SpiritHalloween

I made an online order and clicked to have my shipping address the same as my billing address. Everything looked great when i checked the details and i submitted my order. Once my order was accepted i noticed that they didn't have my unit # added to my mailing address, although it was added on my billing address. DO THEY EVERY ANSWER THE PHONE?! I've been calling non stop since yesterday but keep getting the "our phone lines are currently closed" message. So is that permanent? I have also emailed with no reply, FB and Instagram, and can't seem to access their chat service? SO UPSET i am in Canada and with the conversation rates and shipping fees i'm out $400+ and am just beside myself. I will be taking this higher up and getting my lawyer involved if Spirit Halloween doesn't correct this. Because as of right now without my unit # the order is just going to go nowhere, be sent back, and i won't even get a full refund. JUST AWFUL. STAY AWAY.

Me and granddaughter went one on wolf road albany ny as she was tryin out displays we kept gettin followed by a worker he never introduced hinself he had his worker tag on we were about to purchase 2 costumes but decided not to because he followed us like we were going to steal very disrespectful very uncomfortable feeling had very disappointed 5yr i had to explain why, ladies behind counter were on there phones no greetings as people walk in this is how companies go out of business.

After placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days.i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. So now i am paying for it to be shipped to me and returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them. ORDER AT YOUR OWN RISK.

I ordered my sons costume online on 9-26-20 and still have not received my order on 10-16-30. I emailed twice and all they could say is they don't know when they will get the costume.?!?! What?! Aren't you a costume store? So until then, they wouldn't be able to tell when it would ship. I couldn't hold my breath so I asked for a refund. She said in 24 hours i'd get a notification for a refund, and I didn't even get that and it is now 10-20-20. I WANT MY MONEY BACK! Shame on you spirit Halloween for this similar problem everyone is going through. You need to do something to fix this. Never again will I shop here.

I wouldn't buy water from this place if I was dying of thirst. I went on October 19th to purchase a costume not only did they not have what I wanted they told me the probably wouldn't be getting anymore so I just picked anything I could find. I then found what I wanted online at another store and picked it up. When I went to return the costume they said they won't because it's after October 19 and they won't do any returns after that date. I could see this but the package was never open not even taken out of bag from the store I have the receipt and it does not say a thing about no returns nor does it say in the store. I think this store is horrible management is horible and besides this the half hour I was left on hold with Noone picking up prior to me coming to return just shows how bad this store is never again and I will make sure my friends and family members won't go there

I ordered a costume through the site in July. On the expected arrival date, the USPS tracking number said that it had not yet arrived at USPS. Contacted guest services who said that it looked like the order had been lost in transit and a inquiry with USPS would take up to 21 business days. It is now mid-September and I have no update, no item, and no refund. Once this is settled, I will never be doing business with Spirt Halloween again.

I guess I'm not the only with issues ordering the Funko Pop of the Sanderson sisters. I preordered it on 7/15 and then received an email at the end of August saying that per my request the order was cancelled. I never cancelled the order. I emailed them and they said there a glitch in the system and I could just reorder it. Well, it's sold out and they said there was nothing they could do. It's not my first time that an order was messed up because of a glitch in the system.

Bought a costume on 10/20 and on their website it said I should have received it by Halloween. All normal, got a confirmation I was happy. I wait a couple days, and on the 28th they tell me that they don't have the item that I bought so they cancel my order and all they did was give me some bs coupon that wasn't really different from the free ones they give out to everyone. I am still also getting emails to this day from this transaction which is kind of annoying. Very unprofessional and they kind of ruined my Halloween.

Please do not order from here. The shipping is a bait and switch. If you order 2 day shipping it takes 3-4 days to come (listed no where on the order page - it only says 2 day shipping). I ordered the morning of the 25th and my order is not arriving until late at night on the 28th. This is almost 4 business day shipping. They won't refund my money for the shipping and my kid won't have her costume for trick or treat. This is not standard for a retailer that ships (I order everything online)!

Edit: An extremely rude call agent called back and told me I have to file a police report! They refused to give me a refund! The Better Business Bureau has been notified.

