Overview
SpyFly has a rating of 4.3 stars from 7,894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpyFly most frequently mention great app, good info and phone numbers. SpyFly ranks 3rd among Background Check sites.
Good for finding long lost friends and making sure the wife isn't dating serial killers.
They take your money, and give you NO information. The person I searched has a HISTORY, oh but they cant be located. What a load of crap and waste of money. DONT EVER EVEN TRY! Than bam you get $30 charge for getting told a lie. Oh and no refund policy. Of course you scammers.
Oh and their reply below of "they will fix the customer problem" or "the information was probably not publicly available" is also a load of crap, just another way to make them self look good. Did not fix anything, and any serious charges will be available publicly ESPECIALLY when paid for such records. No big sentence is a secret. Just more proof, its a scam.
Darlyann H.: We apologize you feel our intentions are anything but genuine. Please note our site includes billions of data elements but sometimes if information is missing or incorrect then that is an indicator that the information might not be publicly available. We are also happy to work with our members to ensure they are 100% satisfied with the resolution of their accounts. Please contact us through the contact form on our website or call us at 1-800-831-9235. We look forward to discussing this matter further.
I've looked up my family and their significant others. All of them had inaccurate information. A couple of them had so much missing information it was useless to have even looked them up. Others had just plain ole blatantly wrong information. So glad I only paid $2.00 for unlimited service for the, even that was too much money spent.
Dear Rebecca Jacobs,
Thank you for your question. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that there is information missing or inaccurate, it’s not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it’s possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.
As our company is not the source of this information, we are not able to change or modify it in anyway. If you would like to correct information, please contact your local public record's office, county clerk, or the court system in your area to update your records.
Please note every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 800-831-9235 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.
We look forward to helping you protect your family with our service and our benefits.
The SpyFly Support Team
“Protect What Matters Most”
Spyfly helps me stay aware of important information that can influence my families safety. Spyfly has helped me gain an idea of what information is out there about my family. I have learned that the information can sometimes not be accurate. Spyfly gives me the opportunity to address the information out there which I feel is important. Now I can address the inaccurate information and go through the steps to have the data corrected. I appreciate the ability to locate sex criminals near my family. The service alerts by e-mail if they locate new offenders within five miles of my home. Margie R.
The SpyFly Information Service is fast in retrieving, organizing and displaying the results of your search. SpyFly is very user friendly. Entering the search criteria can be done in seconds. I was quite satisfied with SpyFly's abilities.
Checked some records that have judgements and liens against the properties to test and they are not showing up in this search so i will have to purchase another lien search prior to making purchases.
Not accurate
Its very limited to what you find. I typed my name and it only gave me certain information. Nothing of any of my social media or could not find any old email address. It even states that there is no information of a drivers lic.
Dear David Monterrey
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The SpyFly Support Team
"Protect What Matters Most"
I ran a check on myself and it least half of the info provided is inaccurate. Example I have 1 bankruptcy. There is another guy on here with a different name. Most of my driving record has been expunged 2yrs ago. Phone info and email is false also.
I contacted SpyFly the day after the first payment was pulled out of my bank account. They listened to me. I explained that I would not be needing the service. They offered me several different offers. All sounding good. I don't need the service. They refunded my money right away. They say up to 10 days, but I had my money back in my bank account within 24 hours. The people were very nice to speak with. Do you find this odd? I do too. But that is how it went, and I am very grateful to get my money back. I did pay the 2 dollars. And it was worth the 2 dollars to do my quick search.
Hello Clair,
Thank you for sharing your experience with customer service department. Please let us know if you have any questions, especially about anything you may have considered odd in this interaction.
Thank you
SpyFly Customer Support Team
I seemed to get more consistent information before I paid for a monthly subscription. Now every time I search hey phone number it tells me that there is unknown information about that number... it's only been about a week and a half I hope it gets better...
Information is wrong on everyone's lookup. Wrong relatives, wrong number wrong address
We are sorry to hear this feedback; we update our website constantly and report on all information we have available. Please call us at 1-800-831-9235 in order to resolve this situation to your satisfaction.
I've tried, several other background, sites an I like this one so far the best. I hate the ones that tell you for &$1495 your gonna get access to unlimited searches and could veiw everything, than my first name I enter, I got hit for $9.00 to see report, that was not even close to what I can see on yalls report. I will be signing up after my trail, if it keeps running smooth like it has all day.
Two most important addresses I needed were wrong. On both I received notice from Postal Service that address was unknown (return to sender). In addition on 1 I received indication from Facebook that the person had left the area.
Dear Robert,
Thank you for taking the time to speak with us today. Based on our conversation, we believe this issue is resolved. If we have not resolved this situation to your satisfaction, please call us 5 a.m. to 9 p.m. 7 days a week. At 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
We look forward to helping you protect your family with our service and our benefits.
The SpyFly Support Team
"Protect What Matters Most"
Too much missing data. (ie, no driver license, no professional license or any other licenses although they have them.) Incorrect data for Jr. & Sr. Individuals... Jr has father's data with no identity of their own.
Dear Selma
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The SpyFly Support Team
"Protect What Matters Most"
It's not doing me any searches that come up with stuff. I ha e friends that I ran and they should have a criminal record and the website is telling me there is no criminal record. It keeps happening and I am wondering why.
Dear Jamie Milam
Thank you for taking the time to speak with us today. Based on our conversation, we believe this issue is resolved. If we have not resolved this situation to your satisfaction, please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week. At 1-800-831-9235 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
We look forward to helping you protect your family with our service and our benefits.
The SpyFly Support Team
"Protect What Matters Most"
Its shows more info then i could ask for. Sucks to need to use the world wide web to know things i should have already been told to me. I lost so much believing in someone that could do harm to another human bein
SPYFLY has made me feel Very comfortable right from the beginning haha. It's been great, Log In is seamless every time... Seems any goof up or game crashing, not finding what I'm looking for etc., Can cause me Whiplash my mood say ' slow cruise to 100 mph Dang! ( I'm getting to old for this Sh t.) Thank you Spyfly for being User Friendly. PEACE
I get messages saying there are new reports then I cannot find anything new.
We appreciate your review; we report on all information we have available. Please call us at 1-800-831-9235 in order to resolve this situation to your satisfaction.
Thank you.
Your records are not accurate or current. I checked on two people whom were both arrested and there is no record or info on arrests, one is a felony arrest and the individual is in jail now. I am Canceling membership immediately... Very disappointed in your service, would not recommend your website.
Your account has been successfully cancelled
Dear Erin Elizabeth,
We are sorry to see you leave SpyFly. Per your cancellation request your subscription has been cancelled effective immediately.
Cancelled account details
Order number: 22723536
Full name: Erin Elizabeth
Email: erinrda@gmail.com
Phone: 8083129375
At first i taught it was a scam because it 0 results for my first search. Then slowly started changing. So i have it monitoring. Its awesome when people u know lie to u in ur face u can agree with them knowing u know better. Thanx for ur site and trial.
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- San Diego, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's great to hear this type of feedback.