times. Finally was able to transfer my $7600 and now wait two more days. They could waive the fee and transfer instantly. Im looking for a better alternative. Last year my account was getting hacked their fix was to change my email so I cant even have my business email tied to my square account. Great security

Easy for taking payments, however their security is absolutely terrible. If you choose to use the square debit card, and it gets hacked or stolen and all the money drained, they will not lock the account, take forever for disputes, and good luck getting your money back. If you try to get status updates, they'll tell you the same information they told you three months ago.

I recently had an extremely disappointing experience with Square that left me utterly frustrated and stranded during my vacation. Here's my candid review of my encounter with Square's services:

**Account Closure without Warning:** Square abruptly closed my account without any prior warning or explanation. This shocking action caused significant disruption to my finances and impacted my ability to access my funds during a critical time.

**Funds Held and No Support:** To make matters worse, Square decided to hold my funds, leaving me in a dire situation. This action left me with limited financial resources, and I was forced to sleep on the streets during my vacation due to the sudden closure of my account.

**Lack of Accountability:** Despite reaching out to Square's customer support for assistance and an explanation, I was met with a lack of accountability and empathy. Their inability to provide timely and meaningful support only added to my frustration and despair.

**Unforeseen Consequences:** Square's decision to close my account without any prior warning had unforeseen consequences that impacted my overall vacation experience. The stress, anxiety, and financial difficulties I encountered could have been avoided if Square had exercised greater transparency and responsible account management.

**Disregard for Customer Well-being:** This experience has left me deeply disillusioned with Square's services. The fact that they demonstrated a complete disregard for the well-being of their customers and failed to provide any form of assistance or recourse in such a critical situation is truly disheartening.

**Conclusion:** My encounter with Square has left me in a state of disbelief and frustration. Their abrupt account closure without warning, coupled with the subsequent financial difficulties and lack of support, has resulted in an unforgettable negative experience. I would strongly caution others to carefully consider the potential risks and consequences before entrusting their financial transactions to Square.

I had a Tenant signed a lease agreement for 12 months my tenant received reoccurring statements every month once rent is due. If square actually took the time to look she's been paying so all of a sudden it was a mistake. Well she paid her rent late and then disputed it saying that she has no regulation of the transaction with that being said she was able to get her rent money back through Square. ( they fell for the scam) and clearly this is something that the tenant do is dispute transactions after they received services so if you are a landlord, you may not want to use square they favored in the card holders favor me the landlord without rent, knowing that she has abandoned my property. I have damages and text messages as well as the lease that I was able to prove to square that she was a tenant, and they still agreed in her favor. I am not happy with please do not do business with them to save your sanity.

We are a small ecommerce store. Square does not provide a secure payment method for online payment. As soon as I connected square payment method to our ecommerce store, we started getting lot more transactions than before. Square verified all the transactions are valid. After 1 month, all of them reported payment dispute as those are done by scam people through Square online payment. We fulfilled, delivered all orders to customers and provided proof of delivery with tracking number. Still,Square did not provide any help on solving payment dispute. Their customer service did not respond at all and ignore our cases. Totally unprofessional people work on the customer service team. We ended up losing a lot of money from those disputes. We immediately disconnected their payment method. We will never use it again nor will recommend it to anyone. Square is a very illegitimate and unprofessional business.

I have used Square without incident for over 8 years. Last 30 days has been a nightmare. Everything I have read on these reviews I have experienced. Verified funds withheld without valid reason or availability to discuss with reps. We have been ignored or plain ol lied to concerning "Held Funds"
We sold a service using Afterpay, and the next day Square took the Afterpay funds out of my account claiming they were protecting me. 2 days later, the transaction from Square TAKING MY MONEY, was still showing and a Rep claimed that it was credited back to me and "I spent it". There is no evidence of a credit in the amount that they debited. And no one at square gives a $#*! about explaining where the money is or why there are NO TRANSACTIONS TO SHOW THE MONEY WAS RETURNED OR SPENT. It has been almost 30 days and still no accruing or support from Square Inc

Do not use square. I just had a $2,000 transaction held, put under review and blatantly told to return because it was fraudulent without any insight as to why or how it was. Not only did they do this - they accused the customer of theft and had me portraying them in the same regard when in reality it is and was square the entire time! They pick and choose at will what transactions they want to review or little or no basis at all. They will seize your account and money and completely prevent you from using your business. Absolutely a huge rip off and scam and couldn't say one good thing about the company. Do not use them.

The invoices are fantastic and the amount of services they provide for the small fee of merchant processing is outstanding. Square has helped me track my expenses such as new equipment and makes it all very easy to understand. I have become much more organized now that most finances are in one place. The addition of Afterpay allows customers to make payments on the services they want and makes it easy to get paid. Great experience!

I just phone square to ask about loyalty reward. I spoke with the customer representative from US, just a minute ago. Perhaps, she heard that I'm a Filipina, her tone was very rude. I'm unsure if I disturb her in her sleeping or she's in the bad mood. Perhaps, you don't need her at customer service. She's not friendly and her tone was rising up on me. All I want is just to recommend my friend who would like to purchase POS set. She didn't even try to understand my inquiry. I am a user of Square for more than 2 years now but this is my first time I encountered a customer service like her. SUCKS. I contacted *******000 for her to give me a $#*!ty attitude.

This company refused to release $30,000 in payments, they closed our account twice and I would never even recommend them to my worst enemy - they are unreliable, no customer service, wont even pick up your calls once they have deactivated you, and they deactivate you WHILE THEY HOLD YOUR FUNDS HOSTAGE - they sent us an email saying 90 days they MAY release them. I have told the client to start a return with her bank and they better refund her -- SQUARE IS A NIGHTMARE AND THEY WILL STEAL FROM YOU

Square made an extreme increase in pricing and subscription rates and charged our non profit organization annually without giving us the option to pay month to month. They did not send a receipt nor give details regarding the services now offered in the "upgrade". This was a hard hit at the first of the month when rent and bills are due.

The system is absolute garbage. Not at all intuitive and full of things that don't work as they should. Do not purchase this system! There are much better ones available. The support here also sucks badly, and issues highlighted repetitively by customers are never resolved, "we're looking into this because we know it's important" is the same answer to the same problem of 5 years ago. They stole money from me, I paid hundreds of dollars to upgrade to access certain features which any normal person/business would need - it's obvious the people programming the system have never worked in an environment where it would be used - and then they changed that membership so I have to pay again if I want to get the 'bare minimum' which they call premium again. I'm discontinuing at the end of this month. Highly recommend AVOID AT ALL COSTS.

I have never made an account with this website yet it's taking my money... wth, ive tried multiple times to login into square yet am not even given the option to attempt to login on to their main page. This is despicable and evil

What a rip off big scam they press you to take your first payment once you sign up with them so I took my first payment that was $1000 and they kept my money on hold for three months because they said it looked like a freight charge. I provided all the proper documents, and they still have not released my money.

In order to open an account with them, you need to provide a lot of documents. Not just copy of IDs, but invoices you billed your customers, access to your online bank account, and business registration documentation. And if your business is something more sophisticated than just buy/sell you will be rejected after all this headache. Don't waste your time, use MoneyGram