Sports Direct

I bought wellies, wore them twice to summer festivals, the second time the right wellie leaked. I took them back to Sports Direct and tried to get a replacement but the manager refused, stating as it was over 6 months since I'd bought them, I had to go to the manufacturer. This is not what the law says. I contacted Sports Direct Customer Services who just referred me back to the store. I tried again with the store and got the same refusal. I tried for a second time with customer services, they referred me to the store again. There seems to be a refusal to accept their legal obligations and a deliberate technique of sending you round in circles. This is not a trustworthy company to deal with.

Missing 2 out of 3 items paid for…
Missing 2 out of 3 items paid for online, Under Armour Trainers arrived but no polo shirt or T Shirt. Customer Services insist they were sent but they clearly were not. Very angry and disappointed with what is normally a very good experience and service with this company

Order Number - SD*******1536

Sports Direct dumped my order inside of a black broken box! (Proof of photograph from tracking shows this clearly) And now refuse to send out a replacement. They have stated that a broken black box is a 'safe' place for my parcel to be delivered to despite telling them that I did NOT pay for delivery for my parcel to be dumped anywhere, especially a broken black box outside on the main road! They have acknowledged that I do not have my parcel as they can see the tracking and the GPS location shows the black box is not near my property but on the main road but still are refusing to do anything! They instead made me go to an internet cafe on my day off to print off a ridiculous form for no reason!

Order placed on a Friday late night, claiming order already packed and shipped in 'less than 6 hrs' in the middle of the night - told them i won't receive as not at that address. Unwilling to listen, going on with the same rubbish about having sent the item already.No number, impossible to contact.Have lost around £80, will never be shopping from these thieves again. Sadly cannot give 0 starts.

Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered found item was wrong! Contacted CS on Twitter. Waste of time as they keep saying I had not sent DM when I had screenshot proof I did. Managed to find CS email and send complaint. Took days to reply for them to say they believe they had sent the correct item. Replied with proof of order confirmation and photos of item received vs order confirmation photos. They are not replying to my request for a refund. Stores will not accept returns/refunds from online purchase. Next stop is trading standards under Trade description act. I will never use this company ever again as they lie through their teeth.

I have had 2 orders not delivered. The tracking numbers on both when you try to track state invalid. I have received a refund and was told items no longer in stock but that was a lie they and now sitting in my bag. Something very wrong here. They are International deliveries to New Zealand

I got charged postage to return a good. No where on their website does it warn you of this. Their customer service couldn't find anything either and said thats just what they do. I am going to take the matter to the small claims court. If anyone has been charged and wants to join this claim let me know.

Didn't receive all ordered items, but sports direct claimed they were delivered. Went through all the customer service steps and they still refused to accept that the items were missing. We are talking small change ( 42 euro) and for a company of this size, all that can be said is that they are complete and utter robbers...shame on you sports direct

Bought a large suitcase in sale i can't remember if I paid by cash or not, a wheel has lost its rubber runner, called in but without a receipt they cannot help me. Surely they have a way of finding a receipt if I've paid by cash, I bought the suitcase in the Southport store. But no understanding from them regarding the faulty wheel. Disgraceful service. William Morris.

The whole ordeal just gets worse by the time. It's the most appallingly incompetent company there is.

Now, I received a message that my issue has been resolved, even though no suitable solutions have been offered and I haven't been contacted in many hours.

The company still refuses to come and collect the faulty item they have sent me TWICE, and falsely claiming that I returned due to a "change of mind" when it was clearly stated and proven that the item was delivered damaged, unless I go out of my away AGAIN and pay to print for a return label.

Purchased several items online. An item was missing, which I reported immediately. They refused to replace the item as they said it should have been in the original parcel.
They refused to provide the item I paid for.

Worst customer service I've come across in 40 years. Do not order online! They online tell you what can't be done, no solution offered when anything goes wrong with the order.

