Sports DirectReviews 38

I bought wellies, wore them twice to summer festivals, the second time the right wellie leaked. I took them back to Sports Direct and tried to get a replacement but the manager refused, stating as it was over 6 months since I'd bought them, I had to go to the manufacturer. This is not what the law says. I contacted Sports Direct Customer Services who just referred me back to the store. I tried again with the store and got the same refusal. I tried for a second time with customer services, they referred me to the store again. There seems to be a refusal to accept their legal obligations and a deliberate technique of sending you round in circles. This is not a trustworthy company to deal with.

Missing 2 out of 3 items paid for…
Missing 2 out of 3 items paid for online, Under Armour Trainers arrived but no polo shirt or T Shirt. Customer Services insist they were sent but they clearly were not. Very angry and disappointed with what is normally a very good experience and service with this company

Order Number - SD*******1536

I'm would like to make big complain regarding Sport direct Wed options and costumer service. That One and another is discasing services.
All issue start that they send twice Ex-display football shoes.
The Sport direct web is just basic options if you like to find some information, but if you need to sorted out real situation you need to spend hours to find some similar information who can help you to sorted out your problem.

Second one you need to do a lot of different manipulation to connect to costumer service, first you come in to virtual assistant hands, than again u must be very carefully what you are clicking, because you can be send to the beginning! Then again after different manipulation ( thank you) you are connect to the real costumer service assistant!
Now is start more interest conversation with live assistant, they find your order information, they said what they done all ready, but they don't listen you what you are trying to said and disconnecting your conversation! THAT IS UNBELEVEBLE! THAT IS DIGUSTING SERVICE EVER! I'm spend hours to connecting to the right person and then assistant disconnecting because they cant sorted out my question.

Long time don't have that type of costumer service issue!

Sports Direct dumped my order inside of a black broken box! (Proof of photograph from tracking shows this clearly) And now refuse to send out a replacement. They have stated that a broken black box is a 'safe' place for my parcel to be delivered to despite telling them that I did NOT pay for delivery for my parcel to be dumped anywhere, especially a broken black box outside on the main road! They have acknowledged that I do not have my parcel as they can see the tracking and the GPS location shows the black box is not near my property but on the main road but still are refusing to do anything! They instead made me go to an internet cafe on my day off to print off a ridiculous form for no reason!

I love the quality of sports directs clothes. And at cheap prices. The staff are rude. Designer clothes cheap price. I recommend shopping at sports direct

The whole ordeal just gets worse by the time. It's the most appallingly incompetent company there is.

Now, I received a message that my issue has been resolved, even though no suitable solutions have been offered and I haven't been contacted in many hours.

The company still refuses to come and collect the faulty item they have sent me TWICE, and falsely claiming that I returned due to a "change of mind" when it was clearly stated and proven that the item was delivered damaged, unless I go out of my away AGAIN and pay to print for a return label.

Worst customer service I've come across in 40 years. Do not order online! They online tell you what can't be done, no solution offered when anything goes wrong with the order.

Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered found item was wrong! Contacted CS on Twitter. Waste of time as they keep saying I had not sent DM when I had screenshot proof I did. Managed to find CS email and send complaint. Took days to reply for them to say they believe they had sent the correct item. Replied with proof of order confirmation and photos of item received vs order confirmation photos. They are not replying to my request for a refund. Stores will not accept returns/refunds from online purchase. Next stop is trading standards under Trade description act. I will never use this company ever again as they lie through their teeth.

Order placed on a Friday late night, claiming order already packed and shipped in 'less than 6 hrs' in the middle of the night - told them i won't receive as not at that address. Unwilling to listen, going on with the same rubbish about having sent the item already.No number, impossible to contact.Have lost around £80, will never be shopping from these thieves again. Sadly cannot give 0 starts.

They refuse all refunds and only offer credit notes or exchanges. Definitely won't be buying anything else from them.

Ridiculous
I had the most ridiculous experience I ever could imagine, I bough a pair of shoes online and just after I confirmed the order, I realised the address was wrong, I am in London, and my old address is in Birmingham, so I contacted customer service to ask a simple thing, to update the order and to receive the item at my home address. However, after log of trouble accessing the site to contact customer service via chat, going through a robot answering no sense questioning, I finally got to a human and was informed that there was nothing they could do, I'd have to go to Birmingham to collect the shoes (and I am in London), or tell someone who lives in that address now (which I have no idea who it cold possibly be) to return it to the courier. I tried again all the robotic process again through the chat service until get to speak again with another attendant just to receive the very same answer. This is the most ridiculous customer services I have ever encounter. Does is cost that much to go in a computer and write two lines of an address? And I still had to hear that that was my responsibility, therefore there was not they could do to help. Never returning to this store again, not even to buy candies.

