Sports Direct

Ordered a hoodie online. Their courier company 'Yodel' initially refused to accept they had collected my parcel. I contacted sportsdirect who told me that they would look into and get someone to contact me the next day. Nobody got back to me. I then established that my parcel was in Ireland, I live in Cornwall. Again I contacted sportsdirect for help. They told me no refund until parcel returned by courier or I would have to wait for delivery.

I'd give them 0 stars if I could. Sports Direct use Evri delivery service and when there is a problem *order not delivered), you cannot phone either to speak to a person.
I had been tracking the delivery with Evri & have screen shots saying it was NOT delivered on Sunday 18th due to the weather. I've been tracking every day & nothing to report. I sent an email & chat that I still haven't had my delivery to Sports Direct, & about an hour later get an update from Evri's tracking saying it was delivered on the 17th Dec at 23.59pm (screenshot. That message has now disappeared). SOMETHING'S VERY WRONG. I still haven't received my parcel. I was in and wide awake. We live at the bottom of a quiet close, with no-one passing. No knock, no letter left, checked with neighbours and NO DELIVERY.
DON'T ORDWR FROM SPORTS DIRECT OR EVRI.

I'm would like to make big complain regarding Sport direct Wed options and costumer service. That One and another is discasing services.
All issue start that they send twice Ex-display football shoes.
The Sport direct web is just basic options if you like to find some information, but if you need to sorted out real situation you need to spend hours to find some similar information who can help you to sorted out your problem.

Second one you need to do a lot of different manipulation to connect to costumer service, first you come in to virtual assistant hands, than again u must be very carefully what you are clicking, because you can be send to the beginning! Then again after different manipulation ( thank you) you are connect to the real costumer service assistant!
Now is start more interest conversation with live assistant, they find your order information, they said what they done all ready, but they don't listen you what you are trying to said and disconnecting your conversation! THAT IS UNBELEVEBLE! THAT IS DIGUSTING SERVICE EVER! I'm spend hours to connecting to the right person and then assistant disconnecting because they cant sorted out my question.

Long time don't have that type of costumer service issue!

Ordered 2 pairs of trainers on the 10.1.23, received a dispatch notice the following day however they did not arrive until 13 days later ( I have tracked several times but just ended up going round in circles). When the parcel turned up they were not trainers at all but 4 random items not even from Sports Direct, contacted them straight away, was cut off from the web chat 3 times but eventually got the point across that I had not received the trainers and was asked to send all the items back for them to look into, which I did and backed this up with an email to customer services. After a week I had not heard anything from them so contacted again with the receipt for the returned parcel, the replied quickly saying the parcel was not deemed lost and they would have to replace or refund, the other pair of trainers were also out of stock so they would refund them. I choose to have the whole order refunded and waited and waited, a week later emailed back to ask where the refund was and received no reply, tried again a few days later and still not reply. The next day I get a dispatched notice for the out of stock trainers and they were delivered later that day. I emailed them back saying I had now received the out of stock trainers and needed to refund for the lost trainers... I have never received a reply. Emailed once more saying I would give them until the end of the week to make the refund or I would contact me credit card company to get the money back, that is exactly what I have had to do and I am now waiting another month for it to be investigated. Sports direct maybe cheaper but they do not want to know when some thing goes wrong. I went direct to the manufacturer to buy the same trainers at the same price and they arrived the next day. Save your self the hassle and shop around, I will never use Sports Direct.com again.

It took me about a month to find convenient and nice sport clothes. A brand clothes is not always the best solution for me. But this website had what I wanted. Sexy and comfortable leggings with bright prints, and bra to do yoga with ease. Now I think more of practice at my yoga class than about the clothes I wear, because I simply do not feel it on my body. Super.

P.s. Prices are so good to buy at least two pairs of bra or even more to change them every time.

I ordered size 16.
They sent me size 18 loosely wrapped in a bag marked size 16.
Fair enough, mistake made, I didn't take their advice and return via recorded delivery at great expense, but I did pay £3 ordinary postage, (which I then had to fight tooth and nail to get reimbursement).
The replacement pair arrived, and low and behold, they were again size 18, loosely wrapped in a plastic bag marked size 16.
Needless to say I complained, they sent me a return label to return them again for exchange. I made a special visit to the couriers drop off shop.
The replacement arrived, This is the Third Pair, again size 18 loosely wrapped in a plastic bag marked size 16.
All throughout this process there has been little concern, or apology on their behalf. As I said, I had to keep demanding they refund me the £3 that I spent to get the first pair back to them. They eventually did refund me £3 "as a gesture of GOODWILL!". The cheek of it! They OWED me that money!
I wanted the item to go on holiday, but alas, it is now too late.
I am resolved to keep the incorrectly sized leggings, and wear them for gardening or something, because I have no confidence, that if I return them again, I will ever receive the leggings that I ordered.
Anyhow, they have not offered me a return label again, and they have not apologised either.
Do yourself a favour, DO NOT DEAL WITH THIS COMPANY.

They refuse all refunds and only offer credit notes or exchanges. Definitely won't be buying anything else from them.

Reebok hoodie faulty. Will not issue a refund. Customer service will not help with issues. Com. Canx

I purchased a Carlton 4 played set from your Newbury Park branch at exactly 13:15 on the 1st June 2022. I was planning to go to the park with the kids and have a fun time playing badminton with this but we set everything up but the metal poles were not adequate to use on the grass as it was impossible to get them stable and hold the net tightly. You had to dig very deep to get the poles in would not hold the net firmly we were very disappointed because we had to repack everything and instead find to play football. And once finished at the park I went back to the shop at 19:50 to return the item and get a refund as the kit did not function how it is supposed to and I could not use it. Everything was in its original packaging the rackets still had all their plastic packaging and everything was as new, but the staff there were in such a hurry to close the shop they were very very rude and did not want to listen at all and kept rejecting my return request even though the item is still new and everything was in orginal packaging. The store manager of the Newbury Park branch was very very rude and just wanted to close the shop. I would like to return this item and get a full refund please and make a complaint against the Newbury Park Sports Direct shop for very rude customer service and breaching my rights "Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is not fit for purpose. Can you please let me return your item and give me a full refund please, I will for sure never step a foot into that shop ever again and you have lost a very loyal customer who has been shopping with you for over ten years.