Soma Intimates

First time placing an order and it appears they do not honor returns per the policy.
Horrible horrible, it's as you are forced to keep their product.

I purchased 2 wireless bras from Soma in Montgomery mall in Washington DC in September. 2023 To say they have come
Apart all over and torn is saying it nicely. I truly am so disappointed as these Bras are not CHEAP!

While I love my Soma bras and wouldn't live without them I will never purchase any of their items on line even knowing my exact size. It was not about the product but about the service to return an item (bra) that I had never purchased before.
I tried calling, contacting and going through the entire internet to try and return via mail and I failed to contact with anyone who could assist me. While I could and will return in person the only stores available to me in Florida are completely out of my travel. The closest store is over an hour's drive (Broward County) and I live in Miami (Miami-Dade County). It is quite perplexing that a City as Cosmpolitan and with such high end stores that Soma does not have an available store in Miami, Florida. That said, I will have to take time to drive all the way to Broward in order to return one bralette that did not fit properly. They lost my purchases on line and will not buy as often as I wanted do to the travel and commute. My 4 Stars are for the product but I would have given a 1 Star for Customer Service.

I bought two of the cool night pajama sets. Ive only had them a little over a week or two. One already has a rip in the pants. They are my size and I just put them on and go to bed. I washed them in delicate since there are no instructions I've found on how to wash them. They were on sale so you can imagine if I paid full price how even more disappointed I would be. Also they do not keep me cool. I get hot at night and thought great I can sleep better. I'm better off in a thin halter tee and shorts. I expected more.

I needed a panty with no show panty lines and the boy short from Soma looked like the ones to try. I will not be wearing them. The boy short panties have a plastic lining on the bottom of the leg, I suppose to hold it in place, but unfortunately it doesn't work. The front of the legs ride and bunch up in the front, making it a visible lump through the pant. The back is seamless, but it's definitely not worth the money.

I order from Soma all the time and never have any problems. I will sometimes get things that I've ordered within 3 days of placing the order! They get a good grade!

I purchase 4 bras and 1 Balconette at two different times, and in less then 6 months 4 of my bras under wire has cut the bra and popped out, which at that point the wire cut my breast. I'm so happy that at least the Balconette is still intact. I will never purchase a bra from this company ever again. Change the wire in your bras Soma.

Terrible customer service! Both online chats and by phone. Very rude! Online chat person just closed the chat! Not willing to fix their own mistakes! So so disappointed! Will never purchase again and not their customer anymore and wouldn't advise to anybody.

This is the worst bra ever purchased! Spent a lot of money thinking I was buying higher quality only to have it fail not even six months later. Wire is poking through and jabbing me under my arms yet Customer service wants to give me a $25 off my next purchase! Never again! Keep your $25 and make better bras and a warning to anyone else looking at soma. Beware.

Bought 3 Vanishing 360 underwire bras in October 2022. Followed washing instructions to a tee. Today 6 months later noticed material on band separating.Appears fabric is glued together not stitched. Called customer service and was told over 60 days so sorry no refund of any kind. Will never buy anything from them again. You'd think they'd stand behind their products

Ordered their overpriced ($40) bras on Monday, they claimed it was made ready for USPS shipment by Wednesday. However, USPS Tracking doesn't reflect that they picked them up (it's now Friday). Given the bras are made in Sri Lanka, the least expensive country for manufacturer, it is likely that they cost Soma $2, which give them a 95% profit margin. With that kind of profit, they could have used Fedex to ship them. But no, they go with consistently unreliable USPS. Will my wife ever see those bras?

