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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I've just had a baby and wanted something to rep what I have experienced. I bought both personalised and soufeel charms. They're amazing thanks so much!
I have ordered many items from Soufeel and have been nothing but pleased with the quality of the product, customer service and comments I have received while wearing the beads. I have lost one of my beads due to the design of the bead, wrote Soufeel and they credited my account for the price of the bead. They have been wonderful to work with.
Hey Krislyn, thanks for your kind words. We appreciate your support very much. -Rosa
I'm happy that my order arrived and was really delivered to me in Manila. They have very competitive price and promos. I love the quality of the product. They have a certificate inside which is cool. Their support is responsive and assuring. I got all my product in good taste.
Hope they continue to have good designs, increased online security, and good delivery service.
We appreciate your positive review, Julie! We're always here to help and will keep the good work. Enjoy your weekend! -Rosa
I bought my charm in memory of my much loved dog. Who sadly is no longer with us.my charm is a beautiful reminder.the charm sits on my pandora bracelet lovely. Thank you.
Keep memory in the personalized photo charm, Nicola. Glad to hear you love it. -Rosa
Il mio charm è bellissimo!
Personale affidabile e competente.
Consiglio vivamente e acquisterò nuovamente da voi.
Grazie infinitamente!
Aurora, Grazie!
Ordered a charm for a wedding present! I was amazed by how quickly it got to me. Also how good the charm was! I loved it and was a great present. Thank you soo much will be ordering again from here! Xx
Thank you for your positive review, ashleigh! Can't wait to shop with you again soon. -Rosa
Ordered 4 personalised charms and they were all perfect. A couple of my pictures I used were a good year old but you can't tell at all really good quality. Definitely recommend and will be using again myself. :)
Thank you for your positive review, Alex! Enjoy your shopping here! -Rosa
After wearing my bracelet with this charm for quite awhile now, I really love it! No need to take out pictures of the grandkids. I just show off the picture in my charm. It may be small, but it's very clear and so precious to me!
Linda, we are so glad to hear you love the personalized photo charm with a picture of your 2 grandkids inside. Enjoy your shopping here! -Rosa
I ordered a gift for my daughter in law from this company, and paid for rush shipping. My order was late and they sent me a 10.00 off coupon for their screw up! Now a week after finally got my order I come to find my bank account has been comprised! Charges were made out of China / where this company is located, charges were made on a gaming website called Frontline PC. I would run for the hills before ordering from this scamming company again. Save yourself a headache and do NOT order from them
Terri, we are so sorry your bank account was compromised. Our security team found the cause and fixed the problem on 4/29. Although our website met the latest industry security standards, including being PCI compliant, hackers were able to upload a Trojan virus that intercepted credit card info as it’s being processed. We believe this effected orders placed before 4/29. We can assure you our site is now more secure than ever, and we have implemented the most advance security measures so this does not happen again. Our customers’ security and privacy has always been a top priority so we are terribly ashamed, embarrassed and sorry this happened to you. We were unable to locate your order information based on your name, could you private your email address or order number, and we will help you check the problem. -Rosa
The service was good but I questioned the security of their site after my first order when my credit card information was used fraudulently at an international site. Soufeel customer service assured me it was not their site... So, a month later, I decided to order again, but with a different credit card that I seldom use. Again, my credit card information was stolen again from a card I hardly use. Shame on Soufeel for not acknowledging this issue... I am very disappointed in the security of my private information.
G D., we are so sorry your credit card info was stolen from our website. Our security team found the cause and fixed the problem on 4/29. Although our website met the latest industry security standards, including being PCI compliant, hackers were able to upload a Trojan virus that intercepted credit card info as it’s being processed. We believe this effected roughly 100-120 orders placed before 4/29. We can assure you our site is now more secure than ever, and we have implemented the most advance security measures so this does not happen again. Our customers’ security and privacy has always been a top priority so we are terribly ashamed, embarrassed and sorry this happened to you. We were unable to locate your order information based on your name, could you private your email address or order number, and we will help you check the problem. In time, we hope to win back your trust and confidence, and as a small token of our appreciation for your understanding, please send an email to our customer team cs@soufeel.com, and we will help you check your order detail infromation, and we will offer a “thank you” gift from our entire team.-Rosa
I ordered my custom photo charm on April 26th 2016 and I received it 17 days later. I was told the order would take 3 to 5 days to process and the shipping would be 0 to 4 days to get to me. Those were exactly their words. It should have been to me in time for a Mother's Day present and it was not. It didn't show up till the following weekend. With that amount of delay in shipping in all likelihood it was done in China and sent here. They also told me that the customs paperwork would say that this was made out of copper so that there would be less tax for them on the package. And I found no markings on the charm that said it was sterling silver like it was advertised.
The little charm also was much much smaller then was measured or that appeared in the ad. It is teeny tiny probably smaller than your pinky fingernail. I will never order from them again and I don't like false advertising like this.
