- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered my custom photo charm on April 26th 2016 and I received it 17 days later. I was told the order would take 3 to 5 days to process and the shipping would be 0 to 4 days to get to me. Those were exactly their words. It should have been to me in time for a Mother's Day present and it was not. It didn't show up till the following weekend. With that amount of delay in shipping in all likelihood it was done in China and sent here. They also told me that the customs paperwork would say that this was made out of copper so that there would be less tax for them on the package. And I found no markings on the charm that said it was sterling silver like it was advertised.
The little charm also was much much smaller then was measured or that appeared in the ad. It is teeny tiny probably smaller than your pinky fingernail. I will never order from them again and I don't like false advertising like this.
Mimi G.'s review of Soufeel earned 8 Very Helpful votes
Mimi hasn’t received any thanks yous.
Mimi doesn’t have any fans yet.
Mimi isn’t following anybody yet.
Empty.
Mimi, such as the heart personalized photo charm, which is 10.5 mm high, 11.5 mm wide, the hole is 4.8 mm wide, and the picture is 8-9 mm wide, 100% 925 sterling silver with 925 marked on the products. Because it is a handmade item, generally speaking it will take us 3-5 days to make it, and then handed over to quality control department. If it does not pass the quality process, it should be sent back to production, to be remade. We hope to send customers quality products, sometimes which may prolong the processing time in re-making the product. We were unable to locate your order information, and could you private message your order number via email cs@soufeel.com, and our customer service representative will be glad to assist you. -Rosa