SpiceJetReviews 87

Terrible experience with the crew members. My brother had flight from Amritsar to Dubai. Two Turban Security Guys were forcefully asking for money said you are going first time foreign so give us some money. He had two hundred rupees so he gave that. But they said this is not enough. So my brother transferred more 500 hundred rupees. Won't recommend this airline to anyone because of their corrupt staff members..

I hope this message reaches you. I am writing to inform you of my decision to discontinue traveling with SpiceJet based on recent experiences.

Regrettably, the punctuality issues and inconveniences I have faced during my recent flights have led me to lose confidence in the airline's service reliability. As a result, I have decided to explore alternative options for my future travel needs.

I believe in constructive feedback and hope that this decision serves as an opportunity for SpiceJet to reevaluate its operational processes, particularly with regard to punctuality and customer satisfaction.

I appreciate the attention to this matter and hope for improvements in the future.

Sincerely, Ashish Gohil

We had pre-booked flight tickets from Delhi to Hyderabad, expecting a 7 am departure. Unfortunately, the flight experienced multiple delays: first pushed to 8 am, then further delayed to 10:50 am, 11 am, and finally 12:15 pm. These continuous delays were quite challenging for us, significantly disrupting our schedule. The airline's inefficiency led to a waste of our precious time. When we requested lounge access due to the prolonged delay, the airline offered a meal instead.

There were murmurs among passengers about SpiceJet's limited staffing and flights, suggesting that they might be playing games with travelers. One unfortunate individual missed their flight and sought assistance from the airline but received no support; instead, they were advised to purchase a new, expensive ticket.

Overall, the lack of support and the series of delays left us deeply dissatisfied. Based on this experience, I strongly advise against booking a flight with SpiceJet, even if they offer enticing deals.

The airline that is regularly irregular. Every time I've traveled by spice jet I've never made it on time. They keep delaying the flight reason being technical

Stop harrazment of passangers by frequently change the flight timeing. One of the 3rd class airline in my life. I never recommended this airline for International flight. Worst air line Spice Jet.

I am aghast at the horrible conduct of Spicejet airlines. A flight from Delhi to Kashmir had been planned. There was no intimation in the night. But in the morning our 8;15 flight was delayed to 11:00. When we desired to change our flight to 9:15 we were informed of a further delay to 10:15. A game it was that they were playing on us. Delay after delay. To all those who are here to check for my opinion, I comment that this is probably the worst airline ever. They don't deserve to operate. I highly urge the Indian government to shut down these airlines.

It's been 40 min we sitting inside the plane and there is not update when we are going to fly. I'll give 1 out 10.

I recently booked a ticket from Chennai to Delhi on 6th September 2023. But, sadly I had to encounter the worst experience with Spicejet, where I was denied onboarding on a mere request of writing only 2 words on the excess baggage receipt - "Laptop Bag" after payment of the excess baggage charges for the laptop bag that I was carrying. Such conduct from Spicejet was very unprofessional and dissatisfactory. When a customer pays the ticket price, he owns the right to travel through the flight and taking away this right is illegal in all terms. I can not understand if there is a policy of spicejet to charge amounts for a laptop bag, what made the team cancel my onboarding on the request of adding these 2 words - "Laptop Bag" on the excess baggage charge payment receipt.

To my utmost surprise, when I raised this with Spicejet's escalation points, they are saying that I have only refused to travel and they did not deny onboarding. This is completely false, as any sensible person can vouch for it - if I would have to refuse travel I would not have even paid the excess baggage charges in the first instance. This is a pure betrayal from spicejet. Atleast, they should have the guts to accept what they did.

I then also went to google to check on the reviews of Spicejet where I found that many customers faced the similar issue where they were denied onboarding by Spicejet staff and then Spicejet later took their steps back to say they did not deny the onboarding.

Because of them I was left helpless but to book another flight late in that day. I had to reach Delhi urgently but because of Spicejet staff, this was unduly delayed. They have even refused to refund the ticket price.

Flight from Bagdora to Delhi. This airline is worst airline. First they cancle the flight from Delhi to Bagdora. Now they are changing flight time from 4 th time and the customers services women were not helpful at all. My original flight was 3:20, they changed to 4:45,7:20 and than they are changing it from 9 pm. I am traveling with my child and my parents and they are not providing us any hotel accommodation. Never book a flight with them. They are here just to earn a money, they don't think about their passanger at all.

If there would have been a 0 rating I would have given that for sure. It is extremely disgraceful of this airlines to help in anyways.
Not once but happened 3ce with us!
My child 14 years old traveled from Mumbai to Dubai alone. His baggage was damaged completely. He had no clue that he has to make a complaint of any sort so he just came out of the airport. Later we saw that the bag was damaged.
We immediately clicked pictures and sent them to their email and Instagram to which they nicely replied that only if there would've been a receipt of complain we could have taken any sort of action. HOW CONVINIENT!
We were not given our baggage in Mumbai last July and the whole staff at Mumbai airport was quiet like a mouse. This is their service? There they couldn't do anything and even if we would have received a receipt IAM 100% SURE NOTHING WOULD HAVE HAPPENED.
We can just write reviews against this pathetic airlines nothing else. When will this airline stop functioning from the face of the earth don't know.

