Sparkpaws

Buyer Beware! All items are shipped from China or Asia. I'm almost at 30 days and still have not received anything and tracking from both the Asian carrier and USPS have gone dead with no action for weeks. And no response on when I can expect a refund. My suggestion is save your money, if the order ever comes in I'm guessing it's going to not be worth the money.

Definitely do not order if you need your product in any time sensitive manner. I ordered as a birthday gift. It's been 20 days since when I ordered and it still has not arrived. Customer service has been completely unhelpful. I might as well have ordered from Alibaba at this point…. Basically the same company but just with a fancier website.

4 stars for the items once they finally arrived; they fit and they're pretty nice. 2 stars for the customer experience/support when spark paws failed to meet their advertised delivery time frame. Three stars overall.

I ordered this as a christmas gift. It didn't arrive in time for christmas, despite advertised shipping times. Customer service was somewhere between unresponsive and unhelpful, customer support is basically non existent actually and items drop ship from china.

They are pretty pricey but decent quality: however do not order if you need it for a special event, it probably won't get there in time. Shipping times advertised are just false, and you won't get any support if there's a problem. They won't refund unless you ship the item (at your expense) back to china: my order was right, but if i had had a problem, this company isn't helpful or communicative with their customers. So it's like… ok. Three stars.

They've been stringing me along saying they ran out of the items I paid for, but they'll "be back in stock soon" for about 3 weeks now. Turns out they're not even a small mom & pop shop like they claim, but actually a Chinese wholesaler, which is fine, but that's not what they say on the website. They're full of lies and excuses, but so far no sign of any actual product, which is a bummer, because I was excited for the matching sweatshirts I paid $80 for.

With how much they charge I would have hoped they were a legit company. They may be registered in Ontario, but don't let that fool you! They charge top tier prices to dropship you mediocre quality sweatshop products from China.

I was a little worried after I saw all of the negative reviews on here saying that orders were late or incorrect. In my case, I didn't have any issues at all with any of this. My order came in about a week and a half after I ordered it and everything was correct. The sweatshirts are very soft and my dog and I absolutely love them so far.

This is not a US based company. When you place an order on their website, they have your order shipped from Asia to the US. Then it is forwarded to your house. That is why it takes so long to get your order. You're being charged a high price for cheap stuff from overseas, hiding behind the guise of a pretty website with nice photos. This is a get rich quick business for someone

Man I wish I had read the reviews of this site prior to ordering from them.Now I'm nervous of even receiving my items. Their sizing chart is misleading and I assumed my dog (a pitbull) would be an xl. Evidently their sizing chart claims they are 3xl-4xl. I was hoping to exchange the wrong size item I ordered by mistake but from the looks of the reviews they don't refund.

I ordered a hoodie for myself & my dog, plus a jacket for my dog. They're too small, but I'm stuck with them. They're really soft & the fabric is nice...

These items were slightly discounted the day I ordered & I guess that makes them 'clearance & final sale' which I found out the hard way when I tried to exchange the dog items for one size bigger.
The jacket was literally $2 off, still $48! That shouldn't qualify as clearance. I splurged to get something nice for my pup & now I've spent $70 on items I can't even use. They still have these items on the site in every size & color available. It's not a clearance item...
It feels misleading at best. Really disappointed customer service wasn't understanding at all. They don't let you exchange anything, I didn't even want my money back. :( so buyer beware.

I received my products after about 7/10 days and found that one of the products was 1-2 inches SMALLER than what they advertised and the other was 2-4 BIGGER than what they advertised(mind you both were ordered in the same size). My dog is 3 pounds 10 ounces and one of the XS didn't fit him and the other was too long (covers his "potty areas"). When I reached out to customer service they responded immediately and said they would replace it. I received my replacement in 5 days of talking to customer service. The quality of the products is amazing and the customer service is amazing but I wish their sizing info was more accurate and production times are advertised so customers know what to expect.

