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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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Ordering with Soufeel was easy enough but after seeing some of the comments online I started worrying about everything. I placed my order Easter weekend April 17th and then emailed Soufeel a few days later. Martha responded within half a day, assured me if my order didn't get to me then that would be their responsibility. She assured me they would assist me with whatever I needed to know and that my order had been shipped, so I was happy. Late on the 3rd of May I sent another email, Vera responded 4th May showing me my order had been processed in Dieppe, NB I think on the 3rd and should be with me shortly. Well, my order arrived later that day, well packaged and I love my bracelets and charms. If this is the level of service you will offer me Soufeel then I will be ordering again. Thank you, Solena.
The customer service very friendly and helpful. All the items I have received were perfect, look even better than on the pictures. I just did my second order, can not stop buying these beautiful jewelleries.
We appreciate the confidence you have placed in us, Angelika! We look forward to providing you with the best possible service in near future.- Caroline
I have ordered multiple customized charms from Soufeel and been extremely pleased with my purchases. The customer service is great, and you get exactly what you order.
We appreciate the confidence you have placed in us, Kelley! We look forward to providing you with the best possible service in near future!-Caroline
I ordered my charm last week and received it today. Not only did I get an email & cell phone text message to let me know that my delivery was in transit, but I also got an email & text confirming when it had been delivered! I'm happy to say that it looks exactly the way I envisioned and I love it!
Thank you so much Tiffany! We are so happy that you are satisfied with our service and products. We will gladly relay your positive feedback to our team. We will work hard on providing all of you the best and most beautiful products in the future. Best regards!- Alison
I received my order! Thank you for your time! Is gorgeous! I ordered quickly and easily order we received in 10 days! Product is awesome!
We appreciate the confidence you have placed in us, Elisabeta! We look forward to providing you with the best possible service in near future.
They have got to find another way for people to track their items, because that's really ridiculous. It's been 3 weeks i've complained twice, it says after its shipped it takes 2-4 business days. That's bull
Dear customer, we apologize for all the inconvenience caused to you. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com with your order number and more details? No worries, our customer service representatives will solve this as soon as possible. Best regards!- Alison
Absolutely amazing service and quality best ever I will be back can't thank you guys enough for the great quality and service thank you
Thanks for your encouragement, Kim! We will continue in our efforts to do anything. Best regards!- Alison
Adorei minha compra na soufeel, as peças são lindas demais!
Chegou muito rápido e pude acompanhar pelo correio a mercadoria em trânsito.
Estou feliz em ouvir isso, Elisabete! Vou ter a certeza de partilhar as suas amáveis palavras com as nossas equipas. Tenha um resto maravilhoso de sua semana. - Alison
Excellent product with great value for money. Good customer service and on time delivery. Highly recommend Soufeel :)
We appreciate the confidence you have placed in us, Candice! We look forward to providing you with the best possible service in near future. Thank you!- Alison
I found this website too late. :( I wish I had earlier.
Made an order last April 1,2017 from Soufeel.com and had a conversation with a representative over live chat to clarify about shipping details that my items will arrive from 6-12 days to my location (Cebu, Philippines) before I placed an order. Now it worries me reading those reviews especially my orders are still in processing status yet the charges are already debited to my account and it's over 2 days since my purchase. Live chat seem always unavailable after I purchased. I am in constant check with my account to see my order's progress and awaiting for the tracking number to be provided but it appeared to be slow. I was hoping to do another purchase but with what I'm seeing with my first, I am doubtful to make my 2nd. Maybe not anymore. I probably go Amazon.com next time where service is highly reliable with high level of response. Thank you.
We apologize for all the inconvenience caused to you, Ethel! No purchase at Soufeel.com is complete until you are completely satisfied. Firstly, could you send an email to cs@soufeel.com with your order number or email address? For your security please do not post your private order info here on the public wall. We only wish to serve you well. Thank you! - Alison
COMPRE UN DIJE CON LA FOTO DE MI HIJA Y QUEDO MUY BONITO, HE COMPRADO VARIAS VECES AQUI Y TODO ES COMO LO ESPERABA.
