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How would you rate Spotify?
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Australia
1 review
2 helpful votes
Follow Joeann P.
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Simple functions are not available and disabled on android devices. Very disappointed cannot play my favourite playlist in its original order, can only listen to playlists in shuffle mode on my Android phone. This has been done deliberately by Spotify on all android devices but not on apple or other devices. Very disappointing.

Date of experience: January 11, 2020
France
4 reviews
11 helpful votes
Follow Chris D.
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I never had any issues with Spotify so far. I had a free version for a long time and there were just too many ads, so when I upgraded during the big sale for three months, I can't even think of going back to the free one. What's best is that it has those personalized mix playlists and even podcasts.

Date of experience: September 9, 2020
Netherlands
3 reviews
21 helpful votes
Follow Brandi I.
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I love spotify because it recommends music to you based on your listening habits and preferences. It has helped me to find some awesome artists because most musicians have similar artists that you personally are not aware of, but with the help of spotify you will find them and love them because they are quite similar to music that you already like but at the same time a little bit different and fresh. Its especially great with friends because you can create collaborative playlists and share awesome music easily.

Date of experience: October 30, 2018
New York
1 review
0 helpful votes
Follow Kate W.
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Playlists are pointless with the new update. I make a play list, and Spotify plays songs not on the list from the beginning. It will play every couple songs on the list and then the play any random song that is terrible. I'm about to quit Spotify. I'm so disappointed. Pandora was amazing. What ever happened in to that?

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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Terrible
April 6, 2022

My friends list disappeared two months ago. I have tried everything from uninstalling and reinstalling the program to logging off and back on. I attempted to contact Spotify regarding this issue. Nobody can give me a straight answer and the customer service is just as shoddy. Every few minutes in the chat, a different agent popped in and said they were there to help me. I would respond and another one would pop in. Spotify needs to fix the bugs and work on their customer service.

Date of experience: April 6, 2022
Philippines
2 reviews
4 helpful votes
Follow Johaira M.
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Nice song and services
September 18, 2017

I never encounter any problems with Spotify. I upgraded my Spotify to premium for months now, and they never failed to notify me about my bill. They always reminds me to pay my Spotify via email or via the Spotify app itself (I used my savings account as a payment method (visa).

Date of experience: September 18, 2017
Texas
1 review
0 helpful votes
Follow Emilie G.
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I've been a Spotify user since 2007 and I was just simply trying to change a song. I have a premium account. I clicked on the song and they would play a different song, by the same artist. So I kept clicking and they kept playing a different song by various artists. I had no queue.

Date of experience: November 7, 2022
Canada
6 reviews
26 helpful votes
Follow Karissa M.
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I've tried a lot of different music services and Spotify is hands down the best bang for the buck! I have yet to find any songs that I like that aren't available and I don't have to worry about using my data when playing music!
I use it for work as well, I'm a massage therapist and I let my patients choose what type of music they want to listen to during treatment. Spotify makes it so easy to find a great mix for anybody's music taste. For $15/mth for a family plan it's a steal!

Date of experience: May 30, 2017
Ohio
2 reviews
12 helpful votes
Follow Bill V.
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It's good for people who just want to have noise in the background but not for listening music you want to listen to. If you want to hear a certain song it makes you listen to at least 4 "like songs" until it finally plays the one you searched for. Not user friendly at all. When listening to the music, they want you to listen to their sponsors. I don't mind listening to a sponsor but not for ten minutes at a time.

Date of experience: May 3, 2022
Ukraine
1 review
0 helpful votes
Follow Dale O.
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The inexplicably high price compared to competitors and the reduced functionality do not allow me to enjoy the platform and listen to music. It also does not contribute to the sound quality, which frankly sucks.

Date of experience: June 1, 2022
Nebraska
1 review
0 helpful votes
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Spotify
April 28, 2019

I signed up today for the first time with Spotify, and they were offering 30 day free trial for Premium and when I entered in all of my information it stated payment would not go through. So you are offering 30 day free trial but you are lying because you expect payment without following through with your 30 day free trail. When I looked up the customer service number for Spotify I get a number which is located in London UK Spotify customer service phone number
+44 2032 879 990

Date of experience: April 28, 2019
Canada
1 review
3 helpful votes
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Customer Service Bot
January 29, 2022

Customer service is a joke, they connect you to a BOT that is supposed to connect you to a live person, but when they connect you the live person isn't really a live person, it's just a more sophisticated BOT. I have had the service for about 3 years, it's not great, it's barely mediocre. Today was the last time to try customer service, cancelled my account... they don't have a telephone support line either. Going back to "free" music, no sense to pay for something that doesn't have real access to real people.

