SoufeelReviews 915

I love, love my soufeel bracelets. I ordered from the website 5 times. Never had a problem with delivery. My first three sets of order was ordered in November after thanksgiving and received it a least over a week. The other two orders were after Christmas and received at least 5-7 business days. All of the charms are beautiful. My friends thought I am wearing a pandora because the silver charms are really pretty... will order again..

I placed an order on DECEMBER 1st, and have been given excuse after excuse as to why the order has not shipped. This was the 2nd of 2 orders I placed on the same day. The first order shipped within a week, so when my 2nd order was not here after 2 weeks, I called. I emailed. I finally put them on blatant on their Facebook page and got a response... imagine that. They had "a system issue," and they would get it shipped asap. A week goes by... now it's Christmas, and still nothing. Now they say one of the items I ordered is out of stock and wouldn't be available til Dec. 28. Fine. They wanted to ship it separately from the rest of my order and I refused. I want it all at the same time. That day came and went... and the order is still in processing status. I messaged them AGAIN... now they said it wouldn't be available let until January 3. A whole MONTH after I placed this order! And yet, again, as of January 3rd, I'm told that it won't be available until January 8th. I am never ordering from these incompetent idiots ever again. Oh, by the way, nothing has changed, it's now January 10th, almost a month and a half since this order was placed, and I'm still waiting on my $130 order to be shipped! The Better Business Bureau will be getting a call for sure!

Processed an order for a personalized charm on November 26th. Due to the holiday season even purchased express shipping to ensure arrival prior to Christmas. Shipment did not take place on the ordered item until December 14th in which when reviewing the progress remained in a "processing" status for days. Contacted customer service support that advised there was nothing they could do as the courier service was delayed and they had just been notified. Contacted the courier directly and was told a completely different story, that the vender had created a shipping label however had yet shbmittted the package for delivery. Clearly what was told by customer service support being incorrect and a complete lie. Contacted customer service support again, told yet again there was nothing they could or would do at that time. My package finally arrived after the Christmas holiday in which I was again very disappointed. The engraving that was added at an additional cost was so little and unclear that it was barely visable. The picture provided had been adjusted and cut off. I am very very very dissatisfied and disappointed in the product and service provided. I will never do business with this company again and will ensure everyone I know does the same.

I ordered a necklace from soufeel December 20,2017. Here it is January 6th, 2017 and yet still have not recieved the necklace which was ordered to be a Christmas gift. I am highly disappointed. I contacted the customer services plenty of times and they keep giving me the run around. Also I wouldn't have ordered from soufeel had I known it was a China based company even though it claims to be US based. My order says shipped and the usps hasn't even recieved my package. Just avoid purchasing from this company, THEY ARE RIP OFFS!