business logo of SpyFly

SpyFly

Overview

SpyFly has a rating of 4.3 stars from 7,894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpyFly most frequently mention great app, good info and phone numbers. SpyFly ranks 3rd among Background Check sites.

service
16
value
22
shipping
7
returns
9
quality
22
This company responds to reviews on average within 4 days
How would you rate SpyFly?
grey star
grey star
grey star
grey star
grey star
Connecticut
1 review
0 helpful votes
Follow Karen K.
Unfollow Karen K.
Send Message
Share Review
Report Review

The info is out dated with no documentation of any recent activities that I know there was a guilty plea and time served. Outdated phone numbers... very little is any RECENT activity was accurate or made mention of...

Date of experience: July 22, 2020
California
1 review
0 helpful votes
Follow Heidi Y.
Unfollow Heidi Y.
Send Message
Share Review
Report Review

Background check is not accurate
November 23, 2019

Background check is not accurate. Not reliable. It's a waste of my time and money. To further acknowledge companies fault as well as my opinion that u claim matters. I would like a refund please and thank you

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2019
Kelli M. SpyFly Rep
over a year old

Dear Heidi Zimmerman,

Thank you for taking the time to speak with us today. Based on our conversation, we believe this issue is resolved. If we have not resolved this situation to your satisfaction, please call us 5 a.m. to 9 p.m. 7 days a week. At 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

We look forward to helping you protect your family with our service and our benefits.

The SpyFly Support Team
"Protect What Matters Most"

Texas
1 review
0 helpful votes
Follow Kody V.
Unfollow Kody V.
Send Message
Share Review
Report Review

I used this site to see why my license is suspended, it doesn't have any information about me other than what you can see of Facebook. It also shows people I dont know as people I'm friends with. Dont use this site it's a scam.

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2020
Kelli M. SpyFly Rep
over a year old

Dear Kody Young,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The SpyFly Support Team
"Protect What Matters Most"

New York
2 reviews
5 helpful votes
Follow Diana M.
Unfollow Diana M.
Send Message
Share Review
Report Review

I signed up for a temporary account to look up information on my ex-boyfriend, who I believe is a threat to me and they had little useful info on him.

I know w/o a doubt he's got a criminal record - at least one (not counting traffic tickets) but the details were not on Spy Fly's website.

I would not recommend this website to anyone. Much of their information is useless and outdated. And they had NO criminal records on my ex!

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2020
Kelli M. SpyFly Rep
over a year old

Dear Diana Manwaring,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The SpyFly Support Team
"Protect What Matters Most"

Texas
1 review
0 helpful votes
Follow Scott B.
Unfollow Scott B.
Send Message
Share Review
Report Review

Some pretty public records are missing from most of the searches I've done. Arrests mainly. That are easily Googled. So I don't know why they wouldn't be in a background check that you pay for. Not great.

Date of experience: March 1, 2020
Washington
2 reviews
0 helpful votes
Follow Donna N.
Unfollow Donna N.
Send Message
Share Review
Report Review

IF there's a phone # for a person you're looking for- they'll have it here. The only thing I don't like is not being able to update my own information or make changes to what is incorrect. Spyfly webmaster? Can you reply?! (Thanx in advance).

Date of experience: April 24, 2020
Georgia
1 review
0 helpful votes
Follow Scotty W.
Unfollow Scotty W.
Send Message
Share Review
Report Review

Used it for a few days now
July 26, 2022

Used it for a few days now. Use it to get whatever information I can on my uncle who passed away last week. Nobody had seen him in 10 years. Last week Out of nowhere He showed up on my granddaughters doorstep. Went and layed down on the couch told her to call me and let me know he was there. 2 hours later he was dead. Only have 4 stars because I was expecting more from the search. Even for a 7 day trial period. Kinda vague. Just enough to keep u interested. Maybe the pay version offers more.

Date of experience: July 26, 2022
Utah
1 review
0 helpful votes
Follow Ann U.
Unfollow Ann U.
Send Message
Share Review
Report Review

SpyFly still isn't able to update info
April 1, 2020

SpyFly still isn't able to update info. - the newest "current address" is not really updated - just the same as it was previously since about mid Dec. When it stopped updating. It states "current" but it's still old information. I will be canceling my membership in a few weeks if not corrected.

Date of experience: March 2, 2020
Oregon
1 review
0 helpful votes
Follow Jodie U.
Unfollow Jodie U.
Send Message
Share Review
Report Review

So far everything I checked out was spot on except for some of the phone. Numbers are a little off or old but everything else is just making sure everybody's good and it was all perfect and it seems enough to manage and maneuver right through this site

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
Follow Tracey T.
Unfollow Tracey T.
Send Message
Share Review
Report Review

When an arrest takes place I dont understand the word Circuit in the field it is in. It need to say the county or city and state. Im checking yall out though. I am presently with Truthfinder but there has been too much information on people they are not reporting to us who pay for the service.

