Southern Guarantee Moving and Storage

I hired Southern Guarantee to help with my move at the end of July. They assured me they would be there on Friday. I got an email that they subcontracted me out to We Pack Van Lines who didn't show up till Sunday. We Pack demanded more money and were unprofessional at best. I called to complain to Southern and they said take it up with the carrier. I have been promised delivery several times but no one shows up. It is now the middle of September.

BEWARE OF DISHONEST ESTIMATE.

I have a very standard one bedroom apartment set of belongings. The initial estimate call for a one bedroom apartment was done. Around $2500 was quoted. The agent continually down played needing an EXACT accuracy. Turns out they did things like quote for a bed frame and not also the mattress. Or a standard couch despite being told it was L shaped. He even said "this can be an estimate, they just don't like to find out about a pool table or something like that!"

Fast forward to the week of the move. The agent called for an exact inventory, almost scolding me for not declaring a few lamps or picture frame on the wall and how unhappy the movers would be if things like a few lamps were not declared ahead of time. Very standard items. My estimate nearly DOUBLED. It is now $4,465, I had to put down an additional 1000 deposit.

Dishonest to it's core.

I had a horrible experience with this company. They quoted me a low price on a long distance move, based on estimated cubic footage of our belongings, and guaranteed delivery within five days of pickup. One week prior to the scheduled move date, they did a detailed walk through of the items to be moved, and increased price by $700. We agreed to it against our better judgment. On the day of the move, they said the price would actually be $2,500 higher, and that the delivery would be 12 business days following pickup. When we asked for them to simply refund our deposit, they refused.

Left us without any viable options for moving on the date we had to leave town. If I could give a negative review I would. The entire process from the quote stage was set up to be deceitful and dishonest, all with the goal of screwing us over on price on the move date. Avoid this company at all costs.

Gave a date to move my mom who is 71. Never showed up or gave a call. Asked for a refund on the deposit and was unwilling to return it. Very sloppy and unprofessional Scam artist. If you are dumb enough to believe the positive review written by their employees and you use them. You deserve what you get

I contracted with this organization. Specifically needing insurance full value for my belongings. A few days prior I was notified I couldn't get the insurance in time, and I didn't need it. They also provided fake high-pressure sales tactics. Called me late and advised we are closing you need to sign the contract. I asked for a revision as the items were not reflective of what we discussed. I was flat-out lied to and advised by Matt. We only worry about the big items your fine. Integrity is poor, the owner agreed to provide a 25% refund but I could not file with the AG or the authorities. Not very professional or sense of integrity. Scammers

This company is absolutely the worst! I got a quote for a reasonable price which I should've know was too good to be true but going against my better judgment, I gave it a shot. Worse decision I could've made! Customer service was horrible, I spoke to so many different people and the guy that gave me a quote named "Jordan" never would respond back to my questions, it was like the closer it came to moving day the less I would hear from the company! On moving day, 4 men showed up to my house very well unkept and demanding mingling with even looking at my inventory, which I did not pay because I knew better! As soon as they entered my home they stated speaking to each other in Spanish which I couldn't understand so I asked the main guy what they were discussing and he literally said "Yeah, its gonna cost you more, you have mirrors and mirrored items we didn't know about." I explained to him that I discussed all this in my initial quote and in my final inventory check. Unfortunately each time I called or was called by the company, I spoke to different people each time so they had no record of the list we went over. The moving guy showed me the quote he was provided with by his company which was a different company than I paid my deposit to (I paid Southern Guarantee Moving and Storage) this was the last red flag for me! I called the Southern Guarantee Moving and Storage to ask why the moving company's quote didn't match mine and the guy I spoke with gave me excuse after excuse which ended up me asking them to leave my property and I was able to get refunded by my bank because during the whole process I had the bank representative on the phone and she could hear all what I was experiencing. Long story short the moving company that showed up to my house attempted to charge me double than my original quote and I wasn't going for it! I rented a moving truck, which cost me less! I highly recommend saving your time and money by not considering this company a total waste of my time!

Southern Guarantee Moving and Storage offered very competent services. Working with three movers was enjoyable. They did an excellent job working together and made the moving procedure go extremely well. Without a doubt, I'll utilize these people again. Highly suggested!

I called Southern Guarantee Moving and Storage about three days before the move. They were prompt and gave me fantastic service. I will refer them to all my friends in a heartbeat! On moving day, everything happened as planned, nobody broke or lost any of my things, and we did it for a short time!

A superb team arrived on time at both ends and worked hard to move my stuff quickly but carefully. Their service was a reasonable price, making moving a relaxed experience. No hesitation or reservation at all in recommending them.

We are happy to report that our relocation with Southern Guarantee Moving and Storage went off without a hitch. Since the movers were well-trained professionals, we had no worries about the safety of our possessions in their hands. My family has decided to recommend them to other families.

They were meticulous, very polite, and efficient. Nothing broke, and we moved significantly from one place to another. They took care of wrapping up furniture and removing shelves etc. The guy in the office answered all our queries and was very clear on pricing, which I appreciated. I have used them three times already. Will use them again if needed.

After the first company cancelled, I called Southern Guarantee Moving and Storage and they scheduled me the next day. The team that arrived on time, took great care of my items and completed the job an hour earlier than quoted. What started out stressful, ended great! You won't be sorry with them!

It was for the first time, we hired Southern Guarantee Moving and Storage. We put them to use in an extremely important project. They were really careful and thorough. I can't say enough good things about the moving business. Thanks Guys!

Upon my initial phone contact to Max, he promptly set up an appointment for me. My team was excellent people I could trust to do their best no matter the situation. Excellent work; strongly suggested.

Great mover men arrived promptly, very efficiently and would be used again in the future. They were very professional, efficient, and friendly, and their customer service was helpful with amending my booking. Thank you.

They arrived 15 minutes early for our scheduled time, assessed the furniture that needed to be moved, and got to work immediately. One bedroom set, two sofas, one accent chair, a dining table, and a TV stand all required moving. It took them 3.5 hours, and Southern Guarantee Moving and Storage arrived without mishap! We will always count on this team for our moving needs!

At the conclusion of my last move, when I mentioned that there were boxes missing, the driver was really pleasant and professional, and they were eventually able to locate them. I know mistakes happen but the paramount responsibility of any company is how such things are dealt with.

The three guys who showed up worked fast and hard. The movers disassembled and reassembled a few pieces of our more oversized furniture. No damages to any of our stuff. Overall, it was a great experience. Their quote and pricing were transparent, and they offered a nice discount for paying in cash. I would recommend them to anyone!

Incredibly, the four movers we hired were able to help us relocate two families in only two days. High degrees of civility and helpfulness were routinely demonstrated by Miller and Max. Our group of four men is the finest choice for this task. Nothing was broken or lost. Regarding this portion of the transfer, I was pretty apprehensive. Clever and highly efficient, we will be recommending your business to everyone we know.