Sparkpaws

You better hope nothing goes wrong with your order, because the service is terrible.

First off the hoodies are okay, but not "buttery soft" as they claim. I've found better quality hoodies at a cheaper price with a different brand.

I ordered three hoodies and wanted to return them. They will try anything to get you to keep the merch. They insisted I could give them as gifts. I kept declining and then they gave me the return address. The address doesn't even fully show up in USPS' system. I had to handwrite the address and then use the USPS formatted address for the label. I asked three times what the long number in the address they gave me was with no response - guess what, it's a number for the warehouse which needs to be on the package. This is because they use a third party warehouse and not their own. Lots of different brands use that warehouse and the google reviews from the truckers that pick up there are poor. That's why it takes a week and a half to ship the order.

Anyways, 20 emails back and for later I have my refund. But let me tell you that the first time they issued the refund it was in the subtotal amount. Had to email again to get the taxes refunded. They also only respond once per day at about midnight only through email, so have fun. My saga lasted about a month and from the time my package arrived to when I got a refund was about 15 days (they told me it would be three).

Not worth the headache. Buy from a better brand that cares.

We love our hoodies! They were so soft and fit perfectly! The dogs were pretty comfortable sleeping and walking in them.

I ordered three sizes of dog harnesses and a dog coat from Spark Paws to try on and return what didn't work for us. I reviewed the ENTIRE return policy before making the purchase as well to make sure I could return or exchange anything that didn't work. After determining which items wouldn't fit my pup I contacted the customer service agent for a part exchange & part return. They informed me I could either keep all the items and get a gift card OR pay for all the items to be shipped back myself. Apparently, the carefully worded "free exchanges" policy means they will ship you one replacement item, they will not pay for any of the items to be shipped back to them even if some of the items are for an exchange. After WAY too many back-and-forth confusing and frustrating email messages with customer service I chose to be issued a gift card and keep the items. Only AFTER I selected this option did the customer service agent let me know the gift card balance would be active for ONLY 30 DAYS. Ridiculous! The total card balance is $135 and now I'm scrambling to spend it all before the time period lapses. Nowhere in the Returns and Exchanges policy does it state that the store credit would have an expiration! The entire time I spoke with customer service it felt like they were doing everything in their power to keep my money. Each time they pulled out 'policies' that were not explained well, had an alternative hidden meaning, or were not published anywhere. This is shady and unethical business practices. Other than making sure I spend the entirety of this gift card, I would NOT advise buying from Spark Paws.

I ordered two dog hoodies from Spark Paws. While I followed their sizing guide, the size that they claimed would fit my dogs, is actually a better fit for ahamster or small Guinea pig. When I contacted Spark Paws to do an exchange for two hoodies in the next size up. According to their website they offer free returns and/or exchanges on your first order. When I contacted them (which is a time consuming and convoluted process in itself) they said to donate the small dog hoodies to a rescue and that they would send me a new package with two hoodies of the correct size. Roughly a month later I received a single dog hoodie-not the TWO I had paid for. The whole process literally took 4 months and I'm not even done trying to get my money refunded. I told them I don't want the hoodie and at this point I wanted to send it back and get a full refund…that is when they made the claim that I had to pay the return shipping. I'm not doing that since these came from China (there was no indication on their website that they were a foreign based company. My advice is to stay as far away from this shady site as possible. They might not be a clear cut scam but they're shady and unethical.

Love this hoodie this soft! Hoodie it is a tiny but too big but that is ok. He is building muscle and he will grow into it. It is ridiculously soft. I wish I had a hoodie this soft! All so good

My pit always gets cold in the winter (45lbs). I ordered the 2xl, and it fits really well. I got the cotton candy hoodie. I love the quality, and am going to order again today

My big guys looks so handsome in his new sweatshirt and he loves it too. Its super soft and comfy and Im kind of jealous that I dont have one too.

It is super soft and fits my dog perfectly. I love that the hood will Cover her ears if I need it too.

I put an order in realizing 5 min later the hoodies for my dogs would be too small. Sent an email requesting change to large. Got an email stating that they would put a request in for large it took 7 days for my order to be shipped was emailed and told it was to late to change and I don't understand since it took 7 days for it to ship but I also had an option to cancel order if I did not like that I would not get it by Chritmas.
Explained my disappointment in this to person I was emailing. They said they would send two large for my dogs and I could donate the smalls to an organization I said perfect. On Jan 9 deliveved two large hoodies for my dogs and have not recieved my original order of a hoodie for me and my two smalls have no tracking number for first order. Sent an email 24 hours ago have heard nothing. They say there a small family owned business but order there stuff from China feel this is not a reputable company and am out 120 for stuff I ordered
I defiantly learned my lesson to stay away from spark paws

Walter Boy loves his new sweatshirt. He definitely thinks he looks good. Highly reccomended. Thank you

It's been a month and haven't received the item I ordered. No response from customer support. I asked for a refund twice but no response.

I love it. I should have gotten it a little smaller but the quality was great and it washed really well.

Its good to finally find clothes that fits our dog right and comfortable very suitable! Super stylish

I was a little nervous it wouldnt fit just because my dog is between sizes but getting the larger size was perfect! And my dog loves it

My pup LOVES her new sweater! She is an 85 pound American Bulldog and the 4x was a perfect fit! Thank you so much!

My puppy looking adorable in this fits. Size M fits my 11lb frenchie puppy perfectly! Will be buying more!