- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a gift for my daughter in law from this company, and paid for rush shipping. My order was late and they sent me a 10.00 off coupon for their screw up! Now a week after finally got my order I come to find my bank account has been comprised! Charges were made out of China / where this company is located, charges were made on a gaming website called Frontline PC. I would run for the hills before ordering from this scamming company again. Save yourself a headache and do NOT order from them
Terri H.'s review of Soufeel earned 5 Very Helpful votes
Terri hasn’t received any thanks yous.
Terri doesn’t have any fans yet.
Terri isn’t following anybody yet.
Empty.
Terri, we are so sorry your bank account was compromised. Our security team found the cause and fixed the problem on 4/29. Although our website met the latest industry security standards, including being PCI compliant, hackers were able to upload a Trojan virus that intercepted credit card info as it’s being processed. We believe this effected orders placed before 4/29. We can assure you our site is now more secure than ever, and we have implemented the most advance security measures so this does not happen again. Our customers’ security and privacy has always been a top priority so we are terribly ashamed, embarrassed and sorry this happened to you. We were unable to locate your order information based on your name, could you private your email address or order number, and we will help you check the problem. -Rosa