Gracias por darnos la oportunidad de servirle, BEYSI. Estamos felices de saber que usted ama nuestros artículos, y estaré seguro de compartir sus palabras amables con nuestros equipos. ¡Que tengas un buen día! -Alison
I ordered photo charms for mothers day for my mom and grandma. I was nervous after reading reviews, but couldn't be more happy! Received them today, less than a week after i ordered them and they are beautiful. Some reviews said that they were rough around the edges but mine were not. I am happy that I not only ordered these two charms but placed another order for 4 more charms!
Happy to hear this, sarah! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.
I am done with them. They swapped items in my cart for other items I did not order. I ordered two spacers; they sent me one. I ordered two of the Ice bead, they sent me one. They added two other beads that I did not order to replace the two I did not get. I think they do this so you will have to go back and order again. The prices also change from what was on their site, to a higher number. You will not see this, until you get your confirmation email. Not a trustworthy company.
Please accept our apology for all the inconvenience caused to you, Pam! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com with your order number and more details? No worries, our customer service representatives will solve this as soon as possible. Thank you!
TERRIBLE SERVICE! I ordered 2 charms that were suppose to get here in "2-3 business day" Never got them! They don't even want to give me my money back! It's better to pay more for other charms but Atleast you'll be save and they will be guaranteed!
We are sorry to let you down, Karla! No purchase at Soufeel.com is complete until you are completely satisfied. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com with your order number and more details? For your security please do not post your private order info here on the public wall. Thank you! -Caroline
Placed my order on March 14 and received it on March 21. Imagine shipping to Hawaii, that was fast compare to others. The products met my expectations and I will order again..
We really appreciate your feedback regarding our products and shipping time, Catherine! We look forward to providing you with the best possible service in near future. - Tiki
Sehr schnelle und freundliche Beratung. Ich mag die Produkte sehr und Bestelle mit Sicherheit bald wieder.
Glücklich, das zu hören, Anke! Wir freuen uns darauf, Ihnen in Zukunft den bestmöglichen Service zu bieten. -Tiki
Be aware of this company; they look like they make beautiful jewelry, however, they are frauds. I ordered a heart necklace with a picture of my mom and I (chain included) for her birthday on Saturday, February 18,2017. Obviously I was going to have to wait until that following Monday for them to start making it (which they said would take up to 3 days). It is March 8,2017 and she has still NOT received the necklace.
I called USPS because Soufeel bought a shipping label, however, it was never sent. I contacted them and they told me it was sent and gave me a fake tracking #. Another representative reached out to me after I was persistent that USPS said they haven't gotten a package to deliver. She then proceeded to tell me she checked and they had to remake it; so basically they NEVER sent it. And offered a raggedy $5 to be credited back to the account.
I will go to another jewelry company. EVERYBODY please be aware of this company. Go somewhere else where they will appreciate your money and actually treat you like a valued customer. And make sure you look at all of the bad reviews, because they are all being truthful. Horrible experience Soufeel
We apologize for all the inconvenience and misunderstanding caused to you, Courtney! No purchase at Soufeel.com is complete until you are completely satisfied. I will be sure to share your experience with our teams to solve the problem as soon as possible. Firstly, could you send an email to cs@soufeel.com with your order number or email address? For your security please do not post your private order info here on the public wall. We only wish to serve you well. Thank you! -Tiki
My daughter bought me a bracelet for Christmas with photo hearts of my grandsons. The pictures in the hearts have edges and the one has a line in the clear covering. The last bead that was just a plain bead had a rubber type thing in it and that came out of the center of the bead and it looks ugly now. The beads are extremely heavy too!
We are sorry to let you down, Dana! No purchase at Soufeel.com is complete until you are completely satisfied. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com with your order number and more details? For your security please do not post your private order info here on the public wall. Thank you! -Tiki
Loveeeed it... I ordered my mom a charm with our picture on it... SHE ABSOLUTELY LOVED IT! Shipping was great...
We are so happy that you are satisfied with Soufeel products, Stephanie! We will continue in our efforts to provide you with the best possible service. -Tiki
Everything is awesome! I love the jewelry, the prices are reasonable, selection is great, quality is superb and they have the BEST customer service agent I've ever dealt with! He really cares and it shows! I have placed several orders and not a single problem! We love Soufeel!
Hank you for giving us the opportunity to serve you, Patricia. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day! -Stella
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your valued business, Solly! We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. Best regards!- Alison