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Be aware of this company; they look like they make beautiful jewelry, however, they are frauds. I ordered a heart necklace with a picture of my mom and I (chain included) for her birthday on Saturday, February 18,2017. Obviously I was going to have to wait until that following Monday for them to start making it (which they said would take up to 3 days). It is March 8,2017 and she has still NOT received the necklace.
I called USPS because Soufeel bought a shipping label, however, it was never sent. I contacted them and they told me it was sent and gave me a fake tracking #. Another representative reached out to me after I was persistent that USPS said they haven't gotten a package to deliver. She then proceeded to tell me she checked and they had to remake it; so basically they NEVER sent it. And offered a raggedy $5 to be credited back to the account.
I will go to another jewelry company. EVERYBODY please be aware of this company. Go somewhere else where they will appreciate your money and actually treat you like a valued customer. And make sure you look at all of the bad reviews, because they are all being truthful. Horrible experience Soufeel
Courtney C.'s review of Soufeel earned a Very Helpful vote
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We apologize for all the inconvenience and misunderstanding caused to you, Courtney! No purchase at Soufeel.com is complete until you are completely satisfied. I will be sure to share your experience with our teams to solve the problem as soon as possible. Firstly, could you send an email to cs@soufeel.com with your order number or email address? For your security please do not post your private order info here on the public wall. We only wish to serve you well. Thank you! -Tiki