Travelled 24/06/23 front srinagar to delhi. Received my luggage in broken condition. They don't even respond to it.
I have faced similar issues in the past.last time my luggage was stripped in an attempt to steal the belongings.worst airlines.I wrote to them and they said. Sorry for inconvenience.

I recently had a highly disappointing experience with SpiceJet Airlines at Dubai International Airport. The level of service provided was not only pathetic but also a complete disregard for rules and customer dealing behavior. The incident occurred when my flight was delayed by a staggering 12 hours, and despite the established rules, the airline failed to provide the necessary accommodation.

To my utter surprise, while my fellow passengers were offered rooms and taxis, I was denied the same privileges. This discriminatory treatment left me baffled and questioning the integrity of the airline. It is disheartening to see a lack of consistency in providing appropriate services to customers who have paid for them.

Furthermore, the behavior exhibited by the staff was ignorant and unprofessional. Their inability to address the situation adequately only added to my frustration. I expected the airline to adhere to the rules and regulations that govern such situations, but it was apparent that this was not a priority for SpiceJet.

What adds insult to injury is the fact that despite charging a significant amount for the flight, the airline failed to deliver a satisfactory level of service. This blatant disregard for customer satisfaction and the refusal to provide proper accommodation amounts to nothing short of fraud.

In conclusion, my experience with SpiceJet Airlines at Dubai International Airport was marred by their pathetic service, failure to follow rules, lack of customer dealing behavior, and discriminatory treatment. The airline's staff demonstrated ignorance and unprofessionalism, while the delay of 12 hours without proper accommodation showcased their disregard for the comfort and well-being of their customers. I strongly advise potential travelers to exercise caution when considering SpiceJet Airlines, as their actions do not align with the principles of fair and responsible service provision.

PATHETIC CUSTOMER SERVICE.
PATHETIC CUSTOMER SERVICE. They are thieves who will be taking your money and wont assist you even. Agent Name- Ashu Sharma- Location Gurgaon-- I asked to speak to a sup as he was not able to assist. He had let me wait for 30 mins but still did not transfer. They are very incompetent and should not be doing buz if this is how they treat their customers.
Airline pnr-- TKY82B

I had a complicated flight Goa-Chennai, Chennai-Dubai, Dubai-Kutaisi. The employees at the airport told me that the first flight was delayed, and because of that I didn't get on all the other flights, and the employees couldn't offer me an alternative route. Because of this I could not fly anywhere, and my Indian visa expires, which threatens me with a fine and deportation. SpiceJet employees told me that they could refund my money only for the first flight in full, but even that did not comply and deducted a fine of 2930 rubles, writing that I did not show up at check-in, although I have an official letter from the employees. Technical support did not give a damn about my claims. Of the 34,117 p. I returned only 7,047 p. By holding back all the possible penalties and taxes. My plans are ruined, my money stolen, NEVER FLY THIS AIRline!

This is with absolute frustration that i decided to write this review during yet another of your last minute reschedules i had to endure in this ungodly booking i have made for my trip from goa-dxb. A collective delay of close to 15 Hrs.

Spicejet in short is, totally unreliable, unprofessional, unethical bunch of lunatics running a scam focused on making sure to ruin your day or days with their multi level messups one cant even fathom.

None of their ground staffs are aware of what's going on, neither does your call Centre agents.
ABSOLUTE DISGRACE OF A SERVICE PROVIDER! I must say.

There are young mothers with babies and elder person sitting opposite of me as i draft this email to you.

You must be ASHAMED and embarrassed that a collective you have failed to provide a service that all of us PAID for.

Absolutely horrible service on air and on ground!

Pathetic service. Rude staff. Brainless Manager. They don't care about customer. Our flight was at 5.20AM from Goa to mumbai. They didn't notified passengers about flight cancellation. And then the staff was giving brainless responses to the customers. They were literally laughing when people raised there voice. I wont go for SpiceJet ever in my life again. Airline's business is not running profitable anyhow. And if SpiceJet just have this kind of service/attitude, then I wish it goes into such debt that if will crash like hell.

Never come across a more awful airline service than SpiceJet.

I had booked return direct flights from Mumbai to Srinagar with them. While the onward flight was preponed by 4 hours, 12 hours in advance creating mayhem in our schedules; the return flight timing was changed 4 times in the nth hour in a span of 10 hours citing their standard operational upheavals which no other airline seem to face. Finally, we were put on a via Delhi (3 hour halt) flight. I was traveling with my senior citizen mom and we ended up spending 12 hours in the airport reaching a day later in lieu of what should have taken us 3 hours. It was the most harrowing experience as my mom was a complete wreck with this ordeal. No apology was tendered. To add, in the flight from Srinagar to Delhi, the flight crew did not even bother distribute drinking water as they were busy with their banter and gimmicks.

Even if you are given a free ticket, give it a miss!

NEVER ON TIME. Even their staff laugh at their own company. We got delayed by 6 and 4 hours respectively to and fro from Mumbai to Goa.