Date of experience: July 12, 2020
Georgia
1 review
0 helpful votes
Follow Zachery T.
Unfollow Zachery T.
Send Message
Share Review
Report Review

Almost everyone I try to search by number will not come up. I've tried multiple active Twitter handles & it says it couldn't find anything. Needs much improvement on actual being able to work when you're trying to find someone.

Date of experience: March 3, 2021
Missouri
1 review
1 helpful vote
Follow Shayla N.
Unfollow Shayla N.
Send Message
Share Review
Report Review

It's been great with criminal record stuff but it would be better if it was at least up to date with 2019! Also I looked myself up and some of the things where wrong in my report! With a little more use of the app I'm might give you five stars! I hope you all have an unbelievablely great day!

Date of experience: April 22, 2020
New York
1 review
0 helpful votes
Follow Victor H.
Unfollow Victor H.
Send Message
Share Review
Report Review

Not evqen close
April 14, 2022

The information is so not even good. There's missing things all through on everyone I looked into including me. My current address is listed as 1 i lived at more then 7yrs ago. People's criminal records are missing convictions. My sisters are all listed as possible acquaintances

Date of experience: March 15, 2022
Kelli M. SpyFly Rep
over a year old

Dear Victor

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The SpyFly Support Team
"Protect What Matters Most"

Florida
1 review
0 helpful votes
Follow PETER D.
Unfollow PETER D.
Send Message
Share Review
Report Review

Very good very good very good very good very good very good very good

Date of experience: September 12, 2024
Yari C. SpyFly Rep
8 months ago

Thank you for leaving us this review.

Virginia
1 review
3 helpful votes
Follow William K.
Unfollow William K.
Send Message
Share Review
Report Review

I spoke with Melanie over the phone only to cancel my account with SpyFly. I was only canceling because I only needed the site for one day, and was using their $1 7-day trial to look at my own records. I had questions, and she went above and beyond to answer them. On top of all that, she had a great attitude, pleasant voice, and respect for the customer. I can only imagine some of the calls she must receive considering it is SpyFly, but she treated me like I was VIP from start to finish. If anyone is looking for a wonderful phone personality, hire her and give her a raise immediately! I never write reviews, but with this recent experience, I insisted.

Chris

Date of experience: September 23, 2014
Tennessee
1 review
0 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Send Message
Share Review
Report Review

I'm enjoying the avenue it's really informative however some of the information is incorrect and not current. Also I do not understand why nobody's arrests are showing up. Otherwise I'm really enjoying it.

Date of experience: March 17, 2024
Daniel R. SpyFly Rep
over a year old

We are sorry to hear this feedback; we update our website constantly and report on all information we have available. Please call us at 1-800-831-9235 in order to resolve this situation to your satisfaction.

North Carolina
5 reviews
0 helpful votes
Follow Robin O.
Unfollow Robin O.
Send Message
Share Review
Report Review

This app has the WoW factor!
February 5, 2023

This app has the WoW factor! Access to more information that's accurate! Easy to use, has extra info you need to find out if your neighbor is a weirdo or your bfs work clients are women! Lol can't hide from this app and I'm not on the blocked list here. Paralegal, investigative, or factual history is right here. Ty spyfly!

Date of experience: February 5, 2023
California
1 review
0 helpful votes
Follow Howard W.
Unfollow Howard W.
Send Message
Share Review
Report Review

You liking it seems to be liking essential information arrest records things like in that nature bank accounts things that you would be looking for and they don't seem to either they've missed it in their search when I searched myself I have two felonies and neither one of them was marked down so you have room for improvement

Date of experience: July 23, 2021
California
1 review
0 helpful votes
Follow Marshall Q.
Unfollow Marshall Q.
Send Message
Share Review
Report Review

Search myself not all details are there most of the important ones are definitely not there which kind of sucks but for the most part I have to say up until about five years ago that's how accurate it is

SpyFly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2019
Michigan
1 review
0 helpful votes
Follow Robert Q.
Unfollow Robert Q.
Send Message
Share Review
Report Review

Good app, but I need to enter middle names
June 15, 2020

Good app, but I need to enter middle names. We also need to link right to relatives and associates files. After inputting data some people are inaccessible. Yet, there their. We just can't get to them. Linking the data to the name using maybe SQL... either way linking the data together would be exceptional.

Date of experience: May 16, 2020