I ordered animatronic scarecrow from Spirit Halloween on September 19,2018. I also ordered an animatronic ghost with this same order. The total amount for the order was $311.90 USD. The animatronic ghost was delivered as ordered, but the scarecrow did not arrive. Their website does not allow customers to view their tracking information if not in the US or if you do not have an account. I have kept the order number and I have emailed the company to the whereabouts of my scarecrow three times now. I have never received a reply. I have phoned numerous times, and have never been able to get through to a representative. I have been placed on callback and no one calls back. I have
Waited on the phone for a half hour for an operator and the telephone system hung up on me. Their customer service is deplorable.

Came in earlier to buy some spooky decor. I found this doll that I thought would be the perfect touch for my front yard. It is the best purchase I've ever made and would 10/10 recommend this store.

My mom bought a costume for my son the 30th in the afternoon, but did not buy the one he wanted. Went back the 31st in the morning and they would only exchange it for something else. The did not have the costume my son wanted so I did not wanted an exchange. I am keeping a costume as a reminder not to buy from them in the futures. These pop up kiosks are not to be trusted. I will use party city and amazon not these fishy stores that pop up in Halloween just to make profit and con customers

Customer service on line was great, my order got delivered to a convemience store near where the recepient lived. I never received a email it was there, the tracking did. This was in Toronto, the person got their gift. Tòo much in shipping costs to Canada.

I ordered a costume on a Saturday and paid $20.00 for the two-business-day arrival promise. It did not arrive until the FOURTH business day which was the day my daughter was supposed to wear it to school. It was delivered after her school day started.

When I sent a note to the company asking for a refund of the $20 shipping charge, here is what was said by the company:
"As for the shipping, your order was shipped with 2-day shipping which can take 2 to 4 business days to receive. Your order was delivered within that timeframe. We apologize for any confusion." Additionally, they flat out lied about the postage because even the employee at the post office told me this was not shipped express (as I had been told) but, rather, with regular postage. So they are stealing our money by promising express 2-day arrival and requiring $20 for that service.

Do not buy from this company online. As you can see, they have an average 1.32 stars which speaks volumes about their poor customer service. There are plenty of other Halloween stores and of course, there's always Amazon which values their customers and bend over backwards to please. Stick with them.

I would give ZERO stars.

BEWARE online orders! Ordered a costume for my son, came in a crappy bag and was broke, ordered a size medium and they sent an Exta-large. Online it states you can exchange in store. Went to the store to exchange it, and there is a current price difference between online and instore. I was told I could exchange in store but only if I paid the difference. WHAT A SCAM!

I ordered a Hocus Pocus costume on 8/14 that was supposed to ship on or before 9/30. I ordered to wear at a Halloween party in Disney World. I contacted them on 10/1 because I still had no shipping notification. They said it was in warehouse and would ship in a couple of days. I asked to upgrade to overnight shipping so that I would get it in time and got no answer. I tried to use the online chat option and the guy (Steven) told me it had been pushed to 10/15. I told him that someone told me it was in warehouse and it was supposed to ship before 9/30. He said well it won't, do you want to cancel. No apologies, nothing. I asked to speak to a supervisor and he said he was the supervisor. Awful customer service and was left to put together a new costume in four days.

I went the store today to buy a costume for my 10 year old son, of course the fitting rooms are close, so I ask the cashier if the size for the one size fits most will fit him and he said yes, i went home and no, the costume is a infaltable costume i went back and the manager at the Moontwood location was so rude, she didnt want to help. My son is 10 the costume already inflate which they didnt inflate all the way fits mayne like a 6 year old so now my son stayed with a $65 dll costume in a bag and nothing to wear tomorrow. Its so sad because i wanted to at least exchange witch i was about to pay $79.99 for that but they said No.

Had a funko pop for sale on their website and did not say out of stock, after purchasing and waiting 2 weeks, I had to call for a shipping update because the tracking # I was given didn't work. Turns out my item was on BACK-ORDER and no one at spirit made that known! My 2 other items FINALLY came AFTER my back order, which makes no sense and was literally thrown is a plastic spirit bag with zero wrapping! Just in the bag loose. First and last time shopping!