Sparkpaws

I ordered everything in the smallest size possible but their products aren't suitable for small breeds. Then, when I tried to return my purchase, I was told I would have to pay myself to ship everything back, and once they got the package they stopped answering. Now I don't have the products I ordered or my money. I would literally rather chew my own arm off than order from this company again. Buyer beware

I ordered a hoodie for my turned out to be the wrong size. Marjorie in customer service was incredibly responsive and made sure we received the right size replacement quickly.
Great service and great quality! 5 stars!

I got the cyber punk hoodie for my 25 pound mini aussie and myself. The human hoodie is true to size but I got a large for my pup and it just barely fits him. They do offer free replacements for your dog within 30 days but I didn't feel he couldn't wear it. Both hoodies seem to be really good quality and worth the money though. The products do ship from China and it took about 2 weeks for them to arrive but overall I am very happy with my purchase.

Unlike some of these negative reviews I am seeing my review is quite the opposite. I ordered two tactical collars with two leashes and two poop bag holders. The colours are vibrant and beautiful, the quality is outstanding. It took one week for them to arrive. I unfortunately ordered the wrong size collars so I contacted customer service and they said they would provide a free exchange on my first order. Instead of wanting me to send the wrong size collars back, they told me to keep them. That I could gift them to a friend or pay it forward to a dog shelter in need. I thought that was a wonderful gesture, and I am going to donate them to the rescue I got one of my dogs from! This is the kind of company you want to be ordering stuff from! Thank you spark paws and I will definitely order from you again the the future!

I hesitated buying initially and expecting to lose my money. However, the first item arrived and as described. It was too large for my bulldog so I reached out to SparkPaws about an exchange. SparkPaws sent me a smaller size at no extra charge and enabled me to donate the one I originally received to local shelter. Best service I've received in a long time and we love the hoodie.

Ordered two hoodies, two leashes, and two harnesses from them. Both leashes broke in the first month and one of the harnesses broke as well. They offered to replace them, which is nice, but the way they broke made it not worth it to me. I asked for a full refund and haven't received a response yet. I have an English bulldog and a golden retriever, so they pull...a lot. If you have dogs that like to pull on walks, do not get these harnesses or leashes.

This sweatshirt is SOOO much better than I expected. It has a super soft fuzzy interior which makes my thinskinned PitbullBoxer super happy and warm! She has basically been wearing it nonstop since we purchased this and when we take it off of her she gets mad and goes and grabs it and brings it to us to put back on her. I am very likely going to buy it in a bunch of variations to have for her through the cold months!

Shipping out of China, takes weeks to receive order, and when it finally arrived it was wrong. Didn't want to give me a refund - only exchange - which I was not interested in. Still waiting for a refund on something I didn't order. Had to pay the return postage - $11.25.
DO NOT BUY FROM THIS COMPANY!

I doubted for few month to buy a hoodie for my dog. So I bought it one week ago. I was impatient to have any news about the updates. So finally I receive my tracking number, and what I surprise, I found out that my order not sent and and just created the label AND especially my order comes from China, I already had few experiences and I was never happy about the delay. So I didn't see any information about the drop shipping and especially the delay, I could just order from AliExpress. This morning I was furious! I didn't ask for 6 weeks of delay. I'm sure the product is good but I'll never order from this site again, if you don't want to make clear that your site is doing drop shipping you HAVE TO point out the delay! I am like a naive person thought it will be England with quick shipping. I'm so disappointed, I will search another site that's more honest then this one.

These came so quickly! And omg are they cute! Our doggies are obsessed with putting these on and they fit perfectly. Izzy (white) is wearing a 3X. It is a little roomy and JJ (brown) who is about 100lbs is wearing a 4x it's more fitted but still fits comfortably. We love these!