I purchased online with Soma. I bought both panties and 1 bra. I purchased the panties during one of their promotions and the bra at full price ($60). Shopping online is a lengthy experience due to a poor setup of their site. The filters do not work so you have to go through every item to see if it's available in your size. It seems that you filter your size, which it doesn't know that the items are unavailable. You can't filter by style or by collections either, so why have this function on the site? The selections are limited and very few choices of colors because nothing is available but 1 or 2 colors and chances are not in your size. My order arrived quickly and I was satisfied with everything but the bra. It was nothing like the picture and was made of cheap ivory mesh (like a tinted net). It was the only bra in ivory, but almost all the panties were ivory based, so don't expect to match your bras and underwear! I returned the bra and found no substitute in the boutique, so my money was refunded.
I had another order which I had placed a day later and was a bit surprised by what I received. The medium panties were all different sizes and not 1 one was consistent, all were different sizes of mediums. A few of them looked nothing like the online picture. Two of their medium hipster cheekies were like reverse thongs (looked like a landing strip in the front), so I decided I wanted to return them and find something else in the same price. I contacted their customer service chat and the individual did not comprehend English well and had no idea what I wanted and did nothing to help assist me. She offered zero suggested options to exchange. I was also told that you cannot exchange items, and the only exchanges are for the exact same product- which I hated! Common sense would be that they process the return and offer different styles available that the customer may like (another sale item in the same promotion?) but this is not how they do business. You have to spend hours looking for something instead of someone assisting you despite asking for help. I gave up with the chat since all I received were canned responses and went to return the items at the boutique. The employees in the boutique didn't want to pull up my information and the return took awhile because they really didn't want to process it despite Soma stating you can return at the boutique. I asked for assistance to find a couple panties and was told they have none! There were bins of the sale items right there! I was going to look at the items, but changed my mind once the worker told me they had s change to their donation and rewards policy- claiming for your donations you can only spend them on bras. This is not true; I checked online and that's not the policy. I contacted customer service through email and explained the difficulties I had communicating with the chat representative, told them about the store experience, showed them the policy, asked what the policy is since I'm told online is not correct, and asked for assistance yet again. I received several emails from customer service, all with the exact canned responses! Not answering any questions or assisting me with my purchases. The emails were condescending and rude. I don't think Soma cares about customers or additional sales. I highly recommend doing business elsewhere; there's plenty of other bras and panties sold online for cheaper and better quality. I'm sure they'd be happy to boost their sales.

I purchased new soma bras in March 2023. In May had to replace bc the underwire popped out in less than 2 months. Here we are in July, another 2 months and replacements bra underwire has now popped out. These bras have either a bad design flaw or awful manufacturing. And at basically $80 a pop, not cheap. So disappointing bc I love the bra, but the company basically tells you too bad, so sad if it breaks on day 61.

A pair of my vanishing edge panties developed a hole and I contacted customer service to ask about a replacement due to the quality issues. The customer service rep denied my request and offered an offensive 10% off another purchase. I will no longer buy Soma products

I was fitted at the store by a nice sales lady. I bought three full price bras. I wore the bra the next day after washing it and taking off the tags. The bra was a horrible fit and rode up constantly. It hurt my chest. I went to the online chat and asked to return all three bras because the fit was wrong. I was informed that the bra with the tag removed could not be returned. I said "you fitted me in store, but you don't stand by your fitting?" The associate just kept writing. "Sorry for your inconvenience, sorry for your inconvenience." The associate was rude and unhelpful. Never offered a solution other than a "one time $10 off my next purchase but only if I called it into their call center instead of ordering online." NO THANKS SOMA! It was a frustrating and expensive experience and I will never buy from this company again.

Back in 2018, I loved their bras. Lasted way longer than normal and the comfiest around. Last year? I bought two in September that stopped fitting by December and the two I bought in December, one got a hole in it barely outside of the return window and they gave me a pathetic 15% coupon to get me to shut up. Never going back to them.

Make that a negative star rating! No, No and NO! DO NOT purchased from this establishment! So disappointed - obviously the staff that used to work here are no longer. Awful, ZERO customer service, at least not after your money is spent. Not sure, but if it was the manager that spoke to me, someone, anyone in upper management needs to go back over what it means to provide customer service. Unbelievable, Unhelpful and Uncaring! So SAD, really thought the ladies in my family had found a new lingerie shop, since the Maddox Shop had closed down, we were SO wrong!

Love their pjs, but do yourself a favor &shop in person. Quality control sucks. My pjs had a quality control issue & my review stating that it was a quality control issue was rejected & deleted on the ground that it was a "customer service" issue. Also don't bother reaching out to them by email. I emailed them thinking pics would be useful & received a response days later saying that I needed to call or chat with them in order to get help.

Don't return anything and expect to get a refund. Biggest rip off ever. I don't know how they stay in business.

Ordered 6 bras from them. Returned 3 on June 3rd. I have used Afterpay as a payment method. No credit has been applied yet. Have called numerous times, have emailed, have had a live chat & have tried doing a live chat this whole past week. I have delayed my last payment to see if I get any response. This company is horrible with after sales service, customer care or anything for that matter! Such a crying shame that a company can be so callous!

I have been wearing soma pajamas for over 10 years just ordered some new stuff and the pajamas are so thin you can see your skin through them. I guess I have to find some other company to buy my pajamas from.

I purchased two black call night lingerie nightgowns. One of them shredded in the center after the first wash, the other one the away from the fabric after the first wash. Both were washed in linen bags and gentle cycles. I'm definitely going to try to return these. I better not have a problem. Attached are pictures.

I made my initial purchase in late Dec and it took over 3 weeks to arrive. I returned it and it was picked up by USPS in Jan 11th. As of Feb 18th, it is still being processed. I reached out to customer service and they said it's taking longer because of the holidays. Seriously, five weeks later and it's still being bounced around to different warehouses. Do not make an inline purchase for this company - you will regret it!