I love the quality of sports directs clothes. And at cheap prices. The staff are rude. Designer clothes cheap price. I recommend shopping at sports direct

It took me about a month to find convenient and nice sport clothes. A brand clothes is not always the best solution for me. But this website had what I wanted. Sexy and comfortable leggings with bright prints, and bra to do yoga with ease. Now I think more of practice at my yoga class than about the clothes I wear, because I simply do not feel it on my body. Super.

P.s. Prices are so good to buy at least two pairs of bra or even more to change them every time.

Ridiculous
I had the most ridiculous experience I ever could imagine, I bough a pair of shoes online and just after I confirmed the order, I realised the address was wrong, I am in London, and my old address is in Birmingham, so I contacted customer service to ask a simple thing, to update the order and to receive the item at my home address. However, after log of trouble accessing the site to contact customer service via chat, going through a robot answering no sense questioning, I finally got to a human and was informed that there was nothing they could do, I'd have to go to Birmingham to collect the shoes (and I am in London), or tell someone who lives in that address now (which I have no idea who it cold possibly be) to return it to the courier. I tried again all the robotic process again through the chat service until get to speak again with another attendant just to receive the very same answer. This is the most ridiculous customer services I have ever encounter. Does is cost that much to go in a computer and write two lines of an address? And I still had to hear that that was my responsibility, therefore there was not they could do to help. Never returning to this store again, not even to buy candies.

Avoid at all costs.
They sent my order to the wrong address. When I eventually got hold of customer service they weren't interested. Not our problem they said. They've kept my £150 and are refusing to help. The customer service agent "Elizabeth" was incredibly unprofessional and rude.
The reason their prices are slightly cheaper is because they rip people off left, right, and centre (see other reviews).
Do not use this company unless you want to kiss your money goodbye with nothing to show for it.
Absolute disgrace of a company.

ORDERED A FOOTBALL SHIRT AND PAID £11.99 GUARANTEED NEXT DAY DELIVERY- GUESS WHAT? DIDN'T ARRIVE!

NO CONTACT NUMBER- EMAIL ONLY SO HAD TO WAIT 27 HOURS FOR REPLIES TO MY EMAILS!

THEN TO BE TOLD THAT MY ORDER HAS BEEN CANCELLED DUE TO THE FUNDS NOT BEING AVAILABLE?

NO MATTER HOW MUCH I STRESSED THAT THE PAYMENT HAS LEFT MY ACCOUNT AND NOT BEEN RETURNED AND EVEN OFFERED PROOF, THEY ARE NOT INTERESTED- I HAD EVEN RECEIVED NOTIFICATION FROM DPD STATING THAT THEY HAVE RECEIVED MY ORDER DETAILS BUT WAITING FOR THE PACKAGE!

LITERALLY STOLEN £81.98 FROM ME!

MY BANK ARE CURRENTLY DEALING WITH THE DISPUTE TO GET ME REFUNDED, BUT IT SHOULDNT OF COME TO THIS!

PLEASE BE AWARE!

The order was absolutely horrible. Incorrect sizes, missing items.

I send back shoes I ordered, and wanted to replace them to the right size. Pay 360 SEK (32 euros) in shipping.

What they write is that they repay the money, and say it is out of stock. If I look at their website (today), they can be ordered in the size I wanted from the beginning.

So here I am with the money back, paid 360 SEK to send the wrong, without shoes and without apology.

Had been cheaper and easier to go to a regular store and buy right from the start. Then what happens to things that were missing is a mystery, since customer service does not respond. So I expect these goods or money I will never see again.

I will NEVER use their services again!

Ordered item. Paid for next day delivery. Item never arrived. Nobody to speak to at sports direct. Delivery company has automated service which is no help at all. Went in the store and was just fobbed off it's not us that deal with online stuff. 2 weeks later item still not arrived. No refund because nobody replies to emails it's all automated. No phone numbers to ring. It's terrible service. Had go get bank to do a charge back in the end as couldn't speak with anybody to deal with it... absolutely terrible service