I ordered 2 jackets for my dogs which arrived about a week after I ordered them. They were coming from China, which I wasn't aware of when I ordered.
When the coats arrived, they were too big, unsuitable for my dogs and poor quality. I sent an email to customer service, as that's the only way to return anything, and I was given 2 options. 1, keep the jackets and receive a credit note 2) return at my cost….to America.
I was annoyed at this but just wanted my money back as there was nothing else I wanted. It cost me £20 to ship the goods back. The goods were returned in EXACTLY the same condition as I received them as they were obviously too big and I hadn't even tried them in my dogs. 2 weeks after I returned the goods, I was told that they had received my return and (in bold letters) 'they were dirty' so I would have £7 deducted from my refund. I had photos of the goods before I sent them back and they were fine. All I can say is that maybe they should have the same level of quality control before they actually send goods out to their customers they they when things are returned.
I would not recommend this company to anyone unless you want to be ripped off. They are a difficult company to deal with as everything has to go by email, and frankly, they are rude and somewhat lacking in good customer service. I have received no response when I have raised the fact that the goods were not dirty, and I don't expect too.
I will definitely not use them again.

Expect your item to take a long time to get to you. Also be careful with the sizes. I have a small-medium dog and the medium hoodie wouldn't even fit a Yorkshire terrier. Needless to say, I paid for it to be returned and had to wait another 4 weeks.

The material is so soft and I was super impressed with the quality. The 4xl was too small for my my 100lb Cane Corso. I would love it if you made larger sizes for the giant breeds. I have a 120lb corso as well and there is no way he would fit the 4xl. I would be so happy if you made some larger sizes because the quality is top notch! Thanks for making such a great product!

We have been gifted hoodies for our bulldog, our $#*!zu and mom and dad (humans) and I have to say, I'm a #1 fan! Our hoodies get softer with wear (did I mention heaven on your skin) and are an excellent fit for our pooches. Mac, the bulldog, gets so excited to put his hoodie on (bulldogs don't like to be cold). I see Christmas gifts this year for my pet lovers!

Customer service was great after I ordered an incorrect size. Shop by breed for accurate sizing! Great product and nice quality!

LOVE this sweater! Can't say enough good things about it and this company! Great quality, great fit- not to mention, great customer service! Will def be buying more pieces!

Love love LOVE this hoodie. My pup has received SO many compliments. Great quality at a super affordable price. Always impressed with the fast shipping as well!

Firstly, the shipping time was insanely long. I get packages from family in South Africa faster than this. Every time I inquired, it was "on the way" but no tracking information to prove it. When I received the item, it was not as described, so I wished to return it according to the return policy stated on their website. It took 14 back and forth emails to get the shipping address for the return. 14! I asked for return instructions in each email. The one person who seems to work there jut kept offering me an exchange or gift card. I asked for a return/refund from the get go and she just would not acknowledge that. 15 emails later, I had the return address. I tracked the return package carefully (as I did not trust them) and sent them tracking info. Once the return was received at their warehouse, this employee stopped responding to me. I had to file a claim. It was the most exhausting, horrendous retail experience I have ever had. They were happy to take my money and tried everything to keep it.

I wish I could give this company a great review! But I CANNOT! I love this product, and I wish I could say I'm happy with my experience in ordering this product! But I cannot!
I placed an order on Jan 17th, 2022, for 2 human hoodies and 1 dog hoodie, for a bday gift on Feb 4th. Then, I thought I could gift them for valentine's day...
My order didn't arrive until Feb 9th, and it was wrong. I received 3 human hoodies...
I emailed them, had to take photos of the box, the outside packaging, and the hoodies with the tags... to prove my claim. I did so on Feb 10th.
I was told, after reviewing everything that I would receive a replacement dog hoodie, that I originally ordered.
Well, I STILL have nothing! I have a tracking number but the shipment has NOT been sent to date!
I am SO very disappointed!
I would give them ZERO stars for terrible customer service!

$70 for a adult and dog matching sweater that is dropped shipped directly from China? No mention of this anywhere on their very professional looking website. The wool was definitely pulled over my eyes and I assumed based on the look of the brand and the prices that I was getting QUALITY, Made in the USA Clothing. What a rip off to pay this much to a false front of a company. They literally pocketed 60-80% of what I paid as profit, then pay a sweat shop in China to make and ship their product. The owners state on their website that they "wanted a place to buy high-quality, proper-fitting dog essentials that didn't cost an arm and a leg." Well they do cost and arm and a leg, and they are not high quality and DEFINITELY NOT high value.