Date of experience: January 29, 2022
Washington
2 reviews
0 helpful votes
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Amazing
October 2, 2017

Spotify so far has been the best choice for music on the go for me. They allow you to download playlist's and listen to them offline for a small fee that is. But it is a reasonable fee and for that I'm grateful for Spotify

Date of experience: October 1, 2017
Oregon
6 reviews
24 helpful votes
Follow KEITH K.
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Not Feelin the Vibe
March 21, 2019

I tried Spotify three times and gave it my best, but I just don't like it. I had difficulty every time I tried it. The bottom line was that it just didn't provide variety without repeating in short order.

I want a music service that will work well in the car. I don't want to fuss with anything to stream music while driving. Isn't that the point?

It failed miserably on local errands as well as on the highway. In some instances it would go off on a totally irrelevant tangent, to the extent that the service would go into folk music in a foreign language. Laughable, yes. Like it, no.

In the end is was the gift that kept on giving. Three days into another free trial, I cancelled the subscription, never to return (or so I thought).

I noted the end of the free period in my scheduler and wouldn't you know it, a week later the subscription fee came out of my checking account. So far, Google Play seems pretty darn good.

Date of experience: March 21, 2019
New York
1 review
0 helpful votes
Follow Jonathan G.
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The premium is the way to go, and definitely worth the money. The option to download the music you listen to directly to your PC/mobile device allows you to still listen to your music without constantly streaming. Music is always current. There are no limits on what you can download or listen to.

Date of experience: May 22, 2022
Louisiana
5 reviews
0 helpful votes
Follow George W.
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If your team reads this, please take note of the following: do not "recommend" music to me, just add it to my playlist and if I like it, then it stays, if I don't like it then it's shouldn't stay. I don't have time to sit and spend one hour creating a playlist, or adding songs to my playlist. We're adults now, please start valuing time again.

Date of experience: August 7, 2019
New York
6 reviews
13 helpful votes
Follow ROB M.
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They are CONSTANTLY accusing upcoming artists of fraudulent streaming which is why I pulled all of music off of there and will NEVER use them as a platform again.
Here's how it goes: Put your songs on spotify then sooner or later your songs start to get grayed out and are unplayable.
Ask spotify about that, they blame your distributor.
Yeah DUH your distributor removed them or greyed them out because SPOTIFY
Contacted them about bogus streaming by YOU.
So spotify fines your distributor who in turn passes the fines right onto you the artist
So there is really no way to get your music heard or to make any money.
And this is with no concrete proof.
It does not matter which source I use, when I use them or even if I use no source for plays at all.
I NEVER had any problems like this with any other platform.
You can google about this.
And NEVER EVER use any playlists.
Your song(s) get(s) captured and then put on a botted playlist and there you go.
Do what you want, just a GENUINE word to put out there.

Date of experience: September 25, 2024
Oklahoma
1 review
4 helpful votes
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Disgusting Platform
December 13, 2021

The advertisements on this platform are VULGAR, Nasty, disgusting and some are downright DEMONIC. Not to mention the ads for government propaganda. I would NEVER waste one red cent to support this horribly offensive platform. No matter what kind of music you like, they will thrown language at you that should be illegal on the airwaves. Better be quick on the mute button if you have children or care about decency at all.

Date of experience: December 13, 2021
Florida
3 reviews
4 helpful votes
Follow Sam A.
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Spotify is a way to listen to music and include a social networking aspect to it as well. I personally don't like how everything and all sorts of apps and websites are being linked into Facebook, because I don't like "allowing application to post on my behalf." Being that i'm particular about what I post and what shows up on Facebook, that is one downfall for spotify for me. As far as the functionality and music selecting algorithm developed by the site, I'm impressed. There is a great selection of music, it is easy to manipulate and maneuver through the songs, artists and pages. All in all it is a good application with room for improvement and a good presence in networking.

Date of experience: July 11, 2012
GB
1 review
1 helpful vote
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Time to make a stand
January 29, 2022

I have been a member of Spotify for over 10 years and have enjoyed their app very much. Sadly recent decisions they have made by standing by comments made on the Josh Rogan show hosted by Spotify has offended me deeply If their stance does not change immediately I will have no choice but to leave and I hope others will do the same.

Date of experience: January 29, 2022

Overview

Spotify has a rating of 2.3 stars from 242 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotify most frequently mention customer service, credit card and family plan. Spotify ranks 9th among Music Discovery sites.

service
75
value
72
shipping
25
returns
27
quality
70