Gill P.

I ordered size 16.
They sent me size 18 loosely wrapped in a bag marked size 16.
Fair enough, mistake made, I didn't take their advice and return via recorded delivery at great expense, but I did pay £3 ordinary postage, (which I then had to fight tooth and nail to get reimbursement).
The replacement pair arrived, and low and behold, they were again size 18, loosely wrapped in a plastic bag marked size 16.
Needless to say I complained, they sent me a return label to return them again for exchange. I made a special visit to the couriers drop off shop.
The replacement arrived, This is the Third Pair, again size 18 loosely wrapped in a plastic bag marked size 16.
All throughout this process there has been little concern, or apology on their behalf. As I said, I had to keep demanding they refund me the £3 that I spent to get the first pair back to them. They eventually did refund me £3 "as a gesture of GOODWILL!". The cheek of it! They OWED me that money!
I wanted the item to go on holiday, but alas, it is now too late.
I am resolved to keep the incorrectly sized leggings, and wear them for gardening or something, because I have no confidence, that if I return them again, I will ever receive the leggings that I ordered.
Anyhow, they have not offered me a return label again, and they have not apologised either.
Do yourself a favour, DO NOT DEAL WITH THIS COMPANY.