SquareTrade

I bought an iPhone for my son and purchased a two year protection plan. My son cracked the screen, but the phone worked fine, for quite a while. After about 8 months, the screen became blurry. I filed a claim and was told I am not covered cause of the cracked screen. What a total waste of time and a waste of money. Will never purchase insurance with this company.

Absolutely horrible company. I had a legitimate complaint about a line going across my TV that was 100% covered by warranty. They had me send pictures if the screen with a yellow and red background. I happened to notice a slight image on the screen I had never noticed before. I didn't complain about the image. Just the line going across my TV. My response from them totally ignored the line on the screen and said the slight "image" on the TV was burn in and that voided the warranty. I don't even see the image at all when I watch it normally. But they grabbed on to the one excuse they could use to void my warranty and not repair the line on the screen. Totally useless company that likes your money, but doesn't like repairing or replacing anything. Find another insurance company, SquareTrade is a scam.

My tv quit last Thursday. I have taking pictures explaining to them what the problem is. They keep emailing me with other demands I have to do... Can't get through to them that I cannot change the inputs. They want pictures of each input and the picture on the tv... It is the same no matter what input is connected... I will never buy another warranty from them. Why am I required to diagnose my tv's problem I am not qualified to do that... Tv was purchased May 1st 2020. Cannot download From Subject Received Size
Sam's Club SamsClub.com order confirmation 5/1/2020 95 KB

So I purchased a TV and purchased the extended warranty (squaretrade by Allstate). Recently had the colors in middle of screen being dull. I have seen this referred to as "pixel burn". Started claim process and went through all the steps asked of me. Received an email tonight from Allstate basically telling me my issue was not covered by my plan. Seriously? I would understand if my issue was caused by me, but it wasn't. Note the picture of an all yellow screen and how the center is green. Evidently this is my fault and not covered under the WARRANTY I PURCHASED!

I have taken out insurance that specifically covers liability in the event of theft. Now Squaretrade is not liable because it is not the right "form" of theft. Theft is written on the information sheet I received employee, as is the police report. I feel betrayed and ripped off by Squaretrade.
In addition, I was fobbed off with short emails, which I consider to be poor service given the amount that the insurance costs. I would therefore urgently advise against the company.

But they bill me each month. I have been on phone calls and chat, email. With no resolution. They tell me they can't find me in there system. But I'm getting billed. In Dec it will be a year they need to pay me back for unauthorized payment they take each month. I shouldn't have to close my bank account to get it to stop.

Brought a I Roomba vacuum cleaner thru Ebay and decided to get a two year service agreement.After just a couple of weeks the unit started to get very loud grinding,screeching noises. Registered for a service claim and what a waste of time. After registering and not getting anywhere I finally got a hold of a service rep who indicated that I would have to ship this unit somewhere and it could take a month or more for me to get the unit back.Not happy with this so far!

I had the little piece break off of my fitbit 3 days after receiving it. They refused to fix/replace it saying it wasn't a mechanical issue. According to their warranty they are supposed to replace it as stated.

Each time I do a chat they promise to send me a new password that will work. I either get a password that doesn't work or I don't get one at all. I asked for an address to I can file a complain and get a refund for all the policies that I purchased that I can't access and they won't provide that. Seems they are just there to collect money and stick it to the customer. This has been going on for 6 months. I will never buy another policy and would not recommend anyone else does.

Screen has obvious damage from an electrical source within the TV, SquareTrade rejected, saying there was physical damage. There isn't any physical damage! In fact with the TV of it's even more obvious there isn't any physical damage. I'll never insure anything with SquareTrade again.

Took warrant on masonry bit set. After using for 35 days three bits are done. Put in for warranty, squaretrade said no deal that manufacture warranty still on it. The manufacture is china and no way to contact them and when purchsed, it said nothing about warranty. So squaretrade does this to make money. Never buy there warranties, it is a rip off

They never sent an email. Wrong insurance for the item. They said they would refund but didn't. They blocked me! EBay said they couldn't help even though they recommended this service. I didn't even get a letter in the mail. If you want to be stabbed in the back, just say hello to Allstate SquareTrade insurance!

Called Squaretrade when my Samsung S22 Ulta network connections stopped. AT&T and local repair shop said it was a common motherboard failure and not repairable. Squaretrade said they could fix it but I would have to drive 60 miles away to a shop. After I refused to drive 120 miles twice to drop off and pickup a non-repairable phone they said they would replace it with a like-phone. After 3 weeks of runarounds and lies I had to buy a new phone. They never intended to replace or refund me for my phone the was only 3 months into an extended 2 year warranty. Squaretrade, owned and Operated by Allstate Insurance Company also a well known bunch of scammers deals with Walmart and Costco and other companies I'm sure. Before you buy an extended warranty, ASK who they use for extended warranty service for TVs, computers, appliances, etc. If Allstate Squaretrade, do not buy it or you'll be giving your money away for nothing. Gave 1 star as 0 stars not an option.

In my experience, square trade lingers on phone support, misguides for steps to take to possibly avoid sending a technician out and after five months has not been able to solve a refrigerator problem. I would spend way more time upfront to try and make the best purchase OR avoid a large purchase and find a work around so you don't need to rely on warranty or tech support OR make a limited investment so you can recoup and justify the purchase.

Bought a set of Skullcandy earbuds on eBay. AllState SquareTrade was offered with 2 year coverage on purchase of the earbuds. I have had issues pairing the ear buds. When I attempted to file a claim SquareTrade indicated that since I was not able to pair the devices from the start they were defective and would not offer any assistance. What does it mean to have a plan if the SquareTrade will not provide any coverage. I will not consider SquareTrade as an added coverage going forward. Appears the will take any step possible not to pay a claim.

Made claim on an item that was close to the expiration date of the warranty, because it stopped working. Instructed to send item in to be repaired, repaired and returned a few days before warranty expires, did not receive paperwork and was not informed that warranty for repair is only good for 30 days. Item stopped working, doing the same thing it was doing when sent for repair, over the 30 days from repair return and I was told there is nothing they could do. The should offer warranty longer than 30 days on repair work or should have seen item could not be repaired to last 3 more year, and replaced item. Waste of money.

I took a 2 year warranty out with Square Trade on a camera I bought. Initially they asked for a receipt so I sent a scan which they approved. Almost a year later I submitted a repair request for the camera. They wanted a receipt again so I resent them scan of the same receipt they approved previously. They rejected it because it did not have the sellers Ebay logo on it and it never did. (The seller could not be reached.) Many angry emails and phone calls later through a host of phone numbers and connections (about over a period of 2 weeks) they finally accepted the receipt. They were definitely jerking me around hoping I would give up the fight. I sent my camera in for repair and it came back with out the battery (which they requested with the camera). It took another 3 phone calls before they agreed to send me the battery.

During this debacle, I Googled "Square Trade complaints and found a long list of similar problems with them. Do not do business with Square Trade!

Do not buy. It is a waste of money and a scam. I bought a full protection policy in my couch. They took over 5 months to even follow up on the claim and send a technician to my home to evaluate the couch then said they would need 14 weeks to order parts. When I asked for a better resolution they said no. So over 5 months to get a technician and over 3 months for parts, leaving my house with a broken couch for almost a year from filing and then the parts never came.