Spygear Gadgets

I have a issue with a camera and they do not want to talk to you on the phone. Andy is the person I have been texting by email stated to follow the steps in the manual which I did. And pretty much said I don't know what I am doing or I don't have 5GHz and that is why it is not working. My son works for AT&T. Now he wants me to pay to send it back so I can get a refund. DO NOT BUY FROM THEM! This is a joke. I have left messages and I asked Andy to please call me. He won't. How can this company stay in business? Now I am reading that customers do not get refunds once product is sent back. Make sure and read all the reviews.

Purchased a small item. Day I received it, couldn't make it work. I called and got a RMA# to send back product, which I did on 04/05/2021. Got an email back saying they got the product back and put a tickets on it. After that i Have called and send messages many times. They do not reply back. They kept my $124. This Company does NOT RESPOND Back. Nor does it give you your refund. They don't even deserve 1 star.

Recently ordered an item from this boggus pos scammers and received the item. I did not opened the package and decided to return it back. I bought a label bcuz they don't provide you with none. I Emailled this idiot pos Alex in regards to returning the package. He replied to how to returned the item. I sent him a tracking label where the item was sent back and received. Pos never answered back. I called the # they have. Don't waste your time, them pos never answered. I have not received my money back. I made a police report. Pending status. Below is proof I bought the item and sent them label which shows they receive.

Received camera in Jan 2019. It worked for several months and then suddenly was unable to connect to the camera remotely, (still worked when I was on the same wifi). Open a case with support and they said no problem, it was a known issue; they just need to flash it and send it back to me. They sent me an RMA number and I sent it to them on Dec. 6th 2019. I emailed on Dec 26 for a status, and they respond on Jan. 6th, 2020 stating they have it ready and just need to confirm the shipping address. I confirmed the shipping address the same day. And then nothing. I have emailed, attempted the chat, called, just voicemail. It is now Feb. 11th and they still have not responded to my requests for status.
If you buy from them, you better hope you never need it serviced.

My new DIY camera worked great for a couple of months. Then the live streaming stopped. I can only connect when I'm within my wifi range. Then when I get home I have over 25 recorded segments in a room where there is not motion. Alex returned my original email questioning the issue with this response.

"The server that facilitates the connection between the cameras and the app has been having intermittent issues which is causing the remote viewing functionality to have connection issues. This is a widespread issue affecting cameras from every manufacturer and company. Engineers are currently working on the issue to get the servers back up and running properly, and we should have an update on that soon.

In the meantime, as you could see when you are on the same WiFi network you can still access and control the cameras, and the recording functions will continue to work as normal as well.

We apologize for this inconvenience and will have an update for you soon."

That was 14 days ago. My follow up emails have gone unanswered.

I have left phone messages today. Waiting to see if I get a response.

No one ever answers phone, no one ever handles chats. I placed order, was defective FINALLY answered 6th email, sent replacement, same issue defective. NOW not able to get any response from anyone no matter how many times I try. BEWARE!

If you want to return an item they will not respond timely and you will have to send multiple emails to get a response and only then will they say one of 2 things, it went to your Spam folder or their system failed to send. DO NOT ORDER DIRECT FROM THEM, ORDER FROM AMAZON SO YOU ARE ASSURED YOUR REFUND. They have been in possession of my returned item since Sept. 3rd and have not refunded me nor have they responded to any of my emails since.

It is a crying shame when someone tries to buy a "camera" to try and catch a person thieving from you and the company that you thought could help just screws you over. I bought a $250 DVD case with built in camera and it is a hunky of junk. Its poorly made, (although the outside does look authentic) the ad card they sent with it freezes my tablet until I remove it, it takes 6+ hrs to charge it the instructions says, its suppose to have a light (which I can't find) that is suppose to tell you which mode it's in but it only vibrates, which I surely don't need if I was to turn it on while someone was present. I can't get anything to read the sd card they sent. To be honest, for the money I spent on this trash I should have gotten wifi hookup but this particular product doesn't offer that. Soo, too long to charge, poorly assembled, a trash sd card and/or removable drive to read it, a sd card drive that way to easily allows the card to go past where it is suppose to set inside the drive so that it doesn't work, no wifi, and vibrations when turning on to use. (Without the light indicator) I don't know about their other products but judging by this product I won't take a chance on something else.

Product Didn't work. No returns. Terrible service. They don't return calls or emails. Wasted money and time.

Received defective device. Tried calling, emailing, chatting, but no one answers or returns messages. It's been over two weeks. Avoid at all cost!

In October 2021 I purchased a "smoke detector" camera online from Spygeargadgets.com. It failed out of the box and after repeated attempts to make it work I attempted to contact Customer Support for assistance. After many, many, many attempts to reach them through various means they sent me an email stating that they were experiencing staffing and workflow issues related to COVID. They stated that assistance would be forthcoming. I never heard from them again. I am prepared to call Spygeargadgets.com a SCAM. If I could figure out how to pursue them further to make them the subject of a Consumer Affairs investigation I would. DO NOT WASTE YOUR MONEY OR YOUR TIME ON THIS GHOST OF A COMPANY!
John Danyluk

You cannot get anyone on the phone or to email you back. Do not buy from them if you want support on the product you purchase.

No response on telephone, chat, or email!
This company is a complete scam. Substandard product for premium money and no support, no support, no support.

This company never answers your calls and sends out devices that do not work. You have to email them.

I returned the device as it did not fit my needs. I did return the item as per their Return Policy and did follow everything as requested from them. They send me a RMA which was valid for 3 days, and the item must be shipped back no later than 5/23/19 (see pic attached), which I did: delivered on 5/22/19 at 2:44 PM (see pic attached). I did send back the item via a method with trackable shipping such as USPS w/ Delivery Confirmation (Priority Mail 2-day Tracking number 9407 8036 9930 0044 3396 14). Since then I have sent numerous emails (around 8 emails) to *******@spygeargadgets.com and called *******848 and left about 5 voices messages with NO responses. The only reply received was on July 5th saying the following:_______
Hi there,

Sorry for the delay in getting back with you, our offices were closed this week for the holiday - I've requested an update from our warehouse and will have an update for you by Monday. Have a nice weekend!

Regards,

Robert M.________

I have being left in the dark, with NO refund (over $400 - see pic attached), with NO responses, with nothing. Unfortunately they didn't leave me any option, but writing a bad review, because I don't know what else to do. I am extremely surprise this happened to me after seeing the high ratings/reviews for this company, which made me think if those reviews are real or not.

I paid for 2 day delivery but did not receive it in that time period, partly due to FedEx delivery schedule.
I am having some difficulty with the device as it is not recording continuously - is there something I need to do for this to happen? One day I had multiple videos, but yesterday, in a 24 hr time period, only had 2 - 1 was about 7 seconds long. Please advise so that I can make full use of it. The blue light does blink 3 times and go out, but I am not getting the recordings.
Thank You