On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This company is absolutely $#*! I've ordered the charm about a month ago and I haven't got the charm! They've sent me loads of emails saying I've sent the wrong address and I'm messaged them the right address and they've $#*!ing sent it to a bloody different address absolutely wast of time this company spent shipping fees twice and still haven't got it!
My bracelet and charms are amazing. Very good quality. Will order again soon. Thank you SOUFEEL
Thank you for your positive review, Patrycja! Enjoy your shopping here! -Rosa
Do not buy
Ordered a personalised charm. Hasn't been delivered, Paid on the 15th March. Tried emailing them. Doesn't send and the phone number isn't recognised.
Unsure why. Not happy I've had to pay for something I've not got
Spam
Cameron, we were unable to locate your order information based on your name, could you private your order number or your email to us? There are many ways that you can make contact with us. Our telephone number is 1-844-294-7875 (Mon.- Fri. 9:00 AM - 6:00 PM PST), or please contact us via cs@soufeel.com, submit a ticket, or Live Help on our website. Our customer service representatives will be glad to help check the order status. -Rosa
Great site for awesome trinkets. Friendly, available, knowledgeable and helpful staff (hard to find these days. Addresses concerns as soon as possible.
I will definitely be making more purchases
I am french and I am always satisfied of my products. Charms are very attractive, cheaper than Pandora ones but as beautiful as them. Very good quality of products. We have to wait about 8 days to receive our order. For me, deadlines are always respected and you are able to follow the shipping of your order on the website. I recommend this website. I love Soufeel! Tiffany Labalette, Saint-Omet FRANCE (62)
I am so very pleased not only with the quality of my items but the speedy proffesional customer support
I did not think my item would arrive in time for my granddaughters 21st birthday and sent an email to soufeel customer service, not only did they ask me what I would like them to do but made sure the correct item was sent in fast response.
So very pleased with this company will definitely buy from again I cannot praise them enough
Sofeel it's a very affordable choice for buying jewelry. I think for me is the best of al and cant stop bjying from them
I ordered my photo charm about a week ago. I read bad reviews for the most part, after placing my order then i figured i wasted my money. Not the case! I got a confirmation mins after placing my order. Days later i got tracking info. Days later i received my charm. I had my charm in less than one week. The charm looks great. It fits slightly big on my pandora bracelet but thats okay. The picture was a little dark but i think that was just my gray color background. Overall i am so happy to have a charm with my baby's picture on it. I love it! Will I order more picture charms! Definitely recommend it!
I ordered a photo charm on March 7th and never received a conformation of my order I have submitted 2 tickets and the only answer I got was their automated response. After reading reviews I understand I haven't waited as long as some other people but If you are concerned about placing an order with an unknown company and like receipts or order conformations and customer service that you can contact THIS IS NOT THE COMPANY FOR YOU. Honestly I don't even care if my photo charm is wonderful or terrible because the crappy customer service has put a rain cloud over this whole experience.
Leslie, we're sorry to hear that this has been your experience. I understand your concern about your first order from us. We were unable to locate your order information based on your name, could you private your order number or your email to us? There are many ways that you can make contact with us. Our telephone number is 1-844-294-7875 (Mon.- Fri. 9:00 AM - 6:00 PM PST), or please contact us via cs@soufeel.com, submit a ticket, or Live Help on our website. Our customer service representatives will be glad to help check the order status. -Rosa
I ordered my personalised photo beads a few weeks ago and they came in record time. They are a bit smaller than expected and the picture is difficult to see due to its size but the clarity of the image and the craftsmanship of the bead makes up for that. I will definitely buy from here again. Thank you so much.
The postal carrier damaged the earrings I ordered. Amy immediately sent me a new pair and they are perfect. Thanks Amy.
I was dubious after reading some of the reviews on there page, But they answered all my emails and my photo charm arrived 3 weeks after ordering. Make sure you order within plenty of time (bearing in mind they are coming from China). I will be using them again xx
I have an exceptional impression about Soufeel and their products.
I have a wonderful bracelet with three charms and I can't help myself to order new ones.
They are also very prompt and when I had a little problem, they made ALL they could to solve it. Proffessional, Wonderful products!
Around me, all my friends have now Soufeel bracelet :), I was a good start:)
Thank you, Soufeel!
So far I have made two purchases and I have received one. I received a bracelet with several charms and they are absolutely beautiful! The quality and detail is superb! They far exceeded my expectations and the pictures online do not do them Justice! One of my daughters has a Pandora bracelet and I think that mine is just as beautiful if not more beautiful than hers! I also had an experience with customer service today. One of the stopper beads that I received in my first order was missing the rubber piece on the inside which enables the bead 2 not move on the bracelet so I noticed that the live chat was available and I spoke to someone on live chat and he was so helpful and is sending out a replacement for me today! I cannot recommend this company enough for their attention to detail and their customer service not to mention the prices are incredibly good for the quality that you are getting!
Before ordering from this company please do yourself this favor -Run! The absolute worst customer service I have ever received! Their statement of 3-5 days to handcraft and 4-7 business days for shipping is a joke. Each time I contacted the company to find my order I received a different reply and story as to why it was delayed and how they were upgrading their shipping system. This is obviously an overseas company with a US address that doesn't bother to ever try to stand behind their statements. Well over a month before I ever received my order, only reason I gave 1 star was because I don't think I can give zero
Great service. Love the product just wish I got it sooner. Australia Post lost my first order, but Soufeel reordered and kept intouch with me when I followed it up.
Has anyone ordered anything from Australia? If so how long did it take till you received it.
Bad experience ordered my daughters charms on 4th Feb 2016 for her birthday on 10th Feb received on 5th march 2016 goods come and look very cheap quality so I would recommend you go else were got a despute ongoing with pay pal
Order did take longer than I expected. It was a personalized item with a photo, plus website said they were updating order system so with that & it being a personalized item, expected that it would take a little extra time but not that much. Other than that, so far, I'm happy with the product I received. The customer service agent that helped me was great. I was able to use the online chat & she even gave me her email address & kept me posted on the progress of the order. Will probably place another order in the future & if it's not a personalized item, hoping it will arrive sooner.
Thanks!
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Osacr, we're very sorry to hear that. Your frustrations are understandable, and we're sadden that we've sent your order to wrong address. Please know that we've shared your feedback with our teams. -Rosa