If you want to return an item they will not respond timely and you will have to send multiple emails to get a response and only then will they say one of 2 things, it went to your Spam folder or their system failed to send. DO NOT ORDER DIRECT FROM THEM, ORDER FROM AMAZON SO YOU ARE ASSURED YOUR REFUND. They have been in possession of my returned item since Sept. 3rd and have not refunded me nor have they responded to any of my emails since.