I have had 2 orders not delivered. The tracking numbers on both when you try to track state invalid. I have received a refund and was told items no longer in stock but that was a lie they and now sitting in my bag. Something very wrong here. They are International deliveries to New Zealand

Bought a large suitcase in sale i can't remember if I paid by cash or not, a wheel has lost its rubber runner, called in but without a receipt they cannot help me. Surely they have a way of finding a receipt if I've paid by cash, I bought the suitcase in the Southport store. But no understanding from them regarding the faulty wheel. Disgraceful service. William Morris.

Didn't receive all ordered items, but sports direct claimed they were delivered. Went through all the customer service steps and they still refused to accept that the items were missing. We are talking small change ( 42 euro) and for a company of this size, all that can be said is that they are complete and utter robbers...shame on you sports direct

Reebok hoodie faulty. Will not issue a refund. Customer service will not help with issues. Com. Canx

I got charged postage to return a good. No where on their website does it warn you of this. Their customer service couldn't find anything either and said thats just what they do. I am going to take the matter to the small claims court. If anyone has been charged and wants to join this claim let me know.

Ordered 2 pairs of trainers on the 10.1.23, received a dispatch notice the following day however they did not arrive until 13 days later ( I have tracked several times but just ended up going round in circles). When the parcel turned up they were not trainers at all but 4 random items not even from Sports Direct, contacted them straight away, was cut off from the web chat 3 times but eventually got the point across that I had not received the trainers and was asked to send all the items back for them to look into, which I did and backed this up with an email to customer services. After a week I had not heard anything from them so contacted again with the receipt for the returned parcel, the replied quickly saying the parcel was not deemed lost and they would have to replace or refund, the other pair of trainers were also out of stock so they would refund them. I choose to have the whole order refunded and waited and waited, a week later emailed back to ask where the refund was and received no reply, tried again a few days later and still not reply. The next day I get a dispatched notice for the out of stock trainers and they were delivered later that day. I emailed them back saying I had now received the out of stock trainers and needed to refund for the lost trainers... I have never received a reply. Emailed once more saying I would give them until the end of the week to make the refund or I would contact me credit card company to get the money back, that is exactly what I have had to do and I am now waiting another month for it to be investigated. Sports direct maybe cheaper but they do not want to know when some thing goes wrong. I went direct to the manufacturer to buy the same trainers at the same price and they arrived the next day. Save your self the hassle and shop around, I will never use Sports Direct.com again.

Purchased several items online. An item was missing, which I reported immediately. They refused to replace the item as they said it should have been in the original parcel.
They refused to provide the item I paid for.

ORDERED A FOOTBALL SHIRT AND PAID £11.99 GUARANTEED NEXT DAY DELIVERY- GUESS WHAT? DIDN'T ARRIVE!

NO CONTACT NUMBER- EMAIL ONLY SO HAD TO WAIT 27 HOURS FOR REPLIES TO MY EMAILS!

THEN TO BE TOLD THAT MY ORDER HAS BEEN CANCELLED DUE TO THE FUNDS NOT BEING AVAILABLE?

NO MATTER HOW MUCH I STRESSED THAT THE PAYMENT HAS LEFT MY ACCOUNT AND NOT BEEN RETURNED AND EVEN OFFERED PROOF, THEY ARE NOT INTERESTED- I HAD EVEN RECEIVED NOTIFICATION FROM DPD STATING THAT THEY HAVE RECEIVED MY ORDER DETAILS BUT WAITING FOR THE PACKAGE!

LITERALLY STOLEN £81.98 FROM ME!

MY BANK ARE CURRENTLY DEALING WITH THE DISPUTE TO GET ME REFUNDED, BUT IT SHOULDNT OF COME TO THIS!

PLEASE BE AWARE!

I'd give them 0 stars if I could. Sports Direct use Evri delivery service and when there is a problem *order not delivered), you cannot phone either to speak to a person.
I had been tracking the delivery with Evri & have screen shots saying it was NOT delivered on Sunday 18th due to the weather. I've been tracking every day & nothing to report. I sent an email & chat that I still haven't had my delivery to Sports Direct, & about an hour later get an update from Evri's tracking saying it was delivered on the 17th Dec at 23.59pm (screenshot. That message has now disappeared). SOMETHING'S VERY WRONG. I still haven't received my parcel. I was in and wide awake. We live at the bottom of a quiet close, with no-one passing. No knock, no letter left, checked with neighbours and NO DELIVERY.
DON'T ORDWR FROM SPORTS DIRECT OR EVRI.