Mimi, such as the heart personalized photo charm, which is 10.5 mm high, 11.5 mm wide, the hole is 4.8 mm wide, and the picture is 8-9 mm wide, 100% 925 sterling silver with 925 marked on the products. Because it is a handmade item, generally speaking it will take us 3-5 days to make it, and then handed over to quality control department. If it does not pass the quality process, it should be sent back to production, to be remade. We hope to send customers quality products, sometimes which may prolong the processing time in re-making the product. We were unable to locate your order information, and could you private message your order number via email cs@soufeel.com, and our customer service representative will be glad to assist you. -Rosa
These are basically realistic priced Pandora pieces, haha! My wife found the site online, I mulled over what all to get her (bracelet with six charms, two of them personalized beautifully!), placed my order, goods were here within two weeks (picture personalization added time, naturally). Was able to take advantage of some sales, and a couple BOGO deals too. Can't say enough good things about Soufeel, I'll definitely be back to find more goodies for my wife! :D Cheers
Anthony, thank you for your positive review and sweet words! Enjoy your shopping and have a great weekend! -Rosa
I am not sure why some people had negative things to say. My experience with this company was AMAZING. They were responsive, friendly, polite and accommodating to my questions and request.
The time between the custom memorial charms and delivery was short and the packaging of the product was very nice with a care to ensure the safety of the product.
I have ordered 3 separate times from them and each time was great. If you want a great product with awesome customer service. This is the place to go.
Kathy, thanks for your kind words, we think you’re pretty amazing, too! Your consideration and support to us will give us a lot of energy to provide better products and service. Happy weekend! -Rosa
After being quoted 4-5 business days for processing, two weeks later I my stuff still hasn't shipped. Their customer service page is just a mess of Latin filler text. No number to call, no email. The credit card number I used to pay for my order was stolen less than a week after ordering from Soufeel, racking up charges at hotels and pool supply stores. Given that I can't reach anyone about the status of my order, all signs point to a fraudulent overseas company. I don't know any "real life" people who have been successful ordering from this company... I suspect a lot of the positive reviews here are bought and paid for. Such a waste.
Caitlin, we are so sorry your credit card info was stolen from our website. Our security team found the cause and fixed the problem on 4/29. Although our website met the latest industry security standards, including being PCI compliant, hackers were able to upload a Trojan virus that intercepted credit card info as it’s being processed. We believe this effected roughly 100-120 orders placed before 4/29. We can assure you our site is now more secure than ever, and we have implemented the most advance security measures so this does not happen again. Our customers’ security and privacy has always been a top priority so we are terribly ashamed, embarrassed and sorry this happened to you. We were unable to locate your order information based on your name, could you private your email address or order number, and we will help you check the problem. In time, we hope to win back your trust and confidence, and as a small token of our appreciation for your understanding, please send an email to our customer team cs@soufeel.com, and we will help you check your order detail information, and we will offer a “thank you” gift from our entire team. By the way, There are many ways that you can make contact with us. Our telephone number is 1-844-294-7875 (Mon.- Fri. 9:00 AM - 6:00 PM PST), or please contact us via cs@soufeel.com, submit a ticket, or Live Help on our website. Our customer service representatives will be glad to help check the order status. -Rosa
They were very quick to respond to my emails. And the pieces are stunning quality! The prices are the best aswell seriously they cant be beat. Very honest.
Thank you for your positive review, Christina! We are always here to help! -Rosa
I love the charms and I love that I can use the charms in my pandora bracelet... they have better designs and the best is that you can add your pictures at the charms...
I didn't give them 5 stars because their shipping is sucks you need to wait 2 to 3 weeks and if you order in a holliday like february 14 or mothers day you can wait a month or more to get your charms...
Angelica, thank you for your review! The personalized photo charm is handmade item, generally speaking it will take us 3-5 days to make it, and then handed over to quality control department. If it does not pass the quality process, it should be sent back to production, to be remade. We hope to send customers quality products, sometimes which may prolong the processing time in re-making the product. Certainly, we will check the whole procedure, and improve our delivery service, to win your total satisfaction back! -Rosa
I tried Soufeel because my mom got me a Pandora, but the charms are expensive! Then I found Soufeel online as an affordable alternative. I browsed through the website and I like the designs. Also the freebies and free shipping.
The customer service is great, constantly getting in touch with me. My order arrived quickly, less than 2 weeks! I was thrilled when I got the delivery. The paper bag, box and the pouch are pretty. The jewellery are in good condition. Shiny, white and sparkly silver. The charms are detailed. I'm thinking of orde ring again. I hope I get the same experience. Thank you Soufeel!
P.S.: Check out the pictures I took, it is soooo pretty!^_^
Thanks so much for your kind words, Zirus! We can't wait to shop with you again soon. -Rosa
Their 365 days guarantee is legit! I returned a few items last month and soufeel is sending me back the replacements. Their chat service is awesome. Would have given it 5 stars but I had bad experience thru their email customer service. But all in all they are great! Love my charms and they are still in great shape post 10months. Thank you soufeel!
Regielyn, thanks so much for your positive feedback! We are always here to help! -Rosa
I love my bracelet and charms! They personalized a couple of mines with family pictures for a very good price! You can't get that at pandora or tiffanys. I have all 3 products and by far I am loving Soufeel much better :)
Thank you for your positive feedback, Nina! Glad to hear you love our products, and have a wonderful weekend! -Rosa
I only has standard shipping delivery which did take a while, I was in no rush but I messaged customer service team via their web page and the investigated for me immediately, I did receive my charm that day st the post office, it's perfect! And they couldn't have been more helpful great help and lovely, and what a bargain something so sentimental X
Thank you for your positive feedback, Jody! We are always here to help. Happy weekend! -Rosa
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the sweet post, Jade! Keep the memorable personalized charms, keep memory. -Rosa