I stupidly ordered through a Facebook Ad which I always tell my own mother never to do. THEN afterwards, I started reading reviews and got extremely nervous! BUT I am here to tell you that Spark Paws is GREAT! I ordered on 2/13/23 and received my order EXACTLY two weeks later on 2/27/23. The order shipped on 2/17. That was not bad at all! The only reason I knocked off 1 star was that I don't recall the shipping and delivery time being transparent on the website. (And that was the reason I got so nervous about WHERE this item was shipping from as it took a little longer than typical standard deliveries). I live in California, USA.
The sizing chart was SPOT ON for my 62lb pit bull. I got her the 3XL Velvet Dog Hoodie and the 3XL pink checkered knit sweater. Both are great quality and really nice. Much nicer and better fit than the pj's I just bought from Chewy. I do always suggest paying with Paypal for that added level of protection but I am extremely satisfied with the products I received as well as the price I paid. What a relief and pleasant outcome!

The shipping process leaves a lot to be desired. The international shipping company provided few details and they do not have a way to contact them outside of calling a number in China. The last-mile provider lied about delivery attempts and then actually made the delivery at midnight, which caused the package to be exposed to potential thiefs and out in the rain. Spark Paws customer support was mediocre at best. They kept providing me information I already had and did not read the actual information I provided. After two emails and a chat, I finally received the correct info for the final-mile provider (by that time I had already dealt with two other shipping companies in the process). Additionally, despite measuring my dog and using the provided sizing guidelines on their website, the clothing item is very snug on my dog. I would return it but don't want to have to deal with the shipping nightmare again.

I know a lot of people have complained but I want to say mine fit great for my boxers and American bulldog. They are very nice quality and held up great when washing them. They fit great for my large dogs. Yes, they ship from China, took about 2 weeks. I have ordered from them twice. I loved them so much that I ordered more.

If you own a Frenchie, these are cute clothes. But you must really consider the sizing. As long as you make sure that's the size for your dog you should have no problems. Do not go off of human sizes or what you think the size should be. My Frenchie is 26 pounds and I get the extra large on him so it's loose a little bit. Also, my husband is usually a size large I just sized up to an extra large and it's a little loose on him. The matching outfits are adorable and I get tons of compliments.

Only positive thing about this company is they reply to your customer service emails but everything else is very disappointing. Shipping takes forever coming from China. Tracking numbers information are not in English but Chinese. Tracking numbers provided are not always accurate. Received an incomplete order after waiting close to month for items to arrive. Missing 2 items and receive 3 extras I did not order. Company refused to provide me a refund. Different materials are used to make dog hoodies and the quality of the hoodies varies depending on what you ordered. Ones made from cotton seems to have the worst quality. Sizes do not seem consistent with each hoodie. Will never order from this company again and recommend no one else does unless you want a headache and to waste your money.

Wasn't able to leave a minus star. Useless ordered a jumper paid £30.00 waited 2 weeks nothing Got in contact with them apparently they couldn't find my order and email address. Had to keep emailing finally got a refund.total waste of time.

Ordered a human / dog matching hoodie set. Details said 'final sale', no other info on the product page. I followed their measurements exactly & the dog hoodie doesn't fit, waaaay to small, nowhere near fitting. They won't refund or exchange because the items were classed as 'final sale'! They are very underhand & not transparent at all. I left a review on another website - TP. They responded to try to make it look as though they wanted to help me 'come to a resolution' I sent them a message - they replied - no refunds or exchanges. They lied & said the details regarding what 'final sale' meant were on the product page. They aren't! The only details are about a 30 day exchange and refund. You have to seek out on another page the terms & conditions of what 'final sale' means.
Also the goods aren't worth the money - even at sale prices. AVOID!

I ordered a XL for my son, and Large for his dog. The dog one says L on the tag, it'll fit a chihuahua. My son's dog is 65lbs! And the XL... it would barely fit me and I wear a medium. I asked for refunds, because clearly they are incorrectly labeled, and I get told the human one I can't get a refund on because it's a "final sale." But I can return the dog one. They purposely send incorrect labeled items, tell you they can't be returned and/or want you to pay to send the item(s) back to China.

I have been trying for a long time to get clothes that are nice for my Staffordshire bull terrier, but as many know this is a small, very muscular breed, and it is hopeless to find clothes that suit for!

Then I got to try the hoodies from SparkPaws, and they fit PERFECTLY! Really great quality, lovely fabric, smart design - so pleased! And the prices are far less than many of the others I have bought.

Thumbs up!

We got few hoodies and matching set for me and my XL Bully, they are very warm great for the colder weather coming, yes as everyone says takes little extra time wait